James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
942 avis
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Just wanted to say a massive thank you…
Just wanted to say a massive thank you to TWC for our replacement back door, and to say we are so happy that we went with the tilt & turn option...which looks absolutely fantastic
We would also like to give special thanks to Nico, who did the installation to such a high standard and in a professional manner. As well as being friendly, personable and happy to answer any questions/queries we had
All in all, from enquiry through to completion, the whole process has been both easy and stress free. Therefore, I would highly recommend choosing TWC to anyone thinking of replacing their front and/or back doors
30 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear how pleased you are with your new back door and that the tilt & turn option has made such a great impression — it’s a fantastic choice.
It’s also great to know that Nico delivered such a high standard of installation while being friendly, professional and happy to help with any questions along the way. I’ll be sure to pass your kind comments on to him.
We’re especially pleased that you found the whole process easy and stress-free from start to finish — that’s exactly the experience we aim to provide.
Thank you for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
There was an issue with the door…
There was an issue with the door installation not being wheelchair friendly, which was resolved by a site visit by Shaun, then reinstallation by Dan & Ben. We are please with the overall services, that started with Lucas Plumley and marketing manager Jeremy Avery which we would like to thank.
24 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re pleased to hear that the issue with the initial installation was resolved following Shaun’s site visit and the reinstallation carried out by Dan and Ben. Ensuring the final result meets your requirements is very important to us.
It’s also great to know that Lucas and Jeremy made a positive impression at the start of your journey, and we appreciate you highlighting their efforts.
Thank you for your patience while this was put right, and we’re glad you’re pleased with the overall service.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Can't recommend highly enough
Appointment time made for a respectable time, and kept to. Reallu good choice of products. Great technology to show how my door would look on my house. Good price. Delivery agreed to my convenience. Great fitter (James K) who arrived very promptly, quick, accurate worker, extremely competent, cleaned up really well, and made sure everything was perfect and I was happy with his work. Good explanation of how locks worked, how yo order more keys if needed. A really good company, can't recommend highly enough.
16 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that everything ran smoothly from your initial appointment through to installation, and that you found our product range and design technology helpful in visualising your new door.
It’s fantastic to know that James provided such a high standard of workmanship, arriving promptly, working efficiently and ensuring everything was completed to perfection. We’re also pleased that he took the time to explain everything clearly for you.
Your recommendation means a great deal to us, and we’re so pleased you had such a positive experience.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Sales team excellent
Sales team excellent, not at all pushy.
Fitting team were were polite and courteous, completed the job quickly. We needed to finish the clean up at the end though.
Happy with with new windows and door.
Would recommend and would use again
24 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave your review.
We’re pleased to hear that you had a positive experience with both our sales and fitting teams, and that you’re happy with your new windows and door.
We also appreciate your feedback regarding the clean-up. This is not the standard we aim to deliver, and your comments will be shared with the team to ensure we improve in this area moving forward.
Your recommendation means a great deal to us, and we’re glad to hear you would use us again.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Had a great roof replacement done to…
Had a great roof replacement done to our orangey. Everything was air tight within the first day. No snagging. John and Simon kept us fully updated with what was happening next. The WhatsApp group keeps everything clear. Highly recommend
13 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that your orangery roof replacement went so smoothly and that everything was made watertight so quickly. It’s great to know there were no issues and that the process was clear throughout.
Your kind comments about John and Simon are much appreciated — keeping customers informed every step of the way is something we pride ourselves on, and it’s great to hear the WhatsApp group helped keep everything transparent and organised.
Thank you for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
What an incredible service by TWC
What an incredible service by TWC! Dan, Ben and Blain did a fantastic job replacing all windows, french doors and front door at my property. Quick, professional, lovely gents who were easy to get along with and kept updated throughout the day and what a difference it has made to my home. Highly recommend
15 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a fantastic review.
We’re absolutely delighted to hear that you had such a positive experience with TWC and that you’re so pleased with the transformation to your home.
It’s great to know that Dan, Ben and Blain delivered a quick, professional service while keeping you informed throughout the day. We’re especially pleased to hear how approachable and easy to get along with they were — that’s exactly the standard we aim for.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Excellent service from Start to Finish
Just want to say a massive thank you to the whole team at TWC, after purchasing our first house and suffering with black mould and lots of condensation on the windows we decided to get a quote to get new windows and a set of french doors fitted.
From the initial visit from Ian B to come and have a look round and quote it all up for us. Ian was very polite and wasn't pushy in the slightest which can normally be found around people who work in sales, he was upfront and honest with us and put us at ease and really took time to walk us through the process knowing its our first experience buying windows.
We had Shaun come out to survey and measure up the windows fully. Unfortunately he did arrive a little earlier than we had asked for due to work commitments and had left a note through our door saying that he had missed us, (May have been a slight communication error) but after a quick call he was able to turn back and carry out the survey, once again he was very polite and got straight to work and did what he needed to do in a very professional manner and was a very pleasant guy.
