Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

What I like most is that the courier picks up a parcel from my house and the addressee gets it at his threshold. Everything is well organised.The staff is helpful and professional.

Noté 5 sur 5 étoiles

Ukay Express are a really top company. We have used them for many years now and all parcels have been safely delivered abroad. Affordable prices. Can speak to a real person in event of any quer... Voir plus

Noté 5 sur 5 étoiles

Sending a parcel is easy, trouble-free and without fuss. They even look after the Customs forms which we might find tricky if we are not regular senders. And parcels (to Russia - that's all I've use... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We are delighted by the service we receive from UkayExpress for our east Europe B2C shipments. It's an exceptional service. We have sent high volumes to their UK depot, on pallets, and every individua... Voir plus

À propos de l'entreprise

  1. Service de courrier et de livraison
  2. Société de transport international de marchandises
  3. Service logistique
  4. Service d'envoi

Écrit par l'entreprise

UkayExpress is a UK-based international parcel delivery service for individuals and small businesses. We provide worldwide parcel delivery solutions, helping customers send parcels from the United Kingdom and Europe to a wide range of international destinations. Our services include affordable and competitive delivery options to Russia, Ukraine, Kazakhstan and other CIS and neighbouring countries, as well as parcel delivery to the USA, Canada and many European destinations. Depending on the destination and selected delivery service, tracked delivery options may be available, and customers receive clear guidance throughout the shipping process. UkayExpress aims to make international parcel delivery straightforward and transparent. Customers can calculate shipping costs online, choose the destination country, select a delivery service and book their shipment. We provide practical support with customs clearance guidance, documentation preparation and common shipping questions such as packaging requirements, value declarations and restrictions. This is especially helpful for complex destinations where shipping rules can be confusing. Our service is used for personal parcels, gifts, family shipments and business deliveries. We focus on clear communication, responsive customer support and careful handling of parcels, helping customers ship internationally with confidence.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

511 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service, have been using fir many years! Excellent customer service, providing support snd help if needed. Great prices, fast delivery, reliable tracking throughout all the way to tge point of destination.
Thank you! You are the best ever!

14 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional service from start to…

Exceptional service from start to finish!
I’ve used Ukayexpress several times now, and every single time they’ve proven to be fast, reliable, and professional. From the moment I booked the pickup, everything went smoothly — the courier arrived on time, I received regular tracking updates, and the parcel was delivered even faster than I expected.

What I appreciate most is the transparency: no hidden fees, clear communication, and helpful customer support that actually responds. My items always arrive securely packed and in perfect condition.

In a world where international shipping can be stressful and unpredictable, Ukayexpress really stands out as a company you can trust. I’ll definitely continue using their services and recommending them to friends and family. Great job!

5 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely impressed with the fast and…

Absolutely impressed with the fast and reliable service!
My parcel was picked up and delivered right on time with no issues at all. Everything arrived in perfect condition, and the tracking updates kept me informed every step of the way. It’s clear Ukayexpress takes their job seriously — highly recommended if you want peace of mind when shipping internationally!

19 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

It is very unreliable company

It is very unreliable company. They constantly cheat with the weight of the parcel and take extra payment when the parcel has already been sent. They offer services that they cannot provide qualitatively. My last parcel was not delivered at all, but they took more than £300 from me for supposedly delivery and return, some goods were damaged and some were stolen. Their insurance does not work. Before you start cooperating with them, think carefully whether you are ready to part with your money irrevocably.

25 février 2025
Avis spontané
Logo de UkayExpress

Réponse : UkayExpress

Dear Kate,

Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience, but we would like to clarify a few important points.

According to our records and your earlier posts, your parcel contained prohibited items that were not declared. As per international postal and customs regulations, undeclared restricted goods—such as alcohol—cannot be processed or delivered. This led to the parcel being returned to the sender.

Our team facilitated the return of the parcel to you, which involved additional logistics and handling costs. We always advise our customers to carefully review and comply with both sanctioned goods lists and prohibited items regulations, and to fully declare all contents before shipping. This helps avoid customs issues and delays.

As for the condition of the parcel, based on the images you shared, the only visible damage was to a single pack of sweets. We have no indication that other items were missing or stolen, and no formal damage claim was submitted through our insurance process.

While we regret your disappointment, we must respectfully state that your review does not reflect the full context of the situation. We take our responsibilities seriously, but we cannot be held liable for undeclared or restricted goods that violate postal and customs laws.

We remain committed to improving our service and helping customers navigate international shipping successfully.

Best regards,
Ukayexpress Support Team

Noté 1 sur 5 étoiles

My experience feels like fraud

My experience feels like outright fraud.

I ordered a shipment, but for a long time, they couldn’t confirm when the courier would arrive. They suggested waiting from early morning until late evening. I eventually canceled the order, but the next day, the courier still found me.

Even though the package didn’t have sufficient information due to the cancellation, the courier convinced me that the correct address would be indicated and the package would be sent.
However, when I checked the tracking number, I found out that the package was never delivered to the recipient, with the status stating they "could not be reached."
This was a complete lie, as the recipient was expecting the package.

In the end, it turned out that the package was sent to an unknown address, as confirmed by a company agent. The next step? The package was supposedly sent back to me.

Yesterday, I asked when I should expect its return, and the company informed me that it would take up to six months. No one even apologized, as if this was just standard practice.

I have serious doubts that anything was ever actually shipped. Don’t believe the positive reviews—or try it yourself. Expect to lose your money, time, and nerves, and in return, wait six months.

"Thank you for your patience. Once the parcel returns to our international processing hub, we will contact you with further updates. Please note that the return process may take up to 6 months.
If you have any questions in the meantime, feel free to reach out."

4 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Service!

Have sent 5 or so parcels using Ukay Express and always been handled in a timely manner. Always happy to answer my queries. Great Service

3 janvier 2025
Noté 1 sur 5 étoiles

Почему у вас такой конченый сайт

Почему у вас такой конченый сайт? Как хоть с кем то связаться? Пишет посылка прибыла... Куда? На какую службу доставки? Что вообще значит прибыла? Вы странные? Шарага или контора, выбирайте что больше нравится... Даже я вам дал выбор, а вы мне нет! Сервис невозможно оценить, так как его вообще нет. Спасибо.

10 janvier 2025
Avis spontané
Logo de UkayExpress

Réponse : UkayExpress

Доброе утро,

К сожалению, в нашей системе мы не нашли клиента Olena Babenko. Поэтому считаем, что данный отзыв не связан с нашей компанией и является некорректным. На нашем сайте указаны все доступные каналы связи: вы можете связаться с нами по электронной почте, через WhatsApp, Telegram, Facebook, Instagram, или позвонить по телефону, указанному в разделе «Контакты». Если вы все же отправляли посылку через нас, пожалуйста, свяжитесь с нами и предоставьте трек-номер.

Noté 5 sur 5 étoiles

It's the end of another year.

It's the end of another year.
23 parcels have been collected and delivered.
One was a little later than expected.
All arrived safely.
I had a couple of questions, they were answered by the exceptionally good customer service team.
What more can you ask for?
I still say 6 ⭐⭐⭐⭐⭐⭐.

20 décembre 2024
Avis spontané

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