The doctor was great with her explanation of how to take my BC, what type would help me with my issues, and I was done within 20 minutes with a prescription! Overall, completely satisfied and will con... Voir plus
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Lisez les avis des autres
using this service has been great, it was easy getting started, the consultations are always quick. anytime i needed to reach out to customer service i’ve received quick replies. Dr May Lin Chu was so... Voir plus
L'entreprise a répondu
They sent my script directly to my pharmacy at no cost and gave me a couple months before they charged me I should have thought to cancel before I was charged but I was crazy busy. The process of canc... Voir plus
L'entreprise a répondu
I’ve been using Twentyeight Health for a few years now, I love how the providers explain everything so thoroughly and how fast I receive my medications! Exceptional customer service, Thank you so much... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Coordonnées de contact
330 E 38th Street, 10016, New York, Etats-Unis
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4,5
Excellent
981 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Marilu was quick to respond and…
Marilu was quick to respond and provided me with All the help I needed. Thank you. Always professional helpful and friendly
9 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi there!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Marilu from our Care Team was able to provide you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Such an easy process
Such an easy process! When I had questions, Ana was so so helpful and kind! Thank you Ana!
16 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Sophie!
Thank you for sharing your experience using our service! We're grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team was able to provide you with the care you deserve.
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I’ve been waiting over a week…
I’ve been waiting over a week for birth control approval. When I signed up orginally I was told one day to approvals so as you can imagine this is very inconvenient now waiting so long to start my birth control and is putting me at risk for pregnancy…. YIKES. I reached out to customer service where Mel was more than accommodating and said she prioritized my request to the top of the queue. Knowing their isn’t much more she could do I was very satisfied with the customer service end of the company however still waiting on birth control. I will update my review accordingly when I actually receive some sort of confirmation and birth control
16 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Kristen,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service or our typical wait time, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
Amazing service
The team at Twentyeight health is just amazing. A had a question and Robbie answered right away. My issue was solved in just a few minutes. Best customer service so far. The providers are professional and listen to what you have to say. Got my prescription in just a few minutes, ni need to go to a actual doctor appointment. Definitely recommend!
16 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Cristina!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Robbie from our Care Team as well as our amazing team of providers have provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We are so glad to have you as part of our community and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
They used to be practically free but…
They used to be practically free but now there’s a monthly fee but I feel like the free extras and the customer service is worth it, plus they’re punctual
17 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Tahera!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. To continue providing the high-quality care you deserve–and continuing to add more value with more products and service offerings coming soon–we made this small adjustment to the cost of our Basic Care Plan. This change reflects increasing operational and pharmaceutical costs. We’ve absorbed some of these rising costs over the past few years and are committed to keeping these changes as fair as possible.
We truly appreciate having you as part of our community, and I'm so glad to hear we've continued to provide you with the level of support you deserve.
Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
If I could rate this zero stars I…
If I could rate this zero stars I would. Customer service is a joke. It’s been over three weeks of excuses and no script. The customer service is a bot. Their system crashes when you try to enter info. It’s garbage and probably a scam. Run.
*Edit* I also have found no apparent way to remove my information from their site. They say again they are looking into it, but that’s going nowhere.
16 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Misty,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
Clear did an excellent job
Clear did an excellent job. Clear was very prompt, courteous and helpful! 5 stars all the way 👍
7 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi there!
Thank you for sharing your experience using our service.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Clear from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Réponse de Twentyeight Health
Hi Amanda!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Jay from our amazing Care Team ensured all your questions were answered and provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
The team that twenty eight health has…
The team that twenty eight health has is absolutely amazing! They always respond to any questions I have right away or if I want anything changed around, and they make it super easy too. I always get my deliveries on time if not earlier. Everyone is always super nice and caring too.
2 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Makenna!
Thank you for sharing your experience using our service to seamlessly receive deliveries!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve! :)
We truly appreciate you spreading the word and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
A staff you can trust
Birth control online and even in person is hard to get. They make it easy and if you are confused they have really great customer service. You can trust them
4 juin 2025
Avis spontané
Réponse de Twentyeight Health
Hi Kayla!
Thank you for sharing your experience using our service to seamlessly access your birth control.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve, and ensured all of your questions were answered! :)
We truly appreciate you spreading the word and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Réponse de Twentyeight Health
Hi there!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I always get my questions answered by Bri
I always get my questions answered by anyone who will answer me and recently a lovely lady named Bri helped me and was so sweet and helpful!
