Nachtrag 28.02: nachdem DHL das Paket als verloren gemeldet hat, wurde mir das Geld nach 8 Wochen zurück gesendet. Habe eine Hose bestellt und diese zurück gesendet da diese zu groß war. Lieferun... Voir plus
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Lisez les avis des autres
Ich kann die positiven Bewertung nicht nachvollziehen. Ich hab eine Hose gekauft, die nach weniger Nutzung schon erste diverse Fehler aufwies. Laut UF Pro sei’s durch mechanische Beanspruchung... Voir plus
L'entreprise a répondu
Ich war mit den DELTA OL 4.0 + DELTA EAGLE GEN.2 Jacken einige Male unterwegs und bin bisher sehr zufrieden. Wirklich durchdacht, wertige Anmutung und warm soweit. Leider nicht wasserdicht.. Nicht gü... Voir plus
Ich muss den Service der Firma loben! Abgesehen von der erstklassigen Qualität und Funktionalität. Leider habe ich mit in meiner Delta OL 3.0 ein Brandloch eingefangen. Auf kurze Anfrage wurde mir... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Browse and gear up with combat uniforms, rain protection, thermal gear and every day carry tactical clothing.
Coordonnées de contact
Planjava 6, 1236, Trzin, Slovénie
- +386 1 292 77 10
- support@ufpro.si
- ufpro.com
3,2
Moyen
39 avis
A répondu à 100 % de ses avis négatifs
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Kundenservice Katastrophe
Nachtrag 28.02: nachdem DHL das Paket als verloren gemeldet hat, wurde mir das Geld nach 8 Wochen zurück gesendet.
Habe eine Hose bestellt und diese zurück gesendet da diese zu groß war. Lieferung war top. Auch über die Qualität kann ich nicht meckern. Aber der Kundenservice is ja so schrecklich.
DHL oder UrPro selber haben die Hose während des Transports verloren. Auf die Rückfrage wann ich mein Geld zurück bekomme, kam nur Vertröstung.
Also ein entgegenkommen dem Kunden über ist in diesem Unternehmen = 0
Ich werd es aufjeden Fall unterlassen zukünftig irgendwas beim Hersteller direkt zu kaufen. Selten so ein schlechten Kundenservice erlebt.
10 février 2026
Avis spontané
Réponse : UF PRO
Hallo,
vielen Dank für Ihr Feedback.
Es tut uns leid, dass Sie mit unserem Kundenservice nicht zufrieden sind. Wir verstehen, dass die Wartezeit auf eine Rückerstattung frustrierend sein kann.
Da der Sendungsverlauf Ihrer Rücksendung unklar ist, haben wir nach Erhalt aller erforderlichen Unterlagen eine Nachforschung beim Versanddienstleister eingeleitet. Dieser Vorgang liegt außerhalb unseres direkten Einflussbereichs und kann einige Zeit in Anspruch nehmen.
Bitte beachten Sie, dass eine Rückerstattung erst erfolgen kann, sobald der Fall durch den Versanddienstleister abschließend geklärt wurde.
Selbstverständlich halten wir Sie über alle neuen Informationen auf dem Laufenden.
Mit freundlichen Grüßen
UF PRO
Hervorragende Produkte
Hervorragende Produkte, schnelle Lieferung und starker Support.
2 décembre 2025
Avis spontané
Hello,
Hello,
I’m sharing my experience with UF PRO customer service regarding an order placed shortly before the Black Friday promotion.
Order number: C25487030
I became a customer through your website around 24 to 48 hours before the promotions started. I also followed your recommendation by clicking the option to be notified about the Black Friday offers. Despite that, I placed an order for two pairs of pants about 48 hours before the discounts began, and I have already received both items.
Afterwards, I noticed that if I had ordered 48 hours later, I would have paid about 60.00 € less for the exact same order. I therefore contacted customer service to find a simple and reasonable solution, such as a price adjustment or a store credit corresponding to the difference.
