The water tank on my previous water flosser was impossible to keep clean by its design so I'm hoping the Spotlight UV flosser will overcome that issue. The tank is smooth inside so hopefully keeping... Voir plus
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Toothbrush heads - have gotten noticeably softer so that I have to repurchase more frequently. I’m guessing by design. Once the brush is out of action won’t be repurchasing this brand. Tooth brushes a... Voir plus
Professional. I went to my hygienist then follow on dental appointment. They. Both said said wow. What an Improvement. having had chemo. My teeth were loose. But using the water flosser has vastly im... Voir plus
L'entreprise a répondu
Tooth whitening powder is an essential part of my daily dental routine so always like to have some on hand.
À propos de l'entreprise
- Fournisseur de produits de beauté
- Magasin de produits de beauté
- Dentiste cosmétique
- Magasin d'articles dentaires
- Boutique de santé et beauté
- Service de blanchiment des dents
À propos de Spotlight Oral Care UK
Écrit par l'entreprise
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Coordonnées de contact
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irlande
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4,0
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quickly provided a replacement for a…
Quickly provided a replacement for a defective sonic toothbrush that I had recently purchased. I appreciated the swift response from Spotlight.
24 avril 2026
Réponse de Spotlight Oral Care UK
Thank you so much for your kind words Robert! We’re delighted to hear you were happy with the quick resolution and support. We really appreciate you taking the time to share your experience .
Fast and efficient
Fast and efficient. Well packaged and arrived undamaged. Took a while to figure out how to extract the attachment after flossing, (the little button on the back) but hubby put me right!
22 avril 2026
Réponse de Spotlight Oral Care UK
Thank you for your feedback, we really appreciate it. We’re glad to hear your order arrived quickly and you are happy with your product.
Would be a great toothbrush if it kept working
I really liked my toothbrush but after a year it just stopped working, my husband has one too and his continued to work fine. I emailed the company to explain and hopefully get a replacement but no one ever responded. So I reluctantly ordered another because I do really rate the product when it’s working but after not even a few months the same thing happened again. I use the same settings as my husband and store it in the same place so don’t understand why mine have both stopped working. Disappointing because it’s a product I would like to support.
3 mai 2026
Avis spontané
Réponse de Spotlight Oral Care UK
I’m really sorry to hear about your experience and the frustration this has caused Amber.
To get this properly resolved for you, we’ve now requested some additional details so we can look into what’s happened with your devices. Once we have that information, we’ll be able to investigate and advise on the best next step for you.
We appreciate your continued support.
My orange brushes are often out of…
My orange brushes are often out of stock.
Not great as I bought into this toothbrush and don’t want white brushes.
I try to buy if stock is showing and try to keep a stock in.
However I think you are not great at stock levels.
Like the brush,it’s not perfect as the button is not in the best place and there is no warning light thst the battery is needing charging.Really bad design.Not sure how that got missed??
However love the brush and think it does a good job.Just wonder how long it will be in production given its limitations.
9 avril 2026
Réponse de Spotlight Oral Care UK
We’re really sorry to hear about your experience Rachel, and we appreciate you taking the time to share this feedback.
Our replacement brush heads, including the orange option, are available on our website. We apologise for any inconvenience if you were unable to purchase them prior.
We’re also sorry to hear about the issue with your device. A member of our team has reached out to you directly to assist further.
Customer service is appalling
Customer service is appalling. After a review here they asked me to contact them directly, which I did. Still waiting for their reply
2 mai 2026
Avis spontané
Réponse de Spotlight Oral Care UK
We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback Carmen.
We aim to respond to each concern raised and aim to support every customer as quickly as possible. We’ve also just requested a few additional details from you so we can look into this properly, so please do respond to that message when you can. Once received, we’ll be able to assist you further without delay.
They cancelled my order and didn’t even…
They cancelled my order and didn’t even tell me why or sent me an email about it
20 avril 2026
Avis spontané
Réponse de Spotlight Oral Care UK
Thank you Caroline, for taking the time to share your review. We’re sorry to hear there was an issue with your order and apologize for any inconvenience caused. Please feel free to contact our customer service team at info@spotlightoralcare.com, and they’ll be happy to assist with any queries.
Réponse de Spotlight Oral Care UK
Thank your kind review Jamie! We are really thrilled to hear you are happy with the service and your product.
Ordered the wrong colour toothbrush…
Ordered the wrong colour toothbrush head on April 11th and informed Customer Service on 12th April...nothing. Left a review after which they (Jacqui) requested Order No. Nothing since. I have also called twice..nothing! It is now May 1st and I tried calling...no response!
Absolutely terrible customer service!!!!!
11 avril 2026
Réponse de Spotlight Oral Care UK
Thank you for your review, and I’m really sorry to hear about your experience.
Our Customer Care team has been in contact and has sent two emails—one with the return information and another with the correct link for your replacement brush heads. We also attempted to call you today, but unfortunately it went to voicemail.
