I was initially put through to someone who was very difficult to hear and no matter how many times I said that I was struggling to hear them didn’t make any effort to improve the sound quality on thei... Voir plus
L'entreprise a répondu
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Reasonable priced radiator. We had the brushed brass colour option. Scratches very easily poor paint quality. The reason for four stars Firstly the speed of the delivery And secondly ok it scrat... Voir plus
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Excellent range of quality products at competitive prices. Fulfilling the order was very quick. Delivery is equally rapid and comms on the process was efficient and timely. This was everything you w... Voir plus
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I had an issue with one of the wall brackets when I was fitting my towel rail, I emailed customer service and Louie has had a replacement sent without hesitation. Absolutely first class customer servi... Voir plus
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À propos de l'entreprise
À propos de UKRadiators.com
Écrit par l'entreprise
At UKRadiators.com, we’re looking to heat things up. Not in a 50 Shades of Gray way. More in a cosy-night-in-with-the-cats kind of way. To cut to the chase—we’re just here to make sure everyone in the UK has a properly heated home.
That’s why we started UK Radiators - to give you valuable information, and put an end to choosing between quality and affordability.
So, while other companies are busy cutting corners, we’re here to give it to you straight. Honest advice, high-quality designs, and lasting warmth.
Why? Because we’re the greatest.
✔️ Up to 25-year guarantee
✔️ Enormous range of radiators and accessories
✔️ All heat outputs independently tested by us to confirm efficiency
✔️ Genuine, helpful advice from our customer service team
Coordonnées de contact
Unit C, Caxton Court Newcomen Way, Severalls Industrial Park, CO4 9TG, Colchester, Royaume-Uni
- 0333 006 8227
- sales@ukradiators.com
- ukradiators.com
Free UK delivery
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve bought rads elsewhere and paid the…
I’ve bought rads elsewhere and paid the price. These guys are very well stocked with quality products at very reasonable prices.
Quick turnaround time for shipping and all items correct.
16 juin 2026
Réponse de UKRadiators.com
We're delighted to hear that you found our product selection to be well-stocked with quality items at reasonable prices. It's also great to know that our shipping turnaround time and order accuracy met your expectations. Thank you for your wonderful feedback!
UKRadiators.com
I believe it was James who I dealt with…
I believe it was James who I dealt with and he was friendly, knowledgeable and concluded the sale efficiently.
4 septembre 2026
Réponse de UKRadiators.com
We're delighted to hear that our team member was friendly and knowledgeable, and that your sale was concluded efficiently. Thank you for your kind words!
UKRadiators.com
Just perfect thanks well plessed
1 septembre 2026
Réponse de UKRadiators.com
We're so happy to hear you had a perfect experience and are well pleased! Thank you for your wonderful feedback.
UKRadiators.com
Réponse de UKRadiators.com
We are so delighted to hear that you found our service to be good, personal, and effective. Thank you for your wonderful feedback!
UKRadiators.com
Was second time that I purchased from…
Was second time that I purchased from this company and both times I have not had any problems whatsoever
18 août 2026
Réponse de UKRadiators.com
We're so happy to hear you've had consistently positive experiences with us! Thank you for your continued support.
UKRadiators.com
Réponse de UKRadiators.com
We're delighted to hear that you found the price good, the delivery quick and speedy, and that your order arrived in perfect condition. We appreciate your positive feedback!
UKRadiators.com
Réponse de UKRadiators.com
We're happy to hear that our quick service met your expectations. We appreciate your positive feedback!
UKRadiators.com
I could not have wished for a better experince
I could not have wished for a better purchase. From the online part to receiving the product everything was first class.
17 août 2026
Réponse de UKRadiators.com
We are absolutely delighted to hear that your entire experience, from browsing online to receiving your product, was first-class. Thank you for sharing such wonderful feedback!
UKRadiators.com
Great Customer service
UK radiators customer service resolved an issue where the incorrect towel rail size was delivered. They responded quickly, politely and with excellent professionalism. My problem was solved, and I now have the correct part.
1 septembre 2026
Réponse de UKRadiators.com
We are delighted to hear that our customer service team was able to quickly and professionally resolve the issue with the incorrect towel rail size. We appreciate you sharing your positive experience with us.
UKRadiators.com
First time , last time
Yet another tale of crappy customer service this is the first time and the last using UK Radiators, I Spent nearly £500 last Friday.
Since then I have received plenty of 'upselling' emails but very little of relevance to me.