The answer I received was that you could not be unfair to other customers, which I can understand in principle. However, the solution then proposed genuinely surprised me: to return the two pants I had already received, and then place a new order in order to benefit from the Black Friday price.
I find this proposal illogical and counterproductive. It wastes everyone’s time, creates unnecessary shipping and handling, increases the risk of delays or mistakes, and generates logistics costs that could have been avoided with a simple commercial gesture.
More importantly, this policy can also penalize other customers. If stock is limited during Black Friday, returning items that are already delivered just to repurchase them can unnecessarily tie up sizes and prevent other people from taking advantage of the offer. In the end, it does not seem beneficial either for customers or for your organization.
On top of that, my exchange with the representative became a real struggle. I spent at least three hours going back and forth in discussion, which is completely disproportionate for a situation that could have been resolved in a much simpler way.
To be clear, the products may be very good, and I am not writing this review to attack the brand. I am simply pointing out that, from a customer service perspective, the solution proposed in this specific case was disappointing because it was disproportionate and lacked common sense.
I’m leaving this review so that other customers know what to expect in a similar situation. As a result, I have decided that I will no longer be a customer of a company whose policy I find so unreasonable.
Kind regards.
25 novembre 2025
Avis spontané
Réponse : UF PRO
Hi Oliver,
thank you for taking the time to share your feedback.
We understand that placing an order shortly before a major promotion can feel disappointing, and we are sorry that the timing did not work in your favour.
As with all large campaigns, the start of our Black Friday promotion was communicated through our usual channels, including social media and the newsletter you were subscribed to. To remain fair and transparent to all customers, our promotional terms cannot be applied retroactively, regardless of how close an order was placed to the start of the campaign.
For this reason, the solution you were offered reflects the only possible way to benefit from the promotional pricing within the limits of our policy, which must remain consistent for all customers.
We kindly note that posting the same concern across multiple platforms does not change the policy framework we must follow, and we always encourage respectful communication on all sides — something we are committed to as well.
If you decide to proceed with the return, our team will be available to assist you.
Kind regards,
UF PRO
UF PRO mi je ranije bio ok
UF PRO mi je ranije bio ok, ali poslednja porudžbina me razočarala. Materijal i kroj ne deluju kao pre, a komunikacija oko isporuke nije bila najbolja
21 novembre 2025
Avis spontané
Réponse : UF PRO
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.
At the moment, we’re unable to locate an order under your name. If you could contact us at support@ufpro.si
with your order number or any additional details, we’ll be happy to look into it and assist you further.
Kind regards,
UF PRO
didnt get my order
didnt get my order , and didnt get any unswer from customer servis
28 octobre 2025
Avis spontané
Réponse : UF PRO
Hi Andrey,
Thanks for your feedback. We checked our records and we haven’t received any order or message from you in 2025. Our last contact with you was back in 2022, and there were no open or unresolved cases.
If you believe there is a recent order or inquiry, please contact us at support@ufpro.si and share the order number and we’ll look into it right away. Without an order reference, we unfortunately cannot locate anything.
Thank you,
UF PRO
Premium Product, Premium Costumer support
Have ordered plenty products from their website. I had one issue with a tear and within a day i got contacted, returned the product and was offered very good solutions along with advice for a different model.
I have tried and tested their combat pants and combat shirts and no other brand comes close in comfort and design.
18 juin 2025
Avis spontané
More Than Words Can State
Prior to other reviews that was stated which I had written on this specific site. UF PRO's customer service ( the entire staff ) truly came through above and beyond.
Anyone who had read my reviews, the reasons explaining my specific situation, UF PRO not only supplied the specific materials needed at no cost but picked up the shipping charges.
Throughout the entire process of finding a solution UF PRO ALWAYS replied even though one could not be found in a kind and caring manner.
