using this service has been great, it was easy getting started, the consultations are always quick. anytime i needed to reach out to customer service i’ve received quick replies. Dr May Lin Chu was so... Voir plus
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Lisez les avis des autres
They sent my script directly to my pharmacy at no cost and gave me a couple months before they charged me I should have thought to cancel before I was charged but I was crazy busy. The process of canc... Voir plus
L'entreprise a répondu
Cheers to Twentyeight Health! I always had a wonderful experience throughout the years. Their team communicates clearly and responds quickly whenever I have questions. Thanks to Ana, Maria, and Marilu... Voir plus
L'entreprise a répondu
Easiest and most accessible way ive ever received care all from my couch!!! Amazing nurse & care team and everyone is so eager to help. Amazing service 10/10 recommend. May-Ann is amazing and did an a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
High-quality, discreet, hassle-free healthcare. We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Coordonnées de contact
330 E 38th Street, 10016, New York, Etats-Unis
- 929-352-0060
- contact@twentyeighthealth.com
- twentyeighthealth.com
4,5
Excellent
978 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Poor service, unaccountable, passive aggressive customer service
They charged me for the service, but only let me know they had trouble with my insurance 7 days later. This was, unfortunately, too late for me as I would be traveling but they didn't issue a refund upon request. They also prescribed me the expensive brand name by default instead of the lower cost generic which I had said I would be fine with. Customer support was unwilling to provide a workable solution - unapologetic, unaccountable, and passive-aggressive.
13 février 2026
Avis spontané
Réponse de Twentyeight Health
Hi Svetlana,
Thank you sincerely for providing this feedback. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
They took my money and gave me no assistance at all
I paid the 29$,they took my money ,did not help me with anything at all .there website is broken ,when you get to the part where you have to finish filling out the intake questions ,the website becomes broken ,the website won't allow you to do it .I would advise people not to use this service .they will take your money and will not help you with anything
7 février 2026
Avis spontané
Réponse de Twentyeight Health
Hi Blessed,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
One of the best services I’ve ever had
I came to Twentyeight health in a time of need. I was recently postpartum but was looking into my options for birth control. I had many questions and Robbie helped me out the best she could. She answered all of my concerns and made me feel heard and important. These days, you don’t really find compassionate health care professionals, but I did here. Not only was the service absolutely exceptional, but the team and all of those in which I’ve had an encounter with have treated me with courtesy, compassion, and respect. Thank you so much♥️
1 janvier 2026
Avis spontané
Réponse de Twentyeight Health
Hi MylesEly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Robbie able to help get things sorted!
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Good concept but their customer service…
Good concept but their customer service is awful!!
27 novembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Rachel,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
the team of CSR was amazing
the team of CSR was amazing. i want give a big thanks to Marilu and JC for getting me on right track and really putting it to simple terms for me to understand. they got my address changed due to an issue but other then that they made me feel welcomed and on board with everything. i plan to keep using this online platform.
17 novembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Candice,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Marilu & JC have provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Réponse de Twentyeight Health
Hi Kelly,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel our team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Bri is just amazing agree got done what…
Bri is just amazing agree got done what needed to be done faster than I ever could think
19 novembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Julie,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Bri has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I needed help and had a question about…
I needed help and had a question about my prescription. Linda was a GREAT help! She answered all of my questions and was so nice and friendly!
17 novembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Amber,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Linda has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Horrible !!!!
I wouldn't use this service. They never send your birth control on time and you can go an entire month without it. They tried to blame my insurance which made no sense because this happened ok 2 shipments I paid out of pocket on because there were a good 6 months I didnt have insurance. When I asked about this they had no answer. Super quick to take $150 from my account on the first of the month & then sent me my shit a month later saying they had an issue. An issue with what? Now my past 2 shipments i was told its my insurance, and they'll send me a bridge packet. What they send you is fing plan B that's not even the same thing as birth control. HUGE WASTE OF MONEY, CUSTOMER SERVICE IS AWFUL. -- Don't worry as you see they reached out to me & only continued to accuse me of not taking my birth control correctly. Promised id be able to pick my birth control up by the next day (mind you thats the last day of pills i have) and completely went unresponsive even though I reached out and told them multiple times my pharmacy has nothing and they can't do anything until they put the prescription in. My favorite part is the multiple times I was offered PLAN B like thats the same as birth control. Sorry have the professionals here have no idea what plan B is? How does that help me at all. I can't take PLAN B every day nor should I really take it that often. If I go off my birth control my period gets messed up. So thank-you for this so much and thank you for being such a shitty service. They better pay for the birth control I have to get from a woman's center because most dont take insurance and this shouldn't have happened at all.
20 novembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Brittany,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to transparency especially when it comes to billing. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
They are like FAMILY!
