James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
942 avis
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A répondu à 100 % de ses avis négatifs
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TWC extension
The TWC groundworks and bricklaying team (Tom, Craig and Sam) have finished, walls are up ready for windows and Roof. Tom, Craig and Sam were excellent, high quality work, avoided damage to the lawn and garden, worked hard, worked tidily, and were always friendly and polite, and kept us informed throughout. We can recommend them without hesitation. Thanks very much for the work so far. We look forward to seeing the TWC roofing team next.
12 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that Tom, Craig and Sam have made such a great impression. It’s fantastic to know their workmanship, care for your property and friendly, professional approach all stood out, and that they kept you informed throughout the process.
Your recommendation means a great deal, and we’ll be sure to pass your kind comments on to the team.
We look forward to the next stage of your project and continuing to deliver the same high standard with the roofing team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Efficient experience
Adrian was great in getting our design to our requirements. Follow up after order amazing. Great communication throughout the whole process. Workmen all polite and friendly and their work great and tidy. Thank you John an Simon.
I would recommend you all to anyone
9 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Adrian was able to help create a design that met your requirements and that the follow-up and communication throughout the process were so helpful. Providing clear communication and support from start to finish is something we work hard to deliver.
It’s also great to hear your kind comments about John and Simon and the quality of their work. They will be very pleased to know their professionalism, friendliness and tidy workmanship made such a good impression.
Thank you again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Jade was very helpful & had a…
Jade was very helpful & had a professional & friendly phone manor
10 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that Jade was so helpful and that you found her to have a professional and friendly manner on the phone. Providing a positive and supportive experience from the very first point of contact is something we pride ourselves on.
I’ll be sure to pass your kind comments on to Jade.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Replacement Conservatory Roof
We recently had a new roof fitted for our conservatory. Our experience with TWC has been excellent. In particular, Simon and John were outstanding removing the old roof and fitting the new one; they worked tirelessly to ensure we were left water-tight in the depths of a wet January. They were always friendly and polite, and worked extremely hard to get the job done, and to a high standard. Other staff of note, were Mark the plasterer, who did an excellent job and Cam, who came along at the end of the job to clean up and check everything over. Cam worked tirelessly to get the project finished and even spotted a small scratch on the inside of one of the windows, which we hadn't even noticed; he reported this back and a replacement was arranged. All staff were polite and courteous and respectful of our home. We are very happy with the work completed.
5 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that your experience with TWC Home Improvements has been excellent and that you’re so pleased with your new conservatory roof. Simon and John will be very proud to read your comments — working through the challenging conditions of a wet January while ensuring everything was left watertight is no small task, so it’s great to know their hard work and dedication made such a positive impression.
It’s also wonderful to hear your kind words about Mark’s plastering work and Cam’s efforts in completing the final checks and clean-up. Noticing and reporting the small scratch you hadn’t seen yourself shows the level of care and attention to detail we always strive to deliver.
We really appreciate your comments about the team being polite, courteous and respectful of your home. Feedback like this means a lot to everyone involved.
Thank you again for choosing TWC Home Improvements. We’re delighted that you’re so happy with the finished result.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I’ve been dealing with the Living …
I’ve been dealing with the Living Space Department for the past couple of weeks and the experience has been excellent. Jade and Amanda have both been really helpful throughout the process, and Steve, the buildings manager, also carried out a site visit regarding my roof installation.
I had a glass roof installed on my conservatory and I couldn’t be happier with the results. The whole process was very quick and efficient, and the finished work looks fantastic. Based on this experience, I would definitely consider using them again and am now looking at getting my windows and doors done as well.
1 décembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your experience with our Living Space Department has been excellent. Jade and Amanda will be very pleased to know their help throughout the process made a difference, and I’m glad Steve was able to assist with the site visit and ensure everything was in place for your roof installation.
It’s fantastic to hear how happy you are with your new glass conservatory roof and that the whole process felt quick and efficient for you. Feedback like this means a great deal to the team who work hard to deliver a smooth experience from start to finish.
We really appreciate your kind words and are thrilled to hear you’re considering us again for your windows and doors. We would be delighted to help when the time comes.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Just had my extension built by TWC
Just had my extension built by TWC, the whole experience was just fantastic , from the original design to the WhatsApp’s groups run by the office, the communication was fantastic, abbey and steve and the project managers really helped the process. Thank you i will be back again.
3 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had such a fantastic experience with your extension project. From the original design through to completion, it’s great to know that the process ran smoothly and that the communication — including the WhatsApp groups managed by the office — helped keep everything clear and straightforward.
