Kidsaround Avis 103

WARNING ABOUT SALE ITEMS,THEY DONT DO EXHANGES so make sure you get the right size,I wouldn't recommend getting a gift here as you can't exchange it for a different size even if they have it. Staff at the Kildare village shop are very pretentious about it as well. Felt I had wronged someone by just asking.
Would never shop here.

I went into the Sheffield shop on 24/10 as there was up to 30% off certain clothing. The shop assistant was very helpful in helping us to choose. she informed us that the 3 items we chose al had a discount and that there was also a discount for bundle buying. We were happy with out purchase and so engrossed in conversation with the shop assistant that it was only when we arrived home, that we realised that only the T shirt had been discounted and that there was no bundle discount either. I emailed the company, but was informed that the online company does not communicate with the shops, but are 'working to develop our systems to improve your shopping experience in the near future'. I was advised to contact the shop directly. I knew that this was not going to get me anywhere, so made the decision that this was gong to be my first and final shop at this store. Disappointing

I was worried because of the reviews. I have no experience on returning items but I ordered 3 outfits on the 7th and they have just arrived today 11th. I’m happy no need to return.

Worst service ever, not based in UK have sent several emails in regards to a refund and nothing back. Would avoid at all cost, unless you 💯 sure you will be keeping the product

I am currently waiting on a delivery, been waiting for weeks now and they are blaming it on a technical glitch I feel like I’ve been scammed, I will keep updated with what happens

I ordered a Hugo boss coat for £100 and when I went to the website to track my order it was having technical issues.. so I panicked that I was not going to receive the jacket at all after the reviews if I did that it would not arrive in time.
I emailed them via the email provided and requested a refund (always use PayPal!)
But no issues within an hour of my request I was fully refunded no problem and an apology email for any inconvenience. For this response I give it 5 stars! Just in case any one is worried as I was when I read these reviews that I wouldn’t receive the item or a refund

After reading the reviews I’m mortified and in the process of returning something after going to the kids around store and being told I can’t return anything in store. This alone made me feel as though the company is a scam. Why have a store where no one can return anything. I hope I get my refund as the Hugo tracksuit cost me £70 abd is too small. Easy returns they claim. I had to find a printer somewhere to print off the returns a4 page. I don’t know if I should walk away from the line I’m in the post office and try selling the item online. I will never buy again I only saw 1 good review wish I looked before I purchased. Really worried I won’t get my money back

After fed ex losing my parcel I contacted kids around who wasn’t interested after pestering them they finally agreed to open a claim with fed ex so they said anyway!
it’s been 4 weeks after
I sent them the relevant information across
And I have sent dozens of emails for updates etc and I’m being ignored and I can never get through to the phone line all I want is my refund would never bother with them again personally

I previously had a problem with this company as my item did not arrive yet I did eventually get a reply on email after a few weeks and now have been full refunded waiting for it to go into my bank in a few days.

I bought some items for my boys and some of them did not fit. So I went to return them. As they were expensive and there was about £280 worth of refund I decided to make a video of me packing the items and I also kept the receipt.

However after waiting over 15 working days and several emails later I was only given £34 refund back! I was told that I did not return anything else. I then had to send proof and 4 emails explaining and complaining. Within 20 mins I was given a refund! Thank God I had proof. So please guys if you buy and need to return please make sure you keep evidence of the return as you will need it! Also be ready to wait around 20 working days for a simple refund!

Goods went missing in transit. Company told me they would raise the issue with the courier, haven't heard anything since. I have sent 5 emails, with no reply. They haven't given me a refund. Won't be using them again

Disgusting company, sent me the wrong item , do not reply to any emails and still have not got my money back, will not be buying again😡😡😡

Been waiting for a reply on faulty goods for 6 month disgusting there quick enough to take your money !!!

DONT ORDER! I’m still waiting for a refund after not even getting my order due to my order not being in! I’ve emailed them 3 times heard nothing from them! Never again hope I eventually get my money back!

I ordered from them and a week later they said a refund was being issued. No reason why, but I'm guessing stock issues. They've now not refunded me, despite numerous emails to chase, no response, so I've raised a dispute through PayPal.

Terrible experience! I tried to make a big order from Italy website 3 times without any response or confirmation!

Just like the previous reviews this website is a lying about their easy returns.
I have been waiting for 3 months to return two item worth £60, but they are not replying to my numerous e-mails.
Stay away from buying from their website, nothing but hassle

Ordered a coat for my daughter. The website stated easy returns. The jacket was too small so I followed their process to get my free returns label, this was approved however when I click print free label there is no label, I contacted customer services who told me
“We kindly inform that we are still updating our return policy due to the restored customs after Brexit”. I see customers are still waiting on a returns label for purchases made months ago. I am now left with a coat too small and no way to return. Please avoid this website they are nothing but scammers.

Ordered a jacket from here on 30th Dec. It still hasn’t arrived. I emailed and got a reply 3 weeks ago saying they had delays due to brexit. I’ve emailed again numerous times and they now just ignore me. Will soon be requesting a refund via PayPal. I have ordered before brexit and received my order in a timely manner, however on this occasion it seems a shambles.

Update: Received an email today saying that my order has been cancelled (by them, not me) and refund issued via PayPal. I would not order from these again. I can appreciate brexit has caused havoc but surely they should’ve cancelled my order earlier? Not 6 weeks after I ordered?!

Another Update: 8 days later refund is still not received via PayPal. Despite them saying it had been sent. Now had to raise a claim via PayPal.

Its been over a month still waiting for a refund nothing at all plz dont buy anything from this website.... ill keep you all post if any uodates😔