UPDATE ..... When there is a will there is a way. If your honest and truthful, individuals as well as established companies who truly care as much as you do acknowledge your plea and with and with a little luck you can overcome the impossible.
UF PRO made the impossible and made it possible due to their understanding, caring and most of all kindness.
Thank you sometimes is never enough when a company truly goes the distance and does their very best to help as they did.
So on these last remarks / reviews I cannot thank the entire company enough for all that they do when it comes to their customer service but most important caring for their customers who purchase their apparel. I stand by my words for its only the truth and nothing but the truth.
With the utmost of sincerity,
UF PRO is all that can be, one outstanding caring company.
18 avril 2025
Avis spontané
P-40 All-Terrain Gen.2 Taktische Hose
P-40 All-Terrain Gen.2 Taktische Hose
Nach etwa drei Monaten tragen entstanden Risse im Hüftbereich. Nach Mailverkehr mit dem Support wurde mir gesagt, die Risse seien durch eine Außeneinwirkung entstanden.
An dem Tag wurde mit der Hose lediglich in einem KFZ gesessen und einmal kurz gelaufen.
Selbst bei einer leichten Außeneinwirkung erwarte ich von einer "All-Terrain" Hose für über 200€ eine bessere Qualität und Robustheit. Nach der Anfrage wurde mir eine Reparatur angeboten, bei der ich für den Hin- und Rückversand + etwa 60€ zuzahlen soll. Alternativ wurde mir ein kostenfreies Stück Stoff angeboten. Damit könne ich auf eigene Kosten zu einem Schneider fahren. Ich habe die zweite Variante gewählt und hoffe, dass die Hose halbwegs zu reparieren ist.
Meine dienstlich gelieferte Hose für lediglich 70€ hat den Dienst in den letzten 4 Jahren problemlos überstanden.
Eine sehr enttäuschende Erfahrung. Leider meine letzte Uf-Pro Hose
Definitiv keine Empfehlung von mir.
230€ kann ich auch anders verprassen.
23 janvier 2025
Avis spontané
Réponse : UF PRO
Hallo Hakan,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir bedauern sehr, dass Sie mit Ihrem P-40 All-Terrain Gen.2 nicht zufrieden sind, und können Ihre Enttäuschung über den Schaden nachvollziehen.
Nach sorgfältiger Prüfung der uns zugesandten Bilder und unter Berücksichtigung der Materialanalyse unserer Experten, sind wir zu dem Schluss gekommen, dass die Beschädigung auf eine mechanische Einwirkung zurückzuführen ist. Leider fallen solche Schäden nicht unter unsere Garantiebedingungen.
Unser Ziel ist es jedoch immer, gemeinsam mit unseren Kunden eine praktikable Lösung zu finden. Daher haben wir Ihnen angeboten, passendes Stoffmaterial kostenlos zur Verfügung zu stellen, damit die Hose bei einem örtlichen Schneider repariert werden kann. Die Stoffe wurden bereits an Sie versandt, und wir hoffen, dass diese Ihnen bei der Reparatur helfen werden. Alternativ hatten wir Ihnen auch eine Reparatur durch unser Team angeboten, die jedoch mit Kosten verbunden ist, da der Schaden nicht von der Garantie abgedeckt ist.
Es tut uns leid, dass unsere Lösungen Ihre Erwartungen nicht vollständig erfüllt haben. Wir schätzen Ihre Loyalität und Ihr Feedback sehr, da es uns hilft, unsere Produkte und unseren Service kontinuierlich zu verbessern.
Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen selbstverständlich jederzeit zur Verfügung.