The Twenty-Eight Health team feels like family! I had the pleasure of being serviced by Mel who was an absolute sweetheart, so kind! Also, Kelsey is a true angel as well! They provide wonderful consistent care and make sure to go above and beyond concerning your needs, wants, problems, and or questions! I truly wish I could thank them in more ways for their sincerity and overall humanity that’s so inspiring in this world!
Thank you Twenty-Eight Health!
God Bless!
Sincerely,
-B
1 octobre 2025
Avis spontané
Réponse de Twentyeight Health
Hi B,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear you feel Mel & I have provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
No. Go elsewhere.
No. Just No. Ever since they switched companies around a year or so ago, customer service and their lack of ability to deliver their products went downhill FAST. I've had to speak to customer service more times than I can count. The icing on the cake was when I confirmed with them, twice, that my address changed, and it was still delivered to my old one. This was 2 months prior to my next delivery.
15 octobre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Sarah,
Thank you sincerely for providing this feedback. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is definitely not the experience we hoped you would have with our service. I truly apologize for any inconvenience or disappointment.
We would appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and appreciate you providing your information so we can further review and assist.
Sincerely,
Kelsey (she/her)
Convenient and Reliable Healthcare
TwentyEight Health exceeded my expectations. The online consultation was straightforward, and I loved that I could ask follow-up questions directly to the doctors. Ordering medications like the morning-after pill and herpes treatment was stress-free, and the privacy they maintain is excellent. Even from Canada, I felt fully supported and safe throughout the process. Highly recommend this service to anyone looking for reliable and discreet healthcare!
1 octobre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Layla,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear we've provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
28 HEALTH CORRECTED ALL MY CONCERNS
THIS COMPANY IS A SCAM NOW ! They keep sending my birth control to my pharmacy by a dr that is not within my insurance network! I have been out of options for days because no one will correct this issue! I CAN NOT GET MY BIRTH CONTROL because of these people messing up the prescription ! I will have to take my money and business elsewhere and write the CEO. I am also going to sue them for me paying them money every month and not getting the services I paid for!
Update as of 10/07/25: A BEYOND AMAZING WOMAN with the escalations team reached out to me today at 3:08pm to resolve EVERY ISSUE I was having. She went above and beyond to fix this issue. Her name started with a J but I cant remember the full name. I would please like her supervisors to know that she was so kind, reassuring, respectful, and professional. She was also so supportive and helpful! She deserves every compliment I can think of. Please pass this positive message along to the right supervisors and I hope she is recognized for her hard work and customer service! Please look into the email and name I sent to 28 health on trust pilot to verify who helped me and praise the woman that called me today! I am ao grateful and I will keep using 28 health for as long as I can !
1 octobre 2025
Avis spontané
Réponse de Twentyeight Health
Hi there,
Thank you for reaching out. My name is Kelsey and I'm a member of the Escalations Department here at Twentyeight Health. This is not the experience we hoped you would have with our service, as our team is committed to prompt and efficient care.
We would truly appreciate the opportunity to look further into these concerns, as our team is committed to prompt and efficient care. I've reached out to you directly through Trustpilot in order to do so, and hope to hear back from you soon!
Sincerely,
Kelsey (she/her)
They help you every time you need…
They help you every time you need something, they make sure you’re good.
30 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Heather,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear we've provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
I am new to Twentyeight Health however
I am new to Twentyeight Health however, this company is EVERYTHING‼️May Ann was my representative that I chatted with online and she was nothing short of amazing. This is a one stop shop for EVERYTHING from birth control, women monthly supplies, and medicine to treat UTI’s & acne treatment.
‼️JOIN NOW LADIES‼️
29 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Felicia,
Thanks so much for these kind words, and for sharing your experience with our service! :)
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear May Ann from our Care Team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Ana helped me and she was understanding…
Ana helped me and she was understanding and very receptive to my needs. I love twenty eight.
30 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi there,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Twenty eight health is the best
Twenty eight health is the best! They got me affordable, and easy birth control right to the pharmacy! Bri helped me out a lot! She answered all the questions I had and helped me choose the right option for me!
23 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Pre,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Bri from our Care Team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
The online help is always super quick…
The online help is always super quick and helpful! Ana was great and answered all my questions!
25 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Katie,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Ana from our Care Team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Love this convenient way to get birth…
Love this convenient way to get birth control. Bri was a great help in helping me.
23 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Cassy,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear Bri from our Care Team has provided you with the level of care you deserve.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
Super easy to work with
Super easy to work with. Had some technical difficulties with shipping my medication, but the problem was solved within 24 hours of me reaching out.
10 septembre 2025
Avis spontané
Réponse de Twentyeight Health
Hi Regan,
Thanks so much for sharing your experience with our service!
Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. I'm so glad to hear our Care Team was able to assist with getting any issues resolved for you as soon as possible.
We're so glad to have you as part of our community, and look forward to serving you in the future. Please feel free to reach out anytime and we'll be glad to assist!
Sincerely,
Kelsey (she/her)
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