NOW CLOSED Avis 

Excellent from order to receiving my items, very fast postage and outstanding customer service. My order was sent in two parts due to requiring identification for one of the items, and I was a tad worried that a mistake might have been made which wasn't the case. I emailed Justin and he let me know what was happening and arrived within the next couple of hours due to it being a different courier. I genuinely cannot praise this company highly enough, not only for their pricing and speed of delivery... but also due to their top notch customer service. Brilliant company that I will be using again for sure. Thanks once again Justin.

I've ordered a couple of times from this company and have had no problems whatsoever. Super fast tracked delivery
great communication would recommend to anyone.
Thanks, kind regards Tom 👍

Good service prompt delivery

This guy is disrespectful, rude and will throw his dummy out if he receives a bad rating and immediately start with the insults. A real wannabe. Look at the way he treats the disabled person who gave onw star. Rest assured, he folds if called out.
Here's the full email exchange:

"Date: 27/01/2023 03:38 (GMT+00:00)

Subject: Order
Hi,
I'd like to cancel the order I placed last night. Order number is Order #11555.
I want more time to think about it first. 
I look forward to hearing from you, 
Kind regards, 
Andrew Riley 

Date: 27/01/2023 08:27 (GMT+00:00)

Subject: RE: Order
Hi
I'll ask the warehouse to cancel as long as its not picked up already by the couriers... they start first thing. 
Regards Justin
Director

To: UK PREPPING SHOP
27 Jan at 11:17
Hi,
I hope you have been successful, especially given that a person's statutory rights allows a 14 day period to cancel any order for whatever reason.
Regards 
Andrew

To
adjruk
27 Jan at 12:56
Hi
Yes did you not receive the cancel email this morning?
Regards Justin
Director

To UK PREPPING SHOP

27 Jan at 14:54
Hi,
I received an email from you saying, "I'll ask the warehouse to cancel as long as its not picked up already by the couriers... they start first thing."
This does not confirm anything other than you will ask, which you sent at 8.30 approx this morning. So I replied 3 hours later to ask if you had been successful in cancelling it before your "couriers" picked it up.
So, did you cancel it in time?
Regards, 
Andrew
ToUK PREPPING SHOP

I then rang to be told he had emailed to say he'd cancelled and to check my spam folder (this seems to be his regular shtick, see other reviews) and as if anyone doesnt do that automatically these days. He then stated again that the order had been cancelled. However:

31 Jan at 16:03
Hello Justin,
I spoke to you on Friday 27th January regarding the cancellation of order 11555.
You assured me that the order was cancelled. However, £129.85 has debited from my bank account to your company.
Kindly acknowledge receipt of this email and confirm that you have refunded the money and when I can expect to receive it back into my account.
Sincerely,
Andrew

31 Jan at 16:13
Hi
It was cancelled on Friday but somehow the refund button was not pressed... now done, sorry for delay.
Regards Justin
Director"

The money finally arrived on 2nd Feb. As he'd been a condescending, stroppy brat, i decided to leave obe star on "Trusted Shops" but withour ant comment. At this point he really threw a strop, like a kid with absolutely no idea of customer relations, which essentially he lacks and I received the following email. (Note the mixing of mixing of caps, quite hysterical):

"ukpreppingshop.co.uk
Hi
Thanks for the NEGATIVE review, most stores make you wait 14 days to process a refund, we always do instantly on this OCCASSION THE CANCEL WAS DONE BUT THE REFUND WAS MISSED, SO YOU LEAVE NEGATIVE review??? still got it within few days!!!
DOnt darken our door again thanks.
To ukpreppingshop.co.uk
6 Feb at 10:28
Great,
I was going to write how condescending you are, how you take the mick out of people with such beauties as, "I sent you an email, have you checked your spam folder?" as if anyone doesn't do that as par for the course these days. Or, "It was cancelled on Friday but somehow the refund button was not pressed." 
But thanks to your hissy fit below, I merely had to copy and paste it to the review and let people see you for what you are.
As for, "DOnt (sic) darken our door again thanks". You live in a fantasy mate.

RE: Message from ukpreppingshop.co.uk

Oh hissy fit saying check spam...goodbye keyboard warrior

Regards Justin Jones

ToJustin Jones
6 Feb at 11:10

You're the keyboard warrior mate, throwing a strop because you got one star. Pathetic 😄

: Message from ukpreppingshop.co.uk
😊
Regards Justin Jones

ToJustin Jones

6 Feb at 11:32

Quick, your mascara is running 😊

Message from ukpreppingshop.co.uk

😆😆

Regards Justin
Director
Everything for Preparing & Surviving.