Before installation I had a few calls with the office based staff (Unfortunately can't remember any names) each time we called was a pleasant experience with no issues.
Finally the fitters, Darren and Ricky did a superb job of getting the 9 windows and set of french doors fitted quickly and professionally, both of them were very polite and have carried out an amazing job that me and my partner are both very happy with, they tidied up as they worked and you can tell they both really take pride in their work, after walking around and inspecting all the windows after fitting had been completed we were very happy with the results and can't praise these guys enough.
Overall the service from start to finish couldn't have gone smoother, for first time buyers of windows I can't recommend these guys enough, I hope all this feedback is passed along as all the guys involved done an excellent job.
15 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re absolutely delighted to hear that your experience with TWC was such a positive one from start to finish, especially as this was your first time purchasing windows and doors. It’s great to know that Ian helped put you at ease with a clear, honest and no-pressure approach, guiding you through the process.
We also appreciate your feedback regarding the survey appointment. While we’re pleased Shaun was able to return and complete everything professionally, we will take this on board to improve communication moving forward.
It’s fantastic to hear your kind comments about our office team and the smooth experience you had when speaking with them.
A special thank you for highlighting Darren and Ricky — it’s great to know they delivered such high-quality workmanship, worked tidily and took real pride in the job. I’ll be sure to pass your comments on to everyone involved.
We’re so pleased that you and your partner are happy with the final result, and your recommendation truly means a lot to us.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that Sam made such a positive impression. Being polite and personable is exactly the standard we aim to deliver.
I’ll be sure to pass your kind comments on to him — he’ll really appreciate the feedback.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Great Professional Customer Service.
Great Professional Service The Fitters John And Simon Both Came On Time To Start The Process Both Worked Extremely Hard Without Hardly Stopping For A Break Despite The Challenging Hot Weather They Both Faced They Kept Going Ending In A Fine Result Once Completed The Works We Are Extremely Happy And TWC Kept Us Updated I Would Definitely Recommend This Company,
Kind Regards
Mr & Mrs R Patel "
9 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you, Mr & Mrs Patel, for taking the time to leave such a wonderful review.
We’re delighted to hear that you received a great, professional service from start to finish. It’s fantastic to know that John and Simon worked so hard throughout the installation, especially in challenging weather conditions, and delivered such a high-quality result.
We’re also pleased that you felt well informed throughout the process and that you’re so happy with the finished work.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Had a call from a lovely lady
Had a call from a lovely lady called Amber asking me if needed and windows or doors I didn’t need any at this time but just wanted to say what a lovely friendly lady she was very pleasant.
1 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Amber made such a positive impression during your call. Her friendly and pleasant manner is exactly what we aim to deliver, so it’s great to know this came across.
Even though you don’t require anything at the moment, we really appreciate your kind feedback and will be sure to pass your comments on to her.
Thank you for your support.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Great product. Poor customer service
Initial interaction with the sales team was positive and placing our order went smoothly.
Date of installation was much later than we'd been led to believe it would be and was then pushed back even further.(Order placed late Nov, led to believe mid Jan for installation but this turned into mid March)
On the day of installation there was an issue with the top light panel of the door (it hadn't been ordered). When I rang to query this while installers were at our house I asked to speak to the sales guy I had dealt with through the process. Both he and his colleague were rude to me. They washed their hands of the problem and said they'd done their job and so what?
When I was phoned back by someone else she basically told me I should have talked about this with installation team and not the sales team. No hint of apology from anyone.
Had to wait a further 2.5 weeks for top light to be installed.
Very pleased with the product (a composite door) but would not recommend TWC to anyone because of the poor quality of their customer service.
13 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to share your experience.
While we’re pleased to hear that you are happy with the quality of your new composite door, I’m very sorry to learn about the issues you encountered throughout the process.
The delays to your installation and the subsequent need for a return visit are clearly not the standard we aim to deliver. More importantly, I’m disappointed to hear about the way your concerns were handled when you contacted us. The level of service you’ve described falls short of our expectations, and I sincerely apologise for the frustration and inconvenience this caused.
Your feedback regarding communication between our sales and installation teams has been noted, and we will be addressing this internally to ensure a more joined-up and customer-focused approach moving forward.
We do appreciate your honest feedback, as it helps us identify where improvements are needed, and I’m sorry that on this occasion we did not provide the level of service you should expect from us.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
From sales to installation TWC provided…
From sales to installation TWC provided first class service. 4 windows installed in less than 3 hours. Fitters were polite and tidy. Will be back to get a replacement French door.
1 avril 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you received first-class service from sales through to installation. It’s great to know the team worked efficiently to install your windows while remaining polite and tidy throughout.