We completely understand how frustrating this situation has been, and we’re here to help get it resolved for you as quickly as possible. Please could you get back to us via email if you need any further assistance or if you haven’t received our previous messages, and we’ll take it from there right away.
Kind regards,
Suzanne
Great quality - scope to improve sustainability
Products are good but the teeth whitening pen is wastefully over-packaged. It is also a shame Spotlight do not offer recycled or recyclable replacement brush heads, in the light of 'always keeping the planet in mind' statement on the packaging. The plastic-looking post bag states 'The end of plastic as we know it' without any further details about what this means. It gives the impression that slogans are used which could benefit from more visible follow-through in practice.
6 avril 2026
Réponse de Spotlight Oral Care UK
Thank you for taking the time to share such thoughtful feedback—we really appreciate it.
We’re delighted to hear you’re happy with the quality of the products, but we completely understand your concerns around packaging and sustainability. This is an area we’re actively working on, and feedback like yours is incredibly valuable in helping us improve.
We’re continuously reviewing our packaging to reduce excess where possible, including exploring more sustainable options for products like the whitening pen. In terms of our mailing materials, the messaging refers to our move towards more environmentally conscious alternatives, but we take your point that this should be clearer and more transparent.
Sustainability is something we’re committed to improving across all areas of the business, including future developments for brush heads and packaging, and we’ll be sure to pass your comments on to our wider team.
Thanks again for your honest feedback—it really does help us do better.
Best wishes,
Suzanne
Réponse de Spotlight Oral Care UK
Thank you John for taking the time to leave us a review. We are sorry to hear that there was an issue with your order and regret any inconvenience caused to you as a result. Please reach out to our customer service team at info@spotlightoralcare.com who will be happy to assist you with any queries you may have.
Great product
Great product! Easy to use and leaves teeth looking white and feeling clean
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you so much Lisa for leaving us a lovely review. We are really happy to hear that you found the Diamond PAP Teeth Whitening Powder easy to use and that it has left your teeth looking white and feeling clean.
Réponse de Spotlight Oral Care UK
Thank you Tracey for leaving us a review. We are happy to hear that you found the service good and are grateful for your custom.
Well impressed with the super fast…
Well impressed with the super fast delivery & the product up to now seems to be working and doing what it’s meant to do
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Sheila for your review - we are thrilled to hear that the product is working for you and that you were impressed with the quick delivery.
Excellent product and fast delivery…
Excellent product and fast delivery highly recommend
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Gary for taking the time to leave us a review. We are happy to hear that the delivery was fast and that you found the product excellent. Thank you for your custom.
Dimond powder for a diamond smile
I have been using the Spotlight Oral Care Diamond PAP powder and it’s a great addition to my morning routine. The powder itself looks so sparkly, which is a nice touch! It’s very straightforward to use, you just dip your toothpaste covered brush into the powder and brush like normal. I love that it dissolves perfectly with the toothpaste, there is no gritty feeling at all, just a smooth clean.
I have noticed it helps lift stubborn stains and leaves my teeth looking much brighter. Most importantly, it’s been very gentle on my gums and hasn’t caused any of the sensitivity I usually get with whitening treatments. If you dampen the toothpaste slightly before dipping, the powder sticks perfectly and there is no mess!
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Summer for taking the time to leave us a 5 star review. We are delighted to hear that our Teeth whitening Diamond PAP Powder has been a great addition to your morning routine. It is great to hear that you found the product to be gentle on your gums and not cause you any sensitivity. Thank you for your support.
First time trying whiettining powder…
First time trying whiettining powder and lm very impress with
.very recommended to anyone
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Teresa for taking the time to leave us a review. We are thrilled to hear that you are impressed with our Teeth Whitening PAP powder and are grateful that you would recommend to anyone. We really appreciate your custom and support.
Réponse de Spotlight Oral Care UK
We really appreciate you taking the time to leave us this lovely review Chris. We are delighted to hear that you liked our Teeth Whitening PAP powder and that you were happy with the service. We are grateful for your custom.
the product i bought does not work and…
the product i bought does not work and spilled everywhere.
20 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Sarah for taking the time to leave us a review and we are very sorry to hear that the product did not work for you and that it spilled everywhere. We have arranged for a new order to be shipped to you and we will have this delivered as soon as possible.
This product is amazing
This product is amazing, it really does work 😃 so many other products that I have tried and are a waste of money. This is really worth getting. Thank you for the sample to try first 😃
19 avril 2026
Réponse de Spotlight Oral Care UK
Thank you Sheena for leaving us this lovely review. We are thrilled to hear that you loved our Teeth Whitening PAP Powder just as much as we do.
Réponse de Spotlight Oral Care UK
We appreciate your lovely review Kerry! We thrilled to hear you are pleased with the service and product.
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