To: UK PREPPING SHOP

6 Feb at 12:00

You're laughing because you know it's true. 🙂

Message from ukpreppingshop.co.uk

You should market yourself as a cure for insomnia.....Zzzzzzzz
Regards Justin Jones

ToJustin Jones

6 Feb at 13:53

Come and pay me a visit. We'll discuss it.

Message from ukpreppingshop.co.uk

Zzzzzzzzzzzzzzzzzzz

 Regards Justin Jones

ToJustin Jones
6 Feb at 14:16

I thought so."

And that was the end of that. I'd had another bad experience with him when the elastic of sling shot I bought snapped almost immediatley. I had to make several calls before finally receiving a replacement.
No one ia here to take your crap. Like I said, come and see me sugarlips.

EXCELLENT SHOP EXCELLENT QUALITY ITEMS EXCELLENT PRICE EXCELLENT FAST DELIVERY IVE NOW PURCHASED 3 MASKS AND 3 FILTERS IN 2 SEPARATE ORDERS AND I AM VERY VERY HAPPY WITH ALL ITEMS AS I SAID EXCELLENT QUALITY AND DELIVERY AND PRICE SO THANKYOU UK PREPPING WILL BE BUYING MORE ITEMS

Customer service is second to none. My item was delivered promptly. Will certainly shop here again.

Good service and they answer emails straight away. Crossbow is excellent, i have the 80lb pistol crossbow and it goes through a 2cm thick paperback book.. treat with respect

Great customer service and fast delivery. I had a minor issue with my order but that was revolved.

All my emails were answered promptly even though they were a man down at the time.

I highly recommend this company and would like to specifically thank Justin the director of sales for his great customer service.

I ordered an Adder crossbow. Was advised that they wanted Id, so waited for them to contact me with a secure email address to do so.
A week passes and I get an email saying my order has been cancelled and a refund applied. They said they sent several emails...hmmm who to, as I never received them, even after checking my spam folder!
Got in touch with them to explain, and never got a reply. Used another online shop who emailed for id and the item was delivered within three days.
This company needs to get a grip on their Comms, as they are totally useless

Great buying experience, good value, contacted by one of directors thanking me for using the site. Package arrived on time. Will definitely be returning. Highly recommended.

Have ordered twice now, they’re reliable and the efficiency of the process is like no other..

Placed order in the morning on Thursday and received parcel the following day, how often does that happen now days…

The age verification process was quick and easy, customer service kept me up to date every step of the way.

Will definitely be back…

100% recommend!!!!

This is a very good, trustworthy and efficient company. Have purchased from them several times now and I recommend.

Hi, I have tried calling and emailing but have not heard back. I have sent messages on your facebook page as well as on the wall. still with no reply! I placed an order on Sept 26th and the website says it's been sent but I haven't received the parcel yet or had any updates on its whereabouts. Could you please update me. ???? Thank you Sorry to have to write it here but nobody is getting back to me and its getting frustrating!
Update 07/10/22 Received today with thanks.
Update 09/10/22 Thank you for the reply..finally! I'm not going to remove the one-star! It even states that you didn't send it to me until the 7th after I had complained. I did not receive an email/call/text/or any other correspondence from you until now. Terrible customer service. Terrible attitude. Will not be ordering from this site again!
Update. I leave alot of great reviews if deserving, sadly this is my first ever bad review 👎

Good quality crossbow that was £30 cheaper than other sites, will order from this company again 👍

Great contact with prep , good price quick results

Very good crossbow, but of a hassle using the shop app to track it, however came within a week so overall very good :) very polite service.

Good shopping experience, Easy to navigate website, clear and concise. Fair choice of products and good on prices. Parcel was delivered fast, arrived safe and sound. Very happy with the items, my favorite being the seven seas 72hr biscuits.

I ordered many items & all were delivered quickly & well packaged . I was kept informed on delivery . I would definitely use this site again

Very good company, great array of stuff, very quick delivery. I am a repeat customer and I will continue to use them.

Quick delivery. Items delivered in perfect condition, well packaged.
Easy to use website and check out.
Good price for huge tins of food that will last until 2047! Great for long term prepping.
Will be buying more shortly.