James K from TWC was great from start to finish. He was polite, friendly, and professional, and the new back door and toilet window were installed quickly and to a high standard. I'm very happy with... Voir plus
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I would give it 4.5 stars. Great experience start yo finish. Dealt with courteously on the phone. Salesman Del was much improved on his sales technique from our first encounter. Installation was... Voir plus
Over the moon with the customer service, the lock broke in my front door which I could no longer lock. Very helpful on the phone to sort out what lock I needed and someone was out within the hour w... Voir plus
Couldn't hope for a better service. Dan and Ben were polite, efficient and dealt with some unexpected challenges along the way without complaint. They kept me informed throughout the 2 day install (ah... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Coordonnées de contact
Woodside Road 15, SN3 4WA, Swindon, Royaume-Uni
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Excellent
942 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Dan and Brian
Dan and Brian, had a wonderful experience today, done a fantastic job installing our windows, they had an eye for detail. When the job was finished our property was left clean and tidy, thank you gentleman
13 novembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Ian,
Thank you so much for your brilliant 5-star review.
Dan and Brian will be absolutely delighted to hear your comments. They take real pride in their workmanship, so it’s fantastic to hear you noticed their attention to detail and that everything was left clean and tidy for you.
We’re really pleased you had such a positive experience.
Thanks again for choosing TWC.
Joseph Heaton, Director
Fitting of front door…
Valdi turned up on time and got straight on to it. He did an amazing job, everything was clean and tidy afterwards. I can't stop looking at my door, I am so happy with it. Valdi was very polite and a bit of humour thrown in too. I would definitely recommend TWC
13 novembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Yvonne, for your wonderful review! We’re delighted to hear how happy you are with your new front door — and we’ll be sure to pass your kind words on to Valdi. He’ll be thrilled to know his workmanship and good humour made such a positive impression.
Kind regards,
Joseph Heaton, Director
New front door and french doors
Great company, fantastic staff. Extremely helpful when I had follow up calls, always able to send someone round to my house without delay to make minor adjustments. If you get James you're getting the best.
1 août 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Paul, for your fantastic review.
We’re delighted that you’re pleased with your new front door and French doors, and it’s great to hear our team were able to respond quickly when you needed us. We always want our customers to feel supported long after installation, so your comments mean a lot. And yes — James is excellent, and we’re lucky to have him!
Thanks again for choosing us.
Joseph Heaton, Director
What a lovely man Simon S.
What a lovely man Simon S.
He came, we talked for a while. Unfortunately we couldn't have windows, as this is not our house. But Simon still took time to be very friendly, kind and respectful also his work colleague.
Simon came back the next day and handed me some beautiful flowers as it was my birthday. He didn't try to sell me anything, no pressure just a very lovely man loving his job and very good at it.
I recommend this company.
7 novembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you so much, Jenna, for your lovely review.
Simon will be over the moon to read this. Even when we’re unable to help with an installation, we still want every customer to feel respected and looked after — so it’s wonderful to hear how Simon and his colleague made such a positive impression. The birthday flowers were a lovely touch from him!
Thank you for the recommendation, and for taking the time to share your experience.
Joseph Heaton, Director
Stu came today and fitted our new door…
Stu came today and fitted our new door and WC window. He turned up on time and did a fantastic job, he was very courteous and left the area hoovered and very clean. He gave us a walk round and fully explained how the door works and what to expect. My wife and I were very thankful for the work carried out and would highly recommend TWC to anyone who was thinking of have windows and doors replaced.
30 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi David,
Thank you for your wonderful review. We’re delighted to hear how pleased you are with your new door and WC window. Stu takes great pride in his work, so it’s fantastic to know he delivered such a professional and courteous service — from the clean finish to the full walk-through. We truly appreciate your recommendation!
Kind regards,
Joseph Heaton, Director
Dan and Brian was amazing
Dan and Brian was amazing, very friendly and kind and professional! Fast and efficient! Great work very happy.
