Umbrella products are great and work very well, with step by step training. What makes them outstanding is that they provide excellent timely support by understanding the request and as anything mo... Voir plus
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I use trust pilot to check what other people have experienced - and i have agreed to give this 5 star rating to UME , i personally stopped other projects to join umbrella after a webinar , reason bei... Voir plus
Umbrella has a wide range of exciting products that are very much in demand for businesses. They do a great job of explaining them and they have a training site that I can go to whenever I have a ques... Voir plus
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My initial opinion of Umbrella was one is dis-belief. The company and its products seemed like a dream come true, but hard to accept because of how great they portrayed themselves. After a few months... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Leading marketing solutions to resell from top brands, A-Z product and marketing training, done-for-you fulfilment, certification and much more, all in one platform by Umbrella.
Coordonnées de contact
Etats-Unis
- umbrellaus.com
4,7
Excellent
101 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Umbrella Support was quick to respond…
Umbrella Support was quick to respond and accurate in providing what was requested.
7 mars 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you so much Don! We truly appreciate you taking the time to share this.
We’re really glad our support team was able to respond quickly and provide exactly what you needed. It means a lot to know your experience felt smooth and helpful.
Thanks again for your kind words and support. 🙏
Great service!
2 mars 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you so much Kirby! We really appreciate the 5-star review and your kind words.
It means a lot to know you had a great experience with our service. Thanks again for your support. 🙏
I was needing a solution instead of endless support
I was needing support and instead of being given an endless stream of links and pages to read I was given the opportunity to book a short screen share which resolved the issue in minutes. It's wonderful that someone will take the time to help instead of just refer me to help documents that I can then try my best to navigate on my own. Highly appreciate the support I was given and recommend
5 mars 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you so much Klaus!
this truly means a lot to us.
We know how overwhelming it can feel when you’re already dealing with an issue and then get sent through pages of help documents instead of getting the support you actually need. We’re so glad the screen share made things easier and helped resolve everything quickly.
It means a great deal to hear that you felt supported in a real and personal way. Thank you again for your kind words, your trust, and your recommendation. ❤️
I had high hopes when I purchased the…
I had high hopes when I purchased the SPO product, believing it would help my website rank for keywords and autocomplete terms. Unfortunately, my experience has been far from what was promised.
I initially learned about umbrellaus.com through unsolicited emails, which led me to book an introductory session that never occurred. My attempts to reach out received no response, which already set a concerning tone. As the emails kept coming, emphasizing that their service would outperform any competitor, I finally decided to get in touch. Though I expressed that I wasn’t interested in setting up a business that would resell SEO services and the alike, I was assured that I could utilize the product for my own needs. Trusting their response, I made the purchase and awaited the login details.
Once I gained access, I found the process of following the video instructions to be labor-intensive, and many of the videos were outdated. This led me to contact their support team, and while they were responsive, it left me feeling uncertain about the overall reliability of the product.
Setting up my account raised red flags—particularly the request to provide access to Google and Bing webmaster tools under the guise of assessing my site's rankings. The process of selecting key terms and the timeline promised seemed overly optimistic, especially with their claim that it would only take a few days.
I encountered more complications while creating a contract as the client and paid a nominal setup fee. Although they mentioned a money-back guarantee, I never received confirmation of anything as either the user or the client. When I attempted to request a refund, I was met with vague responses and an extension of the guarantee period, rather than a straightforward resolution.
Despite my efforts to navigate through their system and obtain a refund, I faced continuous delays in communication. I completed their refund request form multiple times, but I received little acknowledgement. My latest correspondence was met with a response about search quotes for the end of the month, without addressing my refund request.
To date, I’ve found no evidence that the service delivered any clicks or autocompleted results as promised. My current two-star rating is solely for the support staff's initial responsiveness and the extended guarantee they offered.
As it stands, I am still waiting for my refund. If I do not receive it soon, I will have no choice but to escalate this matter to my credit card company, as it is clear that the product did not meet the terms of the refund guarantee. Based on my experience, I cannot recommend this service.
23 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you for sharing your feedback. We’re sorry your experience didn’t reflect the high standard we aim for.
We stand behind our service and our money-back guarantee, and after reviewing your account, we can confirm your refund has been processed.
We’d still love the opportunity to show you the platform properly with a 1-on-1 onboarding session so you can see the value of the service with direct support from our team. Our support team will be reaching out as soon as possible to assist you directly.
I have been a member for years
I have been a member for years. Their products are the best in the industry and their customer service is beyond excellent!!!
2 mars 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Michelle! Thank you so much for the incredible feedback. We are proud to have had you as a member for all these years. Hearing that you find our products the best in the industry, and our service even better, truly makes our day. ❤️
We look forward to many more years together 🫶
Réponse de Umbrella Micro Enterprises
Thanks for the review James! We know your time is valuable, so we make it a point to deliver the right information as quickly as possible. We’re glad we could help. 🫶
We’ve had an outstanding experience…
We’ve had an outstanding experience with Umbrella uSPO. From day one, their team has been professional, responsive, and incredibly knowledgeable. They truly understand how to streamline operations and improve performance without overcomplicating the process
23 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Dear Larry, thank you for sharing this wonderful review! ❤️
It is incredibly rewarding to know our team's knowledge and responsiveness are making a real impact on your business.
Keeping things simple and effective is our core mission and we are so glad to see it delivering tangible results for you.
Looking forward to supporting your continued success! 🏆
Umbrella Support is excellent
Umbrella Support is excellent. They are easy to contact, and you get fast responses to your inquiries.