Mit freundlichen Grüßen,
Ihr UF PRO Team
kan ikke sige noget dårligt om UF PRO
kan ikke sige noget dårligt om UF PRO! deres tøj er bare top kvalitet og klart noget jeg vil anbefale til andre! du vil helt sikkert ikke blive skuffet hvis du vælger at handle hos UF PRO
7 janvier 2025
Avis spontané
Disapointing Zippers
After 2 Years all three Jackets I bought Have a broken Zipper. I talked to UF Pro and they offer me to send me new Zippers. I have Jackets which are 5 Years old where the zipper is totally fine which cost half of the price of the UF Pro Jackets. I am disappointed since all Jackets have the same issue it must be some problems withe the zippers.
17 décembre 2024
Avis spontané
Réponse : UF PRO
Hi,
Thank you for sharing your feedback, and we're sorry to hear about your experience with the zippers on your jackets.
We take quality and durability very seriously, and we understand your frustration. While we cannot offer replacements free of charge for jackets outside the warranty period, we always strive to provide support in such situations, such as offering replacement zippers or guidance on cost-effective repair options.
If you'd like us to assist you further, please don’t hesitate to get in touch with us at support@ufpro.si. We’re here to help!
Best regards,
UF PRO
Look like Casper the friendly ghost at Night
I was extremely disappointed to find out that all UFPRO gear in plain colors is non NIR Compliant. Do not wear this kit playing airsoft at night, you will look like a walking version of Casper. The Brown Grey glows bright white. For a company that "strives to improve and be honest about their products", no where does it state that their kit performs so terribly under night vision. When I complained about this and asked to return my order, I received no help at all. Useless customer service
13 décembre 2024
Avis spontané
Réponse : UF PRO
Hi Fergus,
Thank you for sharing your feedback. While we understand your disappointment, we must clarify some points that have already been explained multiple times in our prior conversations.
The Brown Grey color of the jacket you purchased has never been marketed or tested as NIR compliant. This information is consistent across our product descriptions and website, which clearly distinguish between camouflage patterns designed with NIR compliance and plain colors that are not. Any assumptions to the contrary were not based on claims made by UF PRO.
We also reiterated that your purchase was made through a third-party retailer, and as such, refund requests must be handled by them. Despite this, we went above and beyond by consulting our sales and development teams, as well as the retailer, to explore all possible solutions for your case.
While we regret that our resolution does not meet your expectations, we believe we’ve been clear, fair, and transparent throughout this process. Your feedback has been noted, and we remain committed to improving our product communication to prevent similar misunderstandings in the future.
Thank you for your understanding.
Best regards,
UF PRO
Lækre produkter
Lækre produkter, med fede detaljer. Hurtig levering og rimelige priser.
12 septembre 2023
Avis spontané
Exceptional delivery!
It is a gift so it is still not opened! But it was delivered one day before ETA, and the address was really at a cottage up in the mountains!👍🏻 Wow!! The shipping/delivery was exceptional!!🙌🏼
11 juillet 2024
Avis spontané
Altid en god oplevelse
Har købt fra UF PRO en del gange efterhånden
1. Mega gode produkter, der lever op til hvad de lover og mere til
2. Levering er altid som lovet
3. Kundeservice er helt i top
Hvad kan man mere ønske dig?
27 mai 2024
Avis spontané
I had my doubts about the Monsoon XT…
I had my doubts about the Monsoon XT Gen.2 Jacket Black - 2XL and Monsoon XT Pants Black - L , but I took the chance to order it, and I was gladly surprised,it is so well designed and the hood straps is amazing, the only thing I have to say is that you need a jacket for summer and for the winter one size bigger so you can wear a jacket inside.
So only 👍up for this rain gear.
Now the rain is nothing to be concerned about 😊
19 avril 2024
Avis spontané
Lack of respect for the customer
My belt broke in the field. I emailed UF PRO and they requested I shipped the broken belt back so they could fix it and send it back again, instead of just sending a new one straight away. The correspondance with the team was confusing and not really helpful at all. - The products are high in quality, but the customer support is not..
28 mars 2024
Avis spontané
Réponse : UF PRO
Hi Adam,
We’re genuinely sorry to hear about your disappointing experience with our customer service and the issue you faced with your detachable Waist Flex System. We truly appreciate your feedback as it helps us improve and ensure we can serve you better in the future.