Yesterday ( Monday) i received an email to say ' my order is on its way' but nothing specific. So I had to call and then waited 20 minutes to get through to someone who told me the email simply referred to the fact the product had left their warehouse and was with the courier. I would have to be patient said James and wait for further communication from the courier in order to know when i can expect delivery.
This morning (Tuesday) nothing from the courier so i telephoned UK Radiators again (9.30) and yes another 20 minute wait. The person who answered was illegible on the phone and for that reason I asked politely if perhaps i could be put through to someone else, but they put the phone down on me mid sentence.
So i called again - big wait - and took the option to leave a message and have them call me back. Close of day no phone call.
With patience now very much wearing thin and a plumber wanting to know when i had the product for him to install, I tried calling again at 4pm.
25 minute wait on the phone listening to music and how fantastic UK Radiators is, eventually someone answered but again she didn't quite seem with it, her voice seemed slow and slurred. Difficult to describe her without appearing to be rude but needless to say that call went nowhere.
I just want to know when I can expect delivery but its impossible to communicate directly with UK Radiators and i have heard nothing from their contracted courier who i presume has had my delivery for at least 24 hours without communicating with me.
Summary is I ordered on Friday and by close of Tuesday I have no idea when i can expect delivery; i mean notwithstanding the plumber needing to know I also have to arrange my day to be in to accept delivery.
And close of day no call back from UK Radiators either
Sorry UK Radiators, why do we do customer service so badly in this country - I certainly wont be spending with you guys again
PS - Ohh brilliant, just as i am completing this review at 4.45 pm on Tuesday another product sell email from UK Radiators.
Sorry don't think so !!
UPDATE TO THE REPLY FROM UKR - WEDNESDAY
James - Reference your email below timed at 9.55am Wednesday.
In your email you say you spoke with the courier this morning and they confirmed delivery for tomorrow which is Thursday.
Yet that information flies in the face of the email I received late last night from a courier DX Delivery (what a firm )suggesting delivery will be today.
Can we please just agree that UK Radiators hasn’t got a clue what’s going on with their business.
Either way, due to the inability to reach you by phone and the obvious uncertainty over delivery I have now missed my slot for installation. Now I will be storing the new radiators for 2 weeks if indeed they actually turn up.
WEDNESDAY EVENING UPDATE -
Courier didn't arrive this afternoon and courier never wrote to say they weren't coming either.
Still no clue as to when i can expect the products i ordered last Friday - James @ UK Radiators get a grip and do something positive !!
THURSDAY EVENING-
Stop now James, i think you are only embarrassing yourself even more trying to justify what was terrible customer service for all to see.
Ordered on the Friday afternoon and delivered 4 days later almost to the hour. But not withstanding that UK Radiators were more interested in bombarding me with 'upselling emails' rather than clear communication regards delivery.
All that matters here is the communication, or lack of it that i received - your courier wrote to me confirming delivery on the Wednesday but never confirmed a cancellation of that so of course my day was ruined as a consequence and i had to change plans to be around for the next day.
All immaterial now as i clearly know bad service when i see it and i wont be using your services again
8 septembre 2026
Avis spontané
Réponse de UKRadiators.com
Hello Simon,
We’re genuinely sorry to read this and understand your frustration.
We have contacted you directly to apologise and provide an update on your delivery. We have also spoken with the courier this morning, who has confirmed that your order is due for delivery tomorrow. They have confirmed that updates of this have been sent to you, and that you should also receive a two-hour delivery slot, directly from the courier, this evening.
To clarify on your points raised, your order was placed on Friday afternoon, after our 2pm cut-off for same day dispatch. You selected free standard delivery at checkout on a lead time of approx 2-3 working days.
On Monday, you called and we advised delivery to be approx 2-3 days, Wednesday or Thursday, however as this was being picked up by the courier that day, we could not say for definite. This would be confirmed by the courier in due course.
You have since advised that the courier contacted you to let you know the delivery was initially due to take place on Wednesday.
We received this review Wednesday morning at which point we contacted the courier for an update, they informed us that the delivery had been delayed by one day and would take place on Thursday. We contacted you Wednesday morning at 9.55am to advise of this which you have confirmed receiving.
This morning (Thursday) we contacted the courier first thing and contacted you at 9.07am to confirm the delivery due to take place and a two hour time slot of their eta. The delivery then took place during this time.
We’re very sorry that your first experience with UKRadiators.com has left you feeling this way, however the delivery has been made within 3 days from dispatch and we communicated this with you to keep you updated, on top of communication sent by the courier.
