Ultralets Avis 

Sophie Ombler from Ultralets was so helpful when we used the tenant find service, she was very informative and thorough, keeping us up to date throughout the whole process, will definitely ask for Sophie again with our next tenant search.

My rental managed property was taken over by ultra let's who let me know by letter, the day before they took it over! Wasn't impressed. Anyway I recently left the property and applied for my deposit back through the tds. After receiving an email from tds I was unsure how to reply to it so rang ultralets for advice, Lydia had no idea so said she would pass it on and somebody would call me back. Nothing!!! So I replied to tds as I was given a time frame. I had ticked the wrong box and authorised the deposit to go to my landlord not myself. What I hadn't seen was a list of reasons ultralets had reported why they shouldn't send me my deposit back, which I only found out about when I rang ultralets to ask about my deposit. Not helpful, rude, stated they weren't the landlord, and I'd ticked the box to agree to it so there wasn't anything they could do. When I said I'd rung because I hadn't understood it but no one got back to me she said well I don't know what had happened you should have rung again. This isn't the first time someone was supposed to ring me back and hadn't. And I don't think replacing a light bulb and shower curtain should be considered taking my deposit, along with a long list of other general ware n tear like repainting a window sill. And one thing on that list is a damn right lie and I have proof. Don't think I'm leaving this I'm 65 years old and the state I left that house in compared to when I took it over was uncomparable.

Brilliant letting agents. The members of staff that I liaised with Jenny, Sasha & Charlie were friendly, professional & excellent communicators. Thank you!

Ultralets has demonstrated strong professionalism in handling rental properties. I have been in the renter market for more than 3 years, the level at which they respond to inquiries and complete deals is marvelous. I will strongly recommend dealing with them.

In case you have any challenges with Ultralet, please do ask of Sophie. Sophie is one of the staff members who is always ready to help. She will go extra miles to ensure you get the best services. May God bless Ultralet and show uncommon favour to Sophie wherever she goes.

How a company deals with issues when things go wrong is a much better guide to the service provided. My husband and me were Landlord client's for over 5 years and previously given Ultralets an excellent review. However, we feel since expanding this company, and providing their own maintenance service it isn’t what it was. I agree with another reviewer they charge for everything and communication can be testing! You can judge for yourself the service from our very recent experience.

Tenant raised an issue with shower on Fixflo (repair portal) 3rd August. Quotation from outside contractor obtained and agreed. Invoice raised by contractor August 20th, stating, for attending to property and carrying out work as per quote. This was paid out of our client account by Ultralets at the end of August. We believed this incident was completed. Early October Ultralets contacted us saying the work had now started, and the contractors had found more work was needed!

Consider this, Ultralets paid an invoice from our client account without checking with the tenant, who is now telling us he and his partner feel messed about, or with the contractor they engaged on our behalf. Ultralets applied a managing fee too for this ‘service’.

We can identify at least 5 accounting errors from Nov 2023-Oct 2024, one involving a data breach, all came with apologies. One of their errors came with this apology…… ‘i apologies!’ [Sic] I kid you not!

To be fair we have complained to Ultralets and are pursuing their complaints procedure, currently Ultralets initial view is they have issued a ‘sincere apology’ and that is sufficient.

You can make your own mind up whether you would be content with an apology, even a sincere one.

Really good while renting but when we left the landlord told numerous lies about the condition of the property and we lost the total deposit we spent two days cleaning the property. It seems an ongoing scam

Well had Opoitment 2pm and they call me 11am just to double ask if im coming and they agenct will wait for me. So i came at right time ring bell and door opens. There is woman she saying that there is miss understanding. That she let them know that she is moving out but next year. Not this one. The application is still on rightto move. Anyways i call them. They throw phone 5 times no excuses or anything just throw phone (told me sorry the signal is bad we don't hear you) don't deal with them. 8 days no one to call to apologize. Garbage agency

Ultralets were amazing! I had quite a stressful time moving from Leicestershire to Yorkshire recently and Sophie, Jack and the rest of the team made it all smooth sailing this end.

So helpful and friendly and responded to my queries straight away.

Thanks guys!

Oh! And I love it here in Gods own Country!

We have had an extremely positive experience with Ultralet. The team is very helpful and responsive. Some people who deserve an extra shoutout are Raj (who showed the property and was very welcoming and honest), Jazmine (who dealt with our application and was again very responsive, calming us when the process was taking a little longer), Jack N (who oversaw our application, was quite responsive and helpful, and resolved all our queries) & Grace (promptly responsive through the website when we report a repair)

We also had some issues with the property that required repairs, which we reported through their website, and it was promptly resolved. The contractors from the Ultralet team who came were also very friendly and helpful.

Keep up the good work, guys! All the best!

Great customer service.

Very kind, efficient, and highly communicative. Brilliant experience and service.