Abbey, Steve and the project management team will be very pleased to hear your kind words, and I’ll be sure to pass your feedback on to them.
Thank you again for choosing TWC Home Improvements. We really appreciate your support and look forward to working with you again in the future.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I had a great experience speaking to Claire Hirt
I had a great experience speaking to Claire Hirt. We had had their people round in the area a few weeks ago and had previously arranged a meeting for a quote which did not go ahead. She kindly called later to see if they could still help us. She was a delight to speak to and helpful beyond my expectations. I am sure that because of this we will contact the company when we need to get our windows changed, particularly as I love the fact that they are a family run business creating their products in the UK.
5 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a thoughtful review.
We’re delighted to hear that you had a great experience speaking with Claire. She takes great pride in helping customers and making sure they feel supported, so it’s wonderful to know she exceeded your expectations and left such a positive impression.
At TWC Home Improvements, we’re very proud to be a family-run business manufacturing our products here in the UK, so it’s fantastic to hear that this is something you value as well.
We truly appreciate your kind words and look forward to assisting you whenever the time comes to replace your windows.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Doors and windows fitted in 2023
Doors and windows fitted in 2023. They are performing well. Needed and urgent repair to front door and contacted Mel. She asked me to send photos and the same day got approval for repair.
This morning Liam arrived not to repair the door but to replace the whole unit! Liam was quick and efficient.
Very pleased!
24 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that your doors and windows fitted in 2023 have been performing well. It’s also great to know that when you needed an urgent repair, Mel was able to respond quickly, arrange approval the same day, and get everything moving without delay.
I’m especially pleased to hear that Liam was able to resolve the issue so efficiently — and that replacing the whole unit ensured everything was put right properly. I’ll be sure to pass your kind comments on to both Mel and Liam.
Thank you again for choosing TWC Home Improvements. We’re delighted you’re so pleased with the outcome.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Good Product, Poor Service
Like many Trustpilot reviewers, my experience regarding an installation carried out by TWC Home Improvements was beset by poor management of issues arising from said installation.
My wife and I visited TWC's Swindon showroom in October 2025, with a view to arranging replacement of the front door to our property. A TWC sales representative visited us on 14th October 2025, and he helped us to select a new front door from the TWC product range. The sales rep told us to expect the new door to be fitted in December 2025.
On 23rd December 2025 I received an email from a lady from TWC, stating that she would like to book the installation date for 2nd February 2026; I accepted this installation date.
Work on the installation of the front door took place on 2nd February. While the front door was installed, two issues arose that could not be completed on the installation date, namely 1) a section of the beading around a window of the front door was chipped and needed to be replaced 2) some damage made to the skirting board next to the newly installed front door during the installation process needed to be "made good". The installers informed us at 14:45 on 2nd February that they would have to come back to our property, to resolve these issues.
Just over 2 hours later, at around 17:00, I received a telephone call from TWC, asking me to pay the full amount for the installation. My response was that we had arranged to take out a loan for the purchase of the new front door. The response was that we had indeed taken out a loan, but that the salesman had "ticked the wrong box". She also asked me if all of the work had been done; my response was that there were still issues outstanding (perhaps a communication with the installers?). I was also told that the installers would return on the following (Tuesday 3rd Feb) morning to complete the work. I responded that I would release the funds when the work was completed.
At 11:25 on the morning of Friday 6th February, the installers returned, unannounced, to complete the work. My wife and I were told that the work would take half an hour to complete. At 13:30 (over 2 hours later!) my wife and I had to attend an appointment, so the installers had to leave, having repaired the skirting but not the beading.
At 10:49 on the following Monday 9th February, I telephoned the TWC installation office, in an effort to find out when the installers were able to return to our property to resolve the beading issue. The lady who answered took the details of my request and stated that pass them on to a colleague for further action. Although I received some missed calls from TWC during the following days, I could not get through to the TWC installation office. Finally, on Thursday 12th February, I took a telephone call TWC. I was asked why I had not released the funds to pay for the installation; my response was that I would release the funds when the beading issue had been resolved, per the message that I left with her colleague on 9th February. After telling me that she was unaware of the aforementioned message, I was told that an installer would visit our property to resolve the beading issue on the following Monday 16th February.
An installer duly visited our property at around 10:30 on the morning of Monday 16th February. After introducing himself, he returned to his van to fetch the replacement beading strip. On his return, he discovered that the beading strip that he was given was about 2 feet shorter than required! He apologised profusely, and resolved to return with the correct length of beading.