We’re also pleased to hear you’re considering returning for a replacement French door — we look forward to helping you with that.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Why go anywhere else for your windows and doors?
The customer service I received from Paul Young, TWC was exceptional. He kept me informed throughout the process of replacing my old doors. He guided me through all of the features and benefits of the various types of doors (and windows). The team who installed the doors were brilliant. Arrived on time, polite and friendly. The quality of the workmanship is second to none. I will most definitely use them again and would recommend TWC to all of my family and friends. Why go anywhere else?
14 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that Paul provided exceptional customer service and kept you well informed throughout the process. It’s great to know he was able to guide you through the options clearly, helping you choose the right doors and windows for your home.
We’re also pleased to hear your kind comments about the installation team — arriving on time, being friendly and delivering such high-quality workmanship is exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Thank you Paul and team
I recently had a fantastic experience with Paul and the team. I was very indecisive of if I wanted to go ahead but Paul gave no pressure and was available for all of the queries/questions that I wanted answered. Thank you Paul, your knowledge and confidence was impeccable and really helped me with my decision to proceed.
27 février 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Paul and the team provided such a fantastic experience. It’s great to know that you felt supported throughout, with no pressure, and that Paul was always available to answer your questions.
Your comments about his knowledge and confidence are greatly appreciated, and I’m pleased to hear they helped you feel comfortable in your decision to proceed.
I’ll be sure to pass your kind feedback on to Paul and the team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Paul Young from TWC provided an absolutely…
Paul Young provided an absolutely outstanding service when arranging and selling a new back door for my dad.
My dad is over the moon with the new door — the quality is excellent, and it has made such a difference to his home. Paul kept everything running smoothly and ensured all our questions were answered, which gave us real confidence throughout.
I wouldn’t hesitate to recommend Paul Young to anyone looking for great service and top-quality products. A genuine 5-star experience!
29 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that Paul provided such an outstanding service while arranging your dad’s new back door. It’s fantastic to know that everything ran smoothly and that all your questions were answered, giving you confidence throughout the process.
It’s especially pleasing to hear how happy your dad is with the finished result and the quality of the door — that really means a lot to us.
I’ll be sure to pass your kind comments on to Paul, and your recommendation is greatly appreciated.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
New front door
TWC fitted a new front door for me. The whole process was very professional. Dean and Nick carried out the installation very well and there was no mess at all!
20 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found the whole process professional from start to finish. It’s great to know that Dean and Nick carried out the installation to such a high standard and left everything clean and tidy afterwards.
I’ll be sure to pass your kind comments on to them — they’ll really appreciate the feedback.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Efficient and timely high quality product and high quality work.
The TWC team arrived in good time and dramatic good time to replace my back door in the same way as my recently replaced rear windows. The work finish and "look" is also excellent and the team cleaned up well after completion. I was tutored on the locking system also and over all was totally satisfied with the resulting work. Thank you.
19 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that the team arrived promptly and carried out the installation of your new back door efficiently. It’s great to know you’re pleased with the finish and overall look, especially alongside your recently replaced windows.
We’re also pleased that the team took the time to explain the locking system and left everything clean and tidy on completion — exactly the standard we aim to deliver.
Thank you again for your kind words and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
TWC give a good service clean and tidy…
TWC give a good service clean and tidy work,the team were so nice Elliott in sales and the guys who did the doors and windows Nico ,Dan Lee and the others sorry can't remember all their names.many thanks guys.
12 janvier 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with the service and that the team delivered clean and tidy work throughout. It’s great to know Elliott, along with Nico, Dan, Lee and the wider team, made such a good impression with their friendly approach.
I’ll be sure to pass your kind thanks on to everyone involved.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Had a knock at the door from Steve Webb…
Had a knock at the door from Steve Webb because the neighbours were having work done. He was very informative and friendly and I was very happy to have him on my doorstep. Am considering having a new front door now.
17 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave a review.
We’re really pleased to hear that Steve made such a positive impression when he visited. Being friendly, informative and respectful at the doorstep is exactly the approach we aim for, so it’s great to know you felt comfortable and happy with the experience.
It’s also wonderful to hear that you’re considering a new front door — we’d be delighted to help when the time is right.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Cameron Bolt of the Clean & Seal team.
Cameron Bolt of the Clean & Seal team has been excellent. His standard of work,commitment to excellent service, customer care and friendliness has been outstanding.
12 mars 2026
Avis spontané
Réponse de TWC Home Improvements
Thank you for taking the time to leave such a great review.
We’re delighted to hear that Cameron provided an excellent service and that his workmanship, commitment to customer care and friendly approach all stood out. That’s exactly the level of service we aim to deliver.
I’ll be sure to pass your kind comments on to Cameron and the Clean & Seal team — they’ll really appreciate it.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
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