I recently had the pleasure of working with Ultralets and I can't recommend them highly enough! From start to finish, the entire process was smooth, efficient, and stress-free (well, as stress-free as applying for a house can be!).
I would especially like to mention Sophie Coates - she is exceptionally professional and dedicated. She took the time to understand my unusual situation, ensuring communication between me and the landlord was flawless. Her attention to detail and commitment to customer satisfaction truly sets her apart.
Communication was seamless throughout, with prompt responses to all my queries and concerns. She kept me informed every step of the way, which made me feel valued and reassured.
Overall, Ultralets and Sophie Coates made the daunting task of finding a new home a delightful experience. Their professionalism, expertise, and genuine care for their clients shine through in every aspect of their work. I would wholeheartedly recommend them to anyone looking for a reliable and top-notch letting agency. Thank you, Ultralets and Sophie Coates, for making my move such a positive experience!

Perfect from start to finish, Jazmine couldn’t have been more helpful if she tried! Even when I visited the offices and got done (by yet another friendly, helpful person) what I needed to get done and left. Jazmine still followed this up with an e-mail (as she was busy on the telephone was I visited the offices) to ensure if I had another further questions I could reach out via telephone or email and she would be more than happy to help, she has been a pleasure to deal with throughout. Just like the first member of staff (Sophie I believe her name was) that I dealt with via e-mail, to the lady I spoke to when I called up with a question, to the digital team via your website right down to visiting the offices and meeting some of the team, it’s so great to see that brilliant customer care and great service flow consistently throughout Ultralets as a company, super refreshing for property management services too! From bad and good experiences in the past, Ultralets is by far the best I have ever dealt with. Everything has been so clear, easy, user friendly - even down to the links sent to me and info on your website with that all the important info you forget you need when moving as so busy, it’s all so easy to understand and clear and then helpful staff on hand no matter what! - really, really good! Thank you again for all your help, I really appreciate it and I couldn’t recommend you more! 5*+ ! On a side note - your offices in Beverley are great, really open plan, clean and modern, loved them! :-)

Never heard of this company and was passed details through word of mouth. Back story - Man in his thirties with his wife and 1yr old son looking to move up to Hull. Arranged and viewing, got confirmation and then planned everything about week in advance, day off work, packing for the night etc. Takes about 4hrs to get there from London and I get an email stating the viewing is cancelled due to landlord considering an application Called the company and the initial person I spoke to Sophie Ombler who dealt with me and my wife and we made it clear to Sophie where we’re coming from far and we have a 1 yr old. (This was going to be my 2nd experience). 1st experience was disgusting they did the same cancelled a viewing soon as I was on the way to Hull and ended up showing me a house for the sake of showing me one which was not what i wanted.

2nd time lucky - same again. Poor service. These lot could not even flog fruit at the local market. When I called up the Sophie O is no longer available as busy so put me onto another Sophie (yes there’s 2). I can only apologise over and over again with the excuse that cleaners are in the process so we are waiting for key on another property NOT the one I wanted - Excuse me!….on the day someone from 200miles is coming to view the place and you’re telling them that! BASICALLY this is a very very poor company who’s moral are wrong. They’re all wrongens and I would stay well away from them. Jake I expect a call from you at some point to take my complaint for the 2nd time in my 2nd experience of Ultralets. If anyone reading this knows other estate agents in Hull just not this one I’d be happy to persue.

Extras. The 2nd Sophie kept repeating herself and tried gas lighting me, you cant speak to me like this (smile). They will gaslight you do not fall for it. These are shallow people working for money not caring about you or your famillies and what they make you go through.

I identified a property that I was very much interested in and then I initiated an application with Ultralets. Sophia is wonderful and very straightforward. I will encourage anyone to make use of their services. It was to my surprise that Sophia was absolutely fast with updates replying my emails almost instantaneously. When I finally met all the requirements, my application was transmitted to the landlord immediately alongside others and after a short while I received a massage that my application was approved.

Not stressful, as long as you have everything required

Sophie is an excellent agent. As a first timer I had a lot of questions and needed some extra support. I am glad to say that sophie always responded about emails and help us through the process!

Talk about going the extra mile! At each and every stage, the team at Ultralets helped me navigate the viewing and application process of finding and securing a new home. Everything was clearly explained, with speedy answers to my questions, lots of reassurance and all the flexibility necessary.
Thanks very much I couldn't have done it without you!

The company is always responsive and ready to help.
We really appreciate sophie for the follow up she gave our application.

Overall, I cannot express enough gratitude for the exemplary service provided by Ultralets. From their exceptional communication skills to their in-depth knowledge and meticulous attention to detail, they truly went above and beyond to ensure a positive experience for me as a tenant. I would wholeheartedly recommend their services to anyone searching for a new rental property.

I have no doubt that this letting agent's professionalism and commitment will continue to be a shining example within the industry, setting a high standard for others to follow. Thank you for assisting me in finding the perfect place to call home!
Thank you Sophie for your help.