Later that morning, I received another call from TWC, to arrange for the installer to visit our property one more time, on the morning of Friday 20th February, to finally complete the beading work. This task was completed to the satisfaction of my wife and I on 20th Feb, and I the immediately released the funds for the completed work.
What is clear from the above is that, when any issues arise in the installation of TWC products, communication between the TWC people managing product installations and the people who actually do the installation work is very poor. In our case, work carried out on our property on 2nd February was not completed until 20th February, almost 3 weeks later. The staff managing the installation only appeared concerned with trying to get me to release the funds; I, in turn, had to keep reiterating that I would not release the funds until ALL of the work had been completed. My wife and I have plans for future home improvement projects that would require employing a company with TWC's resources. TWC is the LAST company that we would employ for such a task!
20 février 2026
Avis spontané
Réponse de TWC Home Improvements
Dear Customer,
Thank you for taking the time to leave your review and for explaining your experience in detail.
Firstly, I’m pleased to hear that you are happy with the finished door itself, however I am genuinely sorry to read about the frustrations caused by the snagging items and the communication around the follow-up visits. That is not the level of service we aim to provide.
Where installation issues arise, our intention is always to resolve them quickly and with clear communication between the office and the installers, so I apologise that in your case this did not happen as smoothly as it should have. The incorrect beading being supplied and the unannounced visit would understandably have been frustrating, and I appreciate your patience while this was put right.
In terms of payment, our team will normally contact customers once installation has taken place as part of our standard process, but we absolutely recognise that where snagging items remain outstanding, customers want those resolved first. I’m glad the final visit on 20th February completed the work to your satisfaction.
We do take feedback like this seriously as it helps us improve our internal communication processes, particularly around small return visits and completion items.
If you would like to discuss this any further please do feel free to contact me directly at:
joseph@twcframes.co.uk
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
A positive experience
I needed just one new window and from initial contact to completion, the process took just about three weeks. The sales man was pleasant and not pushy. The surveyor arrived promptly and the two man installation team were polite and very efficient. A good experience all round.
And to make the experience even better, I must praise Max from the Customer Care after service who was very solicitous and professional.
20 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your new window was completed within just three weeks from start to finish, and that each stage of the process ran smoothly for you. It’s great to know our sales advisor was pleasant and not pushy, the surveyor arrived promptly, and the installation team were polite and efficient.
I’m especially pleased to hear your kind comments about Max in our Customer Care team. Providing professional and attentive after-service support is something we take great pride in, and I’ll be sure to pass your feedback on to him.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
2 excellent fitters installed 3 new…
2 excellent fitters installed 3 new upvc windows in our 1896 house in less than 5 hours, albeit in rare fine weather. Tidied up well and very efficient.
16 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re delighted to hear that you’re pleased with your three new uPVC windows, especially in a property dating back to 1896. It’s great to know the installation was completed efficiently and that the team left everything tidy afterwards.
Your kind comments about the fitters mean a great deal, and I’ll be sure to pass your feedback on to them.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Dan and his team came and installed new…
Dan and his team came and installed new aluminium framed windows. The weather was awful but they remained professional and cheerful. I was promised a perfect clean up afterwards and was probably over optimistic as it was OK but by no means oerfect
13 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re very pleased to hear that Dan and his team remained professional and cheerful despite the awful weather, and that you’re happy with your new aluminium framed windows. I’ll be sure to pass your kind comments on to them.
I’m sorry to hear that the clean-up didn’t quite meet your expectations. While I’m glad it was satisfactory overall, we always aim to leave every home spotless, and I appreciate your honest feedback on this. Comments like yours help us to keep improving and ensure we consistently meet the high standards we set for ourselves.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Professional advice
I received concise information and helpful advice from Liam Phimley at my property. He was knowledgeable, friendly, and professional - a good representative of the company’s employees.
6 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re pleased to hear that Liam provided concise, helpful advice and represented the company in a knowledgeable, friendly, and professional manner. He is a great asset to the team, and your kind comments will be passed on to him.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Everyone at the company I have come…
Everyone at the company I have come into contact with has been professional, friendly, helpful and I am very happy with my new front door. Engaged them as a result of cold call at the door. Excellent price. Felt comfortable with the company as a result of the staff I dealt with. Prep was thorough. Door fitted by James who was lovely, did a great job quickly and left everything very tidy. Everything explained clearly. So happy that I am now asking TWC to fit a new back door for me. Would defiantly recommend and use in the future.