29 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Sasha,
Thank you for your fantastic review! We’re so pleased to hear that Dan and Brian made such a great impression — friendly, professional, and efficient is exactly what we aim for on every installation. We’ll be sure to pass your kind words on to them both.
Kind regards,
Joseph Heaton, Director
New Window & Front Door
Valdi was very professional, explained everything in detail and left all areas clean.
We are very happy with the install.
Thank You very much.
23 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Humberto, for your kind words. We’re delighted to hear you’re happy with your new window and front door. Valdi will be so pleased with your feedback – professionalism and care are exactly what we aim for on every installation.
Kind regards,
Joseph Heaton, Director
Nuisance callers
I have just received an unwanted phone call from this company's sales team.
Many years ago I made the mistake of having some work done by them. It was very expensive, and of such poor quality that I have had to have it entirely re-done. The workmen left a mess of scaffolding poles in my back yard and a neighbouring car park, and had to be repeatedly nagged to remove most of them. They continued to be a nuisance with pushy sales people contacting me at intervals, and also pestering my neighbours. I instructed them never to contact me again, and to delete my data from their systems. Clearly they have not done so, despite their assurance that they would.
21 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear John,
Thank you for your email and for sharing your concerns through both your Google and Trustpilot reviews. We are truly sorry for the experience you’ve had and the upset our contact has caused you.
As confirmed in our email response, we are taking immediate steps to permanently remove your details from our systems in line with GDPR requirements. We will also place your information on a suppression list to ensure that no further contact is made.
We regret that this was not handled correctly in the past and fully understand your frustration. Please accept our sincere apologies.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Avoid this Company
Shoddy workmanship, ill fitting windows, measured wrong on 3 occasions, scratched windows, rubber seals falling off when fitted. Most windows have no sealant, shocking service temporary doors fitted. It’s October, this has been an ongoing saga since August. Do not use this cowboy company, use someone that actually knows what they are doing.
21 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Navada,
We’re really sorry to read your review, and also a little confused, as we have so many checks in place to prevent situations like this. On the rare occasion something does go wrong, we have several steps in our process to make sure it’s picked up and resolved quickly.
We’d really like the chance to understand exactly what’s happened in your case so we can put things right straight away. Please contact me directly at joseph@twcframes.co.uk You’re fully covered by our 20-year guarantee, and we want to ensure you’re completely happy with the finished result.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Doors Upgrade
Your engineer carried out the installation of the two new exterior doors with little incursion into our daily lives. He was fast, efficient and friendly. He cleaned up all the mess made in doing the job. When finished the transformation to out house was immense. With many thanks to TWC.
20 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Roger,
Thank you for sharing your experience. It’s wonderful to hear that the installation of your new doors went so smoothly and made such a big difference to your home. We’re especially pleased you found our installer efficient, friendly, and tidy – that’s exactly the standard we aim for.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Really happy with the work
Really happy with the work. Not just Valdi, who was quick, professional and very tidy, but also the people in the office and the sales team. Very friendly, helpful and knowledgeable with a great focus on helping the customer.
7 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Jason,
Thank you so much for your fantastic feedback. We’re delighted to hear how pleased you are with the whole experience – from your first contact with our sales and office team, right through to Valdi’s professional installation. We work hard to make every stage as smooth and friendly as possible, so it’s brilliant to know that came across.
We really appreciate you choosing TWC and hope you enjoy the improvements for many years to come.
Kind regards,
Joseph Heaton, Director
Requested a quote from TWC and had a…
Requested a quote from TWC and had a visit from Steve, really friendly and no hard sell. Great first impressions for future business.
18 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you for your review. We’re delighted to hear that Steve made such a positive impression and that you experienced a friendly, no-pressure consultation. We really value your feedback and look forward to working with you in the future.