Kind regards,
UKRadiators.com
Great product. Competitive price. Fast delivery.
Great product. Competitive price. Fast, reliable delivery.
27 août 2026
Réponse de UKRadiators.com
We're so happy to hear that you found our product great, our prices competitive, and our delivery fast and reliable! We truly appreciate your positive feedback.
UKRadiators.com
Excellent customer service
1 septembre 2026
Réponse de UKRadiators.com
Thank you for your kind review! We’re delighted to hear you were happy with the customer service you received. We really appreciate you taking the time to share your feedback.
Réponse de UKRadiators.com
Hello Anthony,
Thanks so much for the fantastic 5-star review! We’re delighted to hear you’re happy with the service, the quality of your radiators, and that everything arrived right on time.
A great radiator, delivered when promised, and a customer happy enough to recommend us. We’ll call that a job well done! 😄
Thanks again for choosing UKRadiators.com!
Very helpful and sorted out my problem…
Very helpful and sorted out my problem quickly
4 septembre 2026
Réponse de UKRadiators.com
Hello,
Thanks so much for the 5-star review! We’re really pleased to hear our team was able to help and get your problem sorted quickly.
That’s exactly the kind of service we aim for. No fuss, no faff, just getting things sorted! 😄
Thanks again for choosing UKRadiators.com!
Great radiators
Great radiators. Very smart looking.
The delivery service was quick and punctual.
14 août 2026
Réponse de UKRadiators.com
Hello Jane,
Thanks so much for the brilliant 5-star review! We’re really pleased to hear you’re happy with the smart look of the radiators and that the delivery team got them to you quickly and right on time.
Smart radiators and punctual delivery... we’ll happily take that as a win! 😄
Thanks again for choosing UKRadiators.com!
Great rad
Great, quirky shape and good material to the radiator. Great price and fast delivery.
14 août 2026
Réponse de UKRadiators.com
Hello Paul,
Thanks so much for the fantastic 5-star review! We’re delighted you love the quirky shape and quality of the radiator, and even happier that the price and speedy delivery hit the mark too.
Great style, great price, fast delivery… sounds like we’re doing something right! 😄
Thanks again for choosing us!
Kind regards,
UKRadiators.com
Great service
13 août 2026
Réponse de UKRadiators.com
Thank you for your feedback, we're delighted to hear you found our service great :)
UKRadiators.com Team
A great company to deal with. Thank you!
I made a mistake with my order and James was very reassuring and patient with me. I have now made three separate orders with UK Radiators.com and I am delighted with the high standard of customer service, quality products and delivery. A great company to deal with. Thank you.
4 septembre 2026
Réponse de UKRadiators.com
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team was reassuring and patient, and that you're delighted with our customer service, product quality, and delivery. Thank you for your kind words.
UKRadiators.com
Fast delivery
Fast delivery, good quality and service
Delivered before I needed
Thank you, 5 stars 👍🍻
27 août 2026
Réponse de UKRadiators.com
We're so pleased to hear that your delivery was fast and arrived even before you expected it! It's wonderful to know you're happy with the quality and service. Thank you for your fantastic 5-star review!
UKRadiators.com
Unable to get an answer from them
Renovating a house and looking at installing many column radiators. Ordered one to try from UKRadiators that arrived promptly. Checked it and it appears to be all straight. The instructions say there are 4 brackets to fit, I have been supplied with 6. I have emailed them asking if I am supposed to fit 6 or 4. I've messaged several times on their online chat and I have been seeing a message for around 3 hours saying I am next in a queue and an agent will be with me shortly. Tried phoning but got put on hold. May have to try someone else for the rads in the rest of the house.
4 septembre 2026
Avis spontané
Réponse de UKRadiators.com
Hello Guy,
Thanks for taking the time to leave your review, and we’re really sorry we missed you on the live chat. We completely understand how frustrating it must have been to be waiting in the queue for so long.
Our phone lines have also been busier than usual, so apologies for the wait there too. If you do get through to the phone queue, you can usually press 2 to request a callback, and we’ll call you once you reach the top of the queue.
Regarding the brackets, we’d recommend using all 6 brackets supplied for this radiator. We’ve also contacted you directly to make sure everything is clear and to help with any questions you have.
We’re pleased to hear the radiator arrived promptly and we’d really appreciate the opportunity to get this sorted for you before you make a decision on the rest of the radiators for the house.
Kind regards,
UKRadiators.com
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