NOW CLOSED Avis 

Great. What I wanted, when I wanted it.

I’ve been ordering from uk prepping shop for a while.
They are the most competitive in the market are there products tasty too.
Definitely recommended.

Impressed by the speed my items delivered and the tracking was accurate and helpful. Items all seem in good order and packed well. Good job, will be using again very soon.

The items I ordered were delivered very quickly, with tracking, and communication with UK Prepping Shop was top notch. All items were as described and I will be shopping here again.

Terrible experience. No tracking, despite saying "download the app to track", no info whatsoever not even the delivery day. So inevitably missed it and spent a day trying to track down the package and get it picked up. Still no response from these people, week later. Zero customer service! A total shambles, I'll not shop there again.

The product that i ordered was as stated and of excellent quality, BUT have since sent 2 emails too their customer service. Just rwf the product that I ordered but have never received a reply . So this has let them down greatly especially as I intended to order more stuff.

I placed my first two orders with UK Prepping Shop a few days ago. Based on their positive reviews I put my trust in them with just over £4k in orders and they delivered in spades!

The freeze dried tins/kit came in to stock within a few days [as promised] and were immediately shipped. All 99 cans arrived in perfect order, inventory 100% correct and very carefully packaged. My crossbow also arrived within 48hrs. Love it!

I have absolutely no complaints or suggestions on how to improve the service I received. As a side note, Justin was prompt to help and offered advice on three separate occasions.

I’ve found myself a new and improved store for my prepping supplies and I couldn’t be happier! I’d highly recommend you buy from the UK Prepping Shop! You won’t be disappointed 👍

Really pleased with the customer service and the speed of delivery from UK Prepping Shop. So pleased I've just placed my next order. Thanks for a great online shopping experience 👍👍

Terrible service. Awful company. Rude and dismissive staff/owners

I placed an order and received zero information about my order, no delivery date or time and zero updates. Which is pretty pathetic in 2022.
- Checked where my order was and was told I had to go collect it from parcelforce because I had “refused the delivery” - this was a 100% lie.

I am a disabled customer and am always home. I have not ‘refused’ any deliveries.

This company refused to help resolve this.
They began being very dismissive, rude, obnoxious and refused to do anything to help in anyway.

I told them I was disabled and that I cannot collect anything and they basically told me it wasn’t their problem.
Even if I wasn’t disabled it is their responsibility to ensure deliveries get to their paying customers.. ‘U.K. prepping shop’ do not care about their customers.

Obviously this is unacceptable and against basic consumer rights.
So I on this basis decided to cancel my order (that I still have never received) and requested a refund.
They quickly told me that I wouldn’t get a refund until I returned the order … which I haven’t got and have never seen or held.
I obviously explained to them that if I don’t have something and have never received it how can I return it?
The items are the companies responsibility until they are delivered.

- So, now they are just straight refusing to get their own items returned to them so they can refund me.
They are trying to hold me to ransom and say I have to go and get the items so that I can then send them back …. Which is obviously stupid.

Uk prepping shop are purposefully trying to make a disabled customer (me) that hasn’t received the order they made, go and collect an order that has now been cancelled so I can send it back to get a refund, when all they need to do (and legally have a responsibility to do) is contact the delivery company they contracted to send me the items to have the now ‘cancelled’ order returned to them.

Very disappointed and quite shocked at the behaviour of this company.
Very childish, unprofessional and foolish.

—- following your reply ——-

Thank you for presenting the email thread that you legally have no right to do under data protection law. Your really not very clever are you?

All it does is prove what I said as fact and I notice you decided to leave some emails out to suit your narrative here, so well done .

If you feel abused by a disabled customer that you have been rude and obnoxious to by breaking consumer law and my consumer rights then maybe you should reconsider the profession your incapable of doing.?
- Just a thought …
and now your trying to claim I have some mental problems because of how I was treated by you. This proves your disgusting attitude towards your customers and your ignorance.
My disability is physical and I would suggest that only person with mental issues here is very obviously yourself .. you don’t care about customers or your business clearly.

You have broken consumer law and now privacy law … congratulations

—- addition ——

I have contacted parcel force myself .. because you refused to and are incapable of doing your job or treating people with any kind of respect.

Your reply is perfect to show your customers how little you care for them and how you will do anything in your power to create a problem rather than fix the issue you have a responsibility to do.

Your items are being sent back to you as we speak, I did not have to ‘go and collect’ anything.
You’ve lost a £400 sale today because of your argumentative attitude and obnoxious behaviour.

🙂

—-update—-

As everyone can see my emails are me replying to your obnoxious emails by explaining your job to you because you don’t know how to do it and are refusing to do it.
Even after repeating myself many times you still refused to do your job and you have now created this situation that will effect your company.

As I stated - I am not returning anything .. I did YOUR job and have got parcel force to return YOUR items because you are incapable of doing your job and you would rather create this situation and ruin your own business instead of doing the smallest thing like make a phone call that is your responsibility to make than treat people with dignity and respect.

You self projecting and trying to claim I am the one in the wrong here is hilarious and shows your ignorance level to be amazingly high. You’ve proven that you are argumentative and obnoxious and unwilling to do your job and serve your customers.

I look forward to my refund that your holding to ransom until you have your items back.

————

U.K. prepping shop received their items back last Friday and I still don’t have my refund.

“When we get our products back we will refund you” - that was a lie !!!

I will be contacting the consumer ombudsman and trading standards over this.

The reason why i am taking time to leave this review is because their customer service is excellent and for those who are new to prepping and need advice, this company will try and help you the best they can.

Also their prices are not inflated like some other stores, so that's 2 reasons to buy from them.

An amazing customer experience with very timely and clear interaction; with a good value to money!
Will defiantly shop again

Quick and efficient service. Good selection of emergency foods. I purchased a selection of their food ration biscuits.

Speedy delivery and fresh production dates on perishable items.

Bought several items from UK Prepping Shop - highly recommend.
Reliable delivery and excellent customer service.

Very happy with my order. High quality products well packaged and super fast delivery, what's more to want? Will definitely be buying from UK Prepping Shop again.

Reliable and friendly service with lots of supply updates. Food arrived as advertised, speedy and well packaged. Would recommend this prepping shop to anyone looking to prepare for the upcoming shortages. Do it now!

Fantastic customer service and support all round, quality products and swift delivery.

Fast delivery, everything was very well packaged and exactly as described. Communication of delivery was good too.

Fantastic transaction!!
Prompt, and friendly emails.
Items were out of stock everywhere else, so I decided to give UK Prepping Shop a go, I'm so pleased I did!!
Highly recommend!!
Dave