Kind regards,
Joseph Heaton, Director
Windows are amazing🥰
29 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi Prema,
Thank you for your lovely review! We’re so pleased to hear you’re delighted with your new windows 🥰. Enjoy the difference they make to your home, and thank you for choosing TWC.
Kind regards,
Joseph Heaton, Director
Conservatory replacement roofing
Excellent work with replacement of old glass conservatory roof for new lightweight roofing. John and Simon were both very professional and courteous. Highly recommended.
16 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Hi D Tomboline,
Thank you for your kind feedback. We’re delighted you’re so pleased with your new lightweight conservatory roof. John and Simon will be thrilled to know you valued their professionalism and courtesy. We truly appreciate your recommendation and are glad you chose TWC.
Kind regards,
Joseph Heaton, Director
First Class Operation.
The installers arrived promptly and they worked solidly to be as inconvenient as possible. all in all they did a first class job as quickly and efficiently as possible.
22 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Thank you, Barry, for sharing your feedback. It’s great to hear that our installers arrived promptly and carried out the work efficiently, with as little disruption as possible. We’re delighted you’re pleased with the finished result and really appreciate you recognising the team’s efforts.
Kind regards,
Joseph Heaton, Director
Tilt and Turn window
Mark came on his own to fit my mothers window and was very polite.
I am very delighted with the quality and installation of her new Tilt and Turn window. It Makes the room much Brighter.
Thank you Twc
10 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Tony,
Thank you for your kind review. We’re so pleased to hear that you and your mother are delighted with the new tilt and turn window, and that it has made such a positive difference to her room.
It’s also great to hear that Mark looked after you so well – we’ll be sure to pass on your feedback to him.
We truly appreciate you choosing TWC and hope your mother enjoys the brighter space for many years to come.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
First class
From the first point of contact to ordering and installation it was a very smooth experience.
Installation day ran perfectly and both men were very clean and tidy. The 20 year warranty is also a market leader
18 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Paul,
Thank you for taking the time to leave such a wonderful review. I’m delighted to hear that everything went smoothly from first contact through to installation, and that our fitting team impressed you with their tidy workmanship.
We’re also proud to offer our industry-leading 20-year guarantee, so it’s great to know this gave you added peace of mind.
We truly appreciate your feedback and your recommendation.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Excellent service throughout and Valdi…
Excellent service throughout and Valdi fitted my replacement window with care, precision and cleaned up afterwards….. wouldn’t have known he’d been there apart from the beautiful new window! Keep up the good work and thank you to the whole team at TWC! 😃
13 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Susan,
Thank you for your kind words and for sharing your experience. I’m so pleased to hear that Valdi carried out the installation with such care and precision, and left everything spotless. It’s wonderful to know you’re enjoying your beautiful new window.
Your feedback means a lot to the whole team here at TWC – we’ll be sure to pass on your thanks to Valdi as well.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Great Customer Service
We had great experience with TWC from start to finish.They were always there to answer any queries and make sure we are 100% happy with the product and installation.Always polite and respond quickly. We love our new front door and haven’t had any issues so far.
1 septembre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Olga,
Thank you so much for your wonderful feedback. I’m delighted to hear that you found our team helpful and responsive throughout, and that you’re so pleased with your new front door.
We always aim to make sure our customers are 100% happy, so it’s great to know we delivered that for you.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
A great company to deal with
Excellent service from the start. Quick response to any queries. All the trades have been very professional with a high standard of workmanship. Special mention to John & Simon who really did an amazing job.
So pleased with our extension.
Can not recommend this company highly enough.
10 octobre 2025
Avis spontané
Réponse de TWC Home Improvements
Dear Joanna,
Thank you for your fantastic review. I’m so pleased to hear how happy you are with your new extension and that our team delivered excellent service from start to finish.
It’s wonderful to know that John and Simon made such a positive impression with their workmanship – I’ll be sure to share your kind words with them.
We truly appreciate your recommendation and your trust in TWC.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
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