3 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that everyone you dealt with at TWC was professional, friendly and helpful, and that you felt comfortable with us from the very first visit. It’s great to know the preparation process met your expectations and that you were happy with the pricing as well.
Your comments about James are especially appreciated. I’m pleased to hear he did a great job fitting your new front door, explained everything clearly and left your home tidy. I’ll be sure to pass on your kind words to him.
The fact that you’re now moving forward with a new back door is a real compliment to the team, and we’re very grateful for your recommendation. We look forward to delivering another result you’ll be just as happy with.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Returning Customers for TWC- Double dose of delight!!
We are returning customers of TWC for the best possible reason; the amazing orangery they built for us in 2024.
On this occasion it was for a new front door ordered between Christmas and New Year, delivered and beautifully installed by James K. on February 2nd, James was polite, professional, quick and thorough. The finished door looks beautiful and we could not be happier - to the extent that a new back door is now ordered and we hope can be delivered and installed (again by James would be great!!) in about a month.
Thanks again to everyone involved at TWC
2 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you so much for taking the time to leave such a fantastic and detailed review, and for choosing TWC again.
We’re absolutely delighted to hear how happy you have been with your orangery built in 2024 and that your recent experience ordering and installing your new front door has lived up to that same standard. It’s great to know James delivered such a polite, professional, quick and thorough installation, and I’ll be sure to pass on your kind words to him — I’m sure he’ll be thrilled to hear them.
The fact that you’re already looking forward to your new back door being installed truly means a lot to us. Repeat custom and recommendations like this are the highest compliment we can receive.
Thank you again to you for your continued trust in TWC. We look forward to delivering another result you’ll be just as pleased with.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
The guys were friendly and efficient
The guys were friendly and efficient. Very professional and clean
29 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re pleased to hear that the team were friendly, efficient, and professional, and that everything was left clean and tidy. Your feedback is greatly appreciated and will be passed on to the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
John and Simon Fitters from Wiltshire
This review is for the fitters John and Simon from Wiltshire. Without them, I am not entirely sure the business would survive. They are without doubt an absolute credit to this company and I am sure undervalued as employees. 6 months to replace my conservatory roof with all the hiccups along the way and it was only our faith in these lads that kept us sane. You are both amazing, thank you for everything, you are worth your weight in gold. Please ensure they see this TWC.
29 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such an honest and heartfelt review.
I would firstly like to acknowledge and apologise for the length of time it took to complete your conservatory roof replacement and for the hiccups you experienced along the way. I fully understand how frustrating that must have been, and I’m sorry that the process tested your patience.
Your comments about John and Simon, however, are incredibly powerful. They truly are a credit to TWC Home Improvements, and I can assure you that your feedback will be shared directly with them and with our management team. Their professionalism, commitment, and dedication to our customers are exactly the standards we expect, and it means a great deal to know they helped see you through a challenging project.
Thank you for your perseverance, your kind words about our installers, and for sticking with us throughout. Feedback like yours helps us recognise where we need to improve and also where our people make the greatest difference.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Wow..what fantastic service
Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window, obviously putting us at a security risk. Well just one phone call later and an excellent repair completed this morning by Liam. This company stay true to their policy of a 20 year guarantee.....such fantastic service.
29 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear how happy you’ve been with your windows since they were fitted and that we were able to respond quickly when an issue arose. We fully understand how important home security is, so it’s great to know that Liam was able to complete the repair promptly and put things right for you.
Standing by our 20-year guarantee and looking after our customers is something we take great pride in, so your comments really do mean a lot to the whole team. Thank you again for your continued trust in TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Porch brick work
Carried out neat and tidy brick work on our porch. Very pleased and would recommend.
22 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave a review.
We’re pleased to hear that you were happy with the neat and tidy brickwork carried out on your porch. It’s great to know the workmanship met your expectations, and we really appreciate your recommendation.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Great builders!
Tom and Florin were fantastic builders, who took the time to engage with our son while doing the job. Nothing but praise for the whole team and they've left us with an amazing extension! Thanks!!
21 novembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you very much for taking the time to leave such a lovely review.
We’re delighted to hear that Tom and Florin did such a fantastic job on your extension and that they took the time to engage with your son as well. That personal touch and consideration mean a great deal to us, and it’s wonderful to know the whole experience was such a positive one for your family.
Your praise for the entire team is greatly appreciated, and we’re thrilled that you’re so happy with the finished extension. Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
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