Uggly&Co Clothing Avis

•

2,5

Magasin de vêtements

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À propos de l'entreprise

Écrit par l'entreprise

Uggly&Co is a UK-based motorcycle clothing and lifestyle brand built for riders, by riders. Founded in 2017 by father-and-son team Al and Tooey, the brand grew out of a lifetime spent in the paddock — and that authentic motorsport heritage runs through every hoodie, cap, and jacket we make. We design biker clothing and motorcycle lifestyle apparel with a "diamonds in the rough" attitude: no corporate polish, just honest quality built for people who live and breathe motorsport. Our range covers everything from everyday hoodies and t-shirts to limited-edition caps and motorsport-inspired prints, sold online and through stockists across the UK and beyond. With over 70,000 orders shipped and thousands of five-star reviews, Uggly&Co has become a trusted name in motorcycle apparel - backed by close ties to riders, teams, and events including the Isle of Man TT, British Superbikes, and Carl Cox Motorsport. In 2026, Uggly&Co Racing made its own Isle of Man TT debut, cementing our place not just as a brand that sells to the paddock, but one that's part of it. Whether you're after motorcycle-inspired streetwear, biker hoodies, or gear that supports the racing community, Uggly&Co is built on real relationships, real quality, and a real love of motorsport.

Coordonnées de contact

Royaume-Uni
ugglyandco.com

2,5

Bas

6 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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Tous les avis

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5 avis reçus au cours des 12 derniers mois

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ll y a 3 jours

Ordered multiple items 9 days ago…

Ordered multiple items 9 days ago unfortunately for me lost in the post and uggle and co are absolutely terrible at responding to emails. Out of around 6 emails I’ve gotten one reply stating they can see it hasn’t moved in over a week( stating the obvious fat lot of help) this isn’t the first time my order has been delayed or lost. My problem with the company is they are not interested in helping. Terrible customer service when it goes wrong.

18 août 2026

Avis spontané

10 août 2026

I ordered an item on 15 July

I ordered an item on 15 July. When I ask where the item is they keep saying stock is due in a few days! It’s now been nearly 5 weeks since the order was placed. I’m sick of being lied to about the item due in a couple of days. I want a full refund.

10 août 2026

Avis spontané

Réponse de Uggly&Co Clothing

ll y a 4 jours

Hi, thanks for flagging this. We can only imagine this is regarding the Sylvain Guintoli caps (100% charity cap) - we don't have order details visible here, but that product saw demand well beyond what we or anyone involved expected. We've sold thousands in a very short window, and fulfilment has understandably been stretched as a result.

We're happy to process a full refund - just reply with your order number and we'll get it sorted straight away.

Thanks for your patience.

— Uggly&Co Team

21 juil. 2026

First item was out of stock

First item was out of stock, but did eventually receive an email claiming this. Ordered from them again. Nothing. Tried contacting them via email and nothing. Won’t be using this lot again. Awful communication..

21 juillet 2026

Avis spontané

Réponse de Uggly&Co Clothing

ll y a 4 jours

Hi Robert, sorry to hear this - two orders with no follow-up and unanswered emails isn't the experience we want anyone to have, and the communication clearly fell short here.

We'd like to put this right. If you can send us your order numbers to customerservices@ugglyandco.com, we'll look into both straight away and sort a resolution — whether that's getting your items out or a refund, whichever you'd prefer.

Thanks for the honest feedback — it's helping us fix gaps in how we communicate stock and shipping updates.

— Uggly&Co Team

12 mars 2026

Poor quality, already coming apart...

Bought a hoodie but after half a dozen wears the pouch is already looking like it is coming apart. Not a cheap hoodie so would have expected better.

12 mars 2026

Avis spontané

Réponse de Uggly&Co Clothing

ll y a 4 jours

Hi Andrew, sorry to hear this — that's not the standard we expect from our hoodies, and not something we've seen reported before; as of August 2026 we've got over 6,000 five-star reviews on our hoodies specifically, so this sounds like an isolated fault rather than the norm.

We'd like to put it right — could you send a photo of the pouch along with your order number to customerservices@ugglyandco.com? We'll get a replacement or refund sorted for you straight away.

Thanks for flagging it.

— Uggly&Co Team

5 juil. 2025

Terrible customer service

Ordered 5 items which took 2 weeks to arrive because 2 of them weren't in stock, but they didn't tell me this and happily allowed me to blame Evri .. which is another downside. They use the worst parcel delivery company in the country in order to save money.
When they arrived 2 of the items were way too small to be the size claimed on the label and the material on the t shirt was thin and cheap, which suggests that their clothing is made in China.
Customer service were very happy to have me return the items for exchange but as soon as they received them, they completely ignored me, sent multiple emails to the only 2 emails I could find (no phone number anywhere) but no reply. Luckily I'd sent it back as a signed for delivery. Had to get a refund thrugh my credit card provider.
YOU HAVE BEEN WARNED !!

10 juin 2025

Avis spontané

Réponse de Uggly&Co Clothing

ll y a 4 jours

Hi Michael, apologies for the delayed reply — we're new to Trustpilot and are still getting to grips with how it works, which is on us.

We've taken this feedback on board and now use Royal Mail Tracked 24 & 48 for all UK orders. We pride ourselves on good quality, with thousands of 5-star reviews on our own store, so what you've described is unusual and not what we want anyone to experience.

We understand you've already resolved this through your bank — if there's anything we can help with in future, please reach out to us directly at hello@ugglyandco.com.

Thanks for the detailed feedback.

— Uggly&Co Team

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