Regarding the return process, we understand it might have seemed inconvenient, and for that, we apologize. Our intention in asking for the damaged item back wasn't to cause any frustration but rather to conduct a thorough quality check, especially since the Striker X Gen. 2 Combat Pants are a recent addition to our line. It's crucial for us to examine the detachable Waist Flex System firsthand to prevent similar issues in the future.
We made several attempts to arrange a pickup at your convenience with DHL and also sent multiple shipping labels to facilitate this process. It seems, however, that there may have been a misunderstanding or a communication gap, for which we are truly sorry.
We’re committed to ensuring your satisfaction and would like to resolve this situation to your benefit. We're more than willing to organize another pickup at a time that suits you best. Please respond to our email at your earliest convenience so we can make things right.
Thank you for bringing this to our attention, and we look forward to hearing back from you.
Regards,
UF PRO
Uf-Pro always delivers
Uf-Pro always delivers. I love their products, the shipping is easy and quick and the staff is amazing. I just went to their headquater in Slovenia today, super service and brilliant shop! Would definitely recommend, for anyone that likes good outdoor gear!
6 mars 2024
Avis spontané
Brought a product
Brought a product, didn’t fit so returned and ordered the next size. To my disappointment they haven’t refunded because it’s been ‘worn’
Absolutely disgusting!
7 février 2024
Avis spontané
Réponse : UF PRO
Dear Nicole,
Thank you for sharing your concerns and allowing us the opportunity to clarify the situation from our end.
We understand how disappointing it can be when an experience doesn't go as expected, and we genuinely apologize for any inconvenience caused.
We always strive to be fair and accommodating to our customers, especially in situations that require flexibility, such as returns outside our 30-day return window. In your case, we made an exception based on the initial information and images provided, which we appreciated.
Upon receiving the returned item, our team conducted a thorough inspection, as is standard practice, to ensure it met our return conditions. Unfortunately, we found the item's condition differed from what was initially indicated, with damage not visible in the provided pictures. This discovery led us to reach out for further discussion, aiming to understand and resolve the discrepancy collaboratively.
It is important to note that our return policy requires items to be in their original condition, unworn and unwashed, to qualify for a return. This policy is in place to ensure the quality and integrity of our products for all customers.
Our intention was never to inconvenience you but to adhere to our policies, which are in place to ensure fairness and quality service for all our customers.
We have explained our position and the steps taken, including returning the item to you for your convenience. While we regret that we cannot meet your expectations in this instance, we believe we have done our utmost to address the situation within our guidelines.
Thank you for your understanding.
Best regards,
UF PRO
Price and quality are not in equilibrium
They constantly say that they value their customers and listen to their opinion and repeat it ad infinitum. But when you buy a pair of trousers for €284 that are not the same color and pattern (Multicam Black) all over, you are simply told that this is how it is and they can't do anything about it. Nor can they give as much as a €1 discount, despite the fact that you cannot see the mentioned color differences in the material they have on their website.
16 novembre 2023
Avis spontané
Réponse : UF PRO
Hello Morten,
Thank you very much for your review.
We appreciate your patience and we want to clarify the situation for you and for everyone reading this review.
We understand your concern about the color variations of our Striker ULT in MultiCam Black. These color differences between the Schoeller and NyCo ripstop materials are due to a product design that aims to provide both comfort and performance, so we use a combination of stretchable and non-stretchable materials in a so-called hybrid design to achieve maximum comfort and movability.
While we recognize that these differences may be noticeable, they are consistent with our design and quality standards and are consistent across all our tactical and combat pants. We strive to minimize these differences based on the nature of these materials and their response to lighting conditions.
We are sorry that our previous explanation did not meet your expectations.
If you have any further questions or concerns, please let us know.
Regards,
UF PRO
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