30 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Ashley!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Bri from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
May Ann great! Love this company
May Ann was so helpful over the chat. Also this company is responsive, easy to use and understands if you lose a pack like me! They help you in any way possible and a great company!!
29 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Elexeus!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear May Ann from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
28 Health is amazing
28 Health is amazing , they are very professional, patient , and caring about their patients . They help you with everything you need & they were very fast with getting me set up with my prescription. May Ann is one of the providers and she is amazing !
30 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Meghan!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear May Ann from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
I had so many questions and Catherine…
I had so many questions and Catherine was able to help me with every one of them.
27 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Jocelyn!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Catherine from our amazing Care Team provided you with the level of prompt, efficient, and empathetic support you deserve, and ensured all of your questions were answered!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Very responsive
Very responsive. My daughter was going to run out of pills before her next order arrived in the mail because she gets pill packs of 21 instead of 28, so she can skip her menstrual cycle. Somewhere along the line, the delivery date was miscalculated. I reached out via the online chat, and they responded within 2 minutes and then within 10 min they had called the Rx into our pharmacy. I appreciate the super fast response time, as my daughter had not been paying attention herself to give me notice. She only had 2 pills left. We needed them asap, and we got them asap. Thanks for helping in the time of a near crisis.
29 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Shanna!
Thank you for sharing your daughter's experience using our service! I'm so glad to hear we've been able to support her preference to skip periods on her preferred medication.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear our Care Team provided you with the level of prompt, efficient, and empathetic support you deserve, and helped resolve any hiccups so you could receive your refill ASAP at your local pharmacy.
We truly appreciate having you as part of our community! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
the best online contraceptive provider!
twenty-eight health has always been there for me! i looked for a new online birth control provider after the pill club got canceled, and coincidentally 28 health had done a client switch with them. i always experience prompt service and empathetic care. my dr is dr.korin and i usually get help from May Ann and Mel. they’re so nice and helpful. recently, my insurance changed and i wasn’t able to get my prescription delivered anymore, but it was sent to capsule pharmacy super quickly and i got my medication super fast. i recommend 28 health to anybody looking for contraception. they offer a variety of products, and it’s not like anything i’ve seen with an online clinic. 5 stars across the board!! i wish i could give 10 haha.
28 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Vallen!
Thank you for sharing your experience using our service after The Pill Club ceased operations. We've been so grateful to have you as part of our community.
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Mel and May-Ann from our Care Team, as well as the amazing Dr. Korin, provided you with the level of prompt, efficient, and empathetic support you deserve and seamlessly transferred your prescription.
We truly appreciate your recommendation! Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
May Ann was very efficient and solved…
May Ann was very efficient and solved my issue quickly! Amazing customer service
27 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Kassandra!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear May Ann from our amazing Clinical Team provided you with the level of prompt, efficient, and empathetic support you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
Do not recommend!
The birth control pill site has been unreliable for several reasons. First, I haven't consistently received my pills on time, which defeats the purpose of birth control. Additionally, their customer service is unresponsive; they often don't answer inquiries even during their stated chat hours.
Furthermore, the subscription price changed from free to $2.99 without any prior notification, which is unprofessional. To make matters worse, they attempted to charge me $12.99 for a subscription I never requested.
These issues—delayed shipments, poor communication, and unauthorized charges—make the service untrustworthy and unsuitable for managing such an important aspect of health.
I take birth control pills not as a contraceptive, but to manage severe period pain by stopping my period altogether and to be in extreme pain due to a missed pill because they seem to not send it on time is really messed up😓😡
21 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi there,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is not the experience we hoped you would have with our service, so we truly apologize for any inconvenience or disappointment.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care and transparency when it comes to the prices associated with our service. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
I needed some help with verifying my…
I needed some help with verifying my insurance and Ram swiftly emailed back and helped me. Their customer support team are kind and helpful. Their broad range of wellness products are great as well.
25 mai 2025
Avis spontané
Réponse de Twentyeight Health
Hi Alizahraa!
Thank you for sharing your experience using our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm glad to hear Ram from our amazing Clinical Team provided you with the level of prompt, efficient, and empathetic support you deserve, even when you ran into a hiccup!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist! :)
Sincerely,
Kelsey (she/her)
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