20 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Lars, thank you for the review!
We know your time is valuable, so we make it a top priority to stay easy to reach and quick to respond. We’re so glad to hear the support team is hitting the mark for you!
Keep up the great momentum!
Réponse de Umbrella Micro Enterprises
Dear Alex, Thank you for your feedback! 🙏
We are glad to hear that our team was able to assist you quickly and effectively.
Looking forward to supporting your continued success!
Good service and support
Good service and support. Innovative thinking and frequent updates.
20 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Dear Paul, thank you for the kind words!
We truly appreciate your feedback regarding our service and support. Our team works hard to stay ahead of the curve with innovative thinking and regular updates, and we are so glad that our effort is bringing value to your experience. Please don't hesitate to reach out if you ever need anything. 🙏
First Month Review
So far, using this service for my agency is going well. I am feeling like I have exactly what I need to move forward in my business. I don't feel overworked and underpaid. I have the keys and now I'm turning them.
17 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you LaMeshia!
We are so happy to hear that your first month has been a success and that our service is providing the support your agency needs. Hearing that you feel equipped to move forward without the burnout is the best feedback we could ask for. Here’s to your continued growth! 🏆
Great Partner!
Thanks to Umbrella for all the support, such a great customer service. Thanks a lot to Harssh!, great professional!
12 février 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Ivone, thank you for the wonderful review! Supporting you has been a pleasure, and it means a lot to hear everything has been smooth. We’ll be sure to share your kind words with Harssh 🤗
Thank you again for your trust!
Prompt support action
Their support team are quick and very responsive in solving any issues I ask of them.
27 janvier 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thanks Rob! Really glad our support team was able to help quickly and get everything sorted. We appreciate you taking the time to share this. 🙏
Umbrella always has your back!
What I love about the Umbrella team is when there is an issue, the team is right there to solve it. They have your back and that is reassurng!
19 janvier 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Andre, thank you for the wonderful feedback! We know how important it is to have support you can rely on when challenges pop up, and we are so glad we can provide that peace of mind for you. Thank you for choosing us as business partner ❤️
Grateful for Wendy's help
Grateful for Wendy's help. She was quick to answer my question and reinstate and then some lead reports I had as part of my account. Thank you, Wendy!
19 janvier 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Dear Philip, thank you for taking the time to share your experience. We pride ourselves on efficient support, so it is wonderful to hear that Wendy was able to reinstate your lead reports promptly. We appreciate your feedback and look forward to continuing to support you. 🙏
Reliable support + practical help when you’re building
Umbrella has been extremely helpful throughout my setup and implementation. What stood out most is the speed and quality of their support — many of my questions were answered the same day, even when they weren’t simple “how-to” requests. The responses are practical, actionable, and the templates/resources they provide actually move things forward
20 janvier 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Jannis,
Thank you for taking the time to share your experience! We know how critical momentum is during the setup phase, so it is great to hear that our team was able to provide fast, high-quality answers to even your complex questions. We are also glad that our templates and resources are proving to be practical tools for your build. Thank you for choosing Umbrella! ❤️
Itamar and the staff at Umbrella
Itamar Shafir, the CEO, is a visionary with his new SAAS offerings, and Harssh, Wendy (and everyone really) are great to work with. They all want me to succeed, which I couldn't do without them.
29 décembre 2025
Avis spontané
Réponse de Umbrella Micro Enterprises
Hi Kenn,
Thank you so much for this incredible feedback! We are absolutely delighted to hear that Itamar’s vision for the new SaaS offerings is resonating with you and, more importantly, helping you succeed.
I will make sure to pass your kind words along to Itamar, Harssh, and Wendy immediately. They love working with you, and knowing they are making a tangible difference in your business is the best reward they could ask for. Your success is our success, and we are proud to be in your corner.
Here’s to achieving many more milestones together!
Best regards
Juan in Umbrella Support is "The Best"!
I love the cutting-edge business opportunities I have purchased through Umbrella over the years. However, Juan, on the support team, has sealed the deal for me! I have contacted Juan several times, and he is always quick to respond and willing to hop on a Zoom meeting to help with whatever I need.
8 janvier 2026
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you for taking the time to share your experience!
We are incredibly happy to hear that Juan has been providing you with 5-star service. Being willing to hop on a call and solve problems quickly is exactly what we strive for at Umbrella.
We look forward to empowering your business growth for years to come!
Really impresseGreat experience with a highly knowledgeable teamd with Umbrella
Really impressed with Umbrella. The support team is responsive, professional, and genuinely knowledgeable. It is refreshing to work with a company that knows what they are talking about.
16 décembre 2025
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you so much for your positive review! We work hard to ensure our team is not just responsive, but truly knowledgeable, so we're glad that stood out to you. We deeply appreciate you taking the time to share your experience and for being a valued part of the Umbrella family ❤️
Old man with billing Issues gets amicable resolution.
I was difficult to please as I did not understand the big picture. Umbrella was able to resolve my issue with professionalism and I was satisfied with their resolution.
8 décembre 2025
Avis spontané
Réponse de Umbrella Micro Enterprises
Thank you Anthony for such an honest and gracious review ♥
We completely understand that billing can be complex, and we never mind taking the extra time to explain the 'big picture' to ensure you feel comfortable. We are just happy we could reach a solution that works for you.
Thank you for sticking with us and giving us the opportunity to make things right.
We are truly honored to have you as a customer! 🙏
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