Very impressive supplier, Fiona reacted immediately to a problem and solved it straightaway Cannot ask for any more! Will use them again in future as I have full confidence in them
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Lisez les avis des autres
Received an ordered item which arrived when stated. Unfortunately one of the items was brocken. I sent an email off with a picture and received a response within 5 mins. I was offered a replacement or... Voir plus
The item I bought was damaged on receipt. I contacted the company by email and they happily replaced the item free of charge which arrived within a couple of days. Excellent service, a big thanks to... Voir plus
Ordered log edging in different sizes for our borders. Arrived so quickly. Such brilliant quality and we’re sure will last for many years. Excellent price. Was exactly what we were looking for. We are... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
UK Garden Supplies - Large online Garden Centre
Coordonnées de contact
Royaume-Uni
- ukgardensupplies.co.uk
4,8
Excellent
347 avis
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Missing garden arch fixings.
My wife ordered a garden arch back in early July which appears to be quite sturdy. Delivery was prompt but there was an initial problem with some missing fittings i.e. bolts and washers. It did take a little while for this to be resolved but we now have them and our arch is now in situ awaiting its roses and looking good.
7 août 2023
Avis spontané
Réponse de Ukgardensupplies
Our sincere apologies, we are sorry to hear that you have not received the replacement parts that were required. Thank you for taking our call earlier and as discussed the parts will be delivered to you this week to resolve the issue that you have had. We value your custom as this is most important to us. Kind regards.
Above and beyond!
If there was more stars to give this company, they would get them. I had a problem with a garden arch, sent them details and photos, and it was sorted out in a matter of days.
Excellent service, would use them again.
20 juillet 2023
Avis spontané
Excellent service
Excellent service , never returned a product so easily and replacement immediately sent. Return only necessary because I mis- ordered. Definitely use the company again
3 juillet 2023
Avis spontané
Fabulous UK Garden Supplies
Excellent service from start to finish. Kept informed all the way. Quick delivery.
Fabulous well made product. Ordered two Large Black Ash Heavy Duty wooden troughs, loved them so much I ordered another. These were used to create a driveway border. Thank you Fiona and Team.
9 juin 2023
Avis spontané
Highly Recommend UK Garden Supplies
Excellent customer service, speedy delivery, my order arrived well packaged as described. The quality of the fencing I ordered was great and would have no hesitation to recommend UK Garden Supplies to family and friends.
3 mai 2023
Avis spontané
Great customer service
Due to a change in our plans we had to return the product. Thankfully the process for doing so was incredibly smooth and the communication was first class.
Overall fantastic customer service
4 mai 2023
Avis spontané
Goods not delivered but full refund offered…
Goods were never delivered but this was due to the awful service from APC (courier company). The items were in fact dispatched in good time to APC. Fiona at UK Garden Supplies contacted me and has offered a full refund so a pretty good service from the vendor in that respect. Hope they review which courier company they deal with going forward.
1 mai 2023
Avis spontané
Réponse de Ukgardensupplies
Apologies for your experience, the couriers received the goods from us promptly but the couriers failed to deliver even after notifications to you that they were delivering. A full refund has been processed as requested.
Superb service
Superb service. Quick delivery, following a slight hiccup the company could not have been anymore helpful. They organised a replacement immediately. And sorted everything. Uk based customer service phone line, talking to a real person it's the best sort of customer service. The quality of their product is amazing. Proper good quality wooden planter. Superb.
8 mars 2023
Avis spontané
Ordered a large wooden planter delivery…
Ordered a large wooden planter delivery was within 48hrs,unfortunately when the planter was unpacked found a split in one of the panels,I contacted UK Garden Supplies they responded within 15 minutes and the problem was sorted in record time ,I will definitely use UK Garden supplies again and highly recommend them
10 février 2023
Avis spontané
happy customer
Initial telephone call replied to immediately, my order then put in. Dispatched the same day and received a few days later. Very pleased with the service as this was the only business I could get to deliver to Northern Ireland. Would thoroughly recommend UK Garden supplies.
8 février 2023
Avis spontané
Placed an order for 3 very tall…
Placed an order for 3 very tall Obelisks and a rose arch, quick swift delivery, excellent products packages and the delivery company followed instructions as I wasn't there and they left where I asked , excellent service thank you Nicki t 👍
2 février 2023
Avis spontané
Excellent customer service My initial…
Excellent customer service My initial order was out of stock. I was contacted the next morning and informed. I was offered a refund and when I asked if there was an alternative in stock, the lady kindly confirmed what was in stock. I made a selection explaining it was a gift and if it could be dispatched ASAP, the order arrived the next day. Excellent communication and customer service. Thank you very much.
22 novembre 2022
Avis spontané
Excellent service and quality of product. and quality of…
I ordered 2 x Blacksmith Hanging Wall Trough 90cm (36") on Sunday and received the order well within the specified 48 hours. Excellent quality product!
11 octobre 2022
Avis spontané
Great Company
This Company is a delight to order from The Order,Customer Services and Delivery were excellent.
My second order from this company and will most certainly order again in the future.
Thank you To all your team.
26 septembre 2022
Avis spontané
Excellent traditional pot dollies
Excellent traditional pot dollies. Sturdy, well made and carries and moves very heavy tubs easily. Shipping costs very reasonable.
22 août 2022
Avis spontané
Great customer Service
Great customer Service, fast delivery and resolve any issues promptly.
15 juillet 2022
Avis spontané
Please please avoid doing business with…
Please please avoid doing business with this company. I ordered first time to them and I really regret it now. They would not answer your call even after you leave your name and number to them.
8 juillet 2022
Avis spontané
Réponse de Ukgardensupplies
Our apologies for the delay in supplying your invoice. We hope that you are now in safe receipt of this. We are pleased that you are happy with the order that you received within three days of ordering. Thank you again for your custom.
First Class Service
6 juillet 2022
Avis spontané
Ordered a Gothic arch on Sunday and it…
Ordered a Gothic arch on Sunday and it was delivered on Tuesday - amazing!! This was a gift for my son and his partner and they were over the moon. They collected it from me on Sunday and sent me a photo of it complete later that day. Brilliant service from this company.
27 juin 2022
Avis spontané
Excellent service the company could not…Dorchester Arch
Excellent service the company could not have been more helpful, 5 Star in every respect!
11 juin 2022
Avis spontané
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