nothing to complain about. blue sofa bed we bought from unicorn furniture was delivered right on time. came easy to assemble for one man and quite practically comfortable and strong.
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Lisez les avis des autres
Visited unicorn furniture in Bolton to request seeing the electric sofa bed before we got it. James was extremely helpful. He gave us a Next date appointment. We eventually bought it. A luxurious, c... Voir plus
Awful company! They delivered a damaged sofa, which has evidence of somebody trying to put it together in the past. There were missing fittings, the cushion was ripped. Tried calling multiple times, n... Voir plus
Saw the electric sofa bed from unicorn furniture on Amazon but got a £250 off bargain buying it on unicorn furniture’s website. Product came well packaged, leather is really comfy and plush, very skin... Voir plus
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Coordonnées de contact
Royaume-Uni
- info@unicornglobal.co.uk
- unicornglobal.co.uk
4,0
Bien
108 avis
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A répondu à 81 % de ses avis négatifs
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Fraud
I am compelled to share my utterly disappointing experience with Unicorn global in the hope that others do not fall victim to their deceitful practices.
Two months have passed since I first initiated a refund request for a defective sofa bed purchased from Unicorn global . The saga began when the item was delivered in a broken condition after an agonizing five-week wait. Despite immediate efforts to return the item and seek a full refund, my attempts have been met with nothing but frustration and negligence on the part of unicorn global.
Not only does the phone line provided by the company fail to connect, but my numerous emails regarding the matter have also gone unanswered. A month ago, the broken sofa was finally collected by their representatives, but since then, there has been absolute silence regarding my complaint and the promised refund.
The abysmal lack of customer service and accountability displayed by unicorn is nothing short of disgraceful. It is evident that they have no regard for their customers' satisfaction or basic consumer rights. Their actions reek of dishonesty and a complete disregard for decency.
I urge anyone considering doing business with unicorns to think twice. They are nothing more than a fraudulent entity that preys on unsuspecting customers, taking their money and leaving them with nothing but frustration and disappointment.
I am determined to share my experience far and wide to prevent others from falling victim to unicorns deceptive practices. Please spare yourself the agony and avoid this company at all costs.
15 janvier 2024
Avis spontané
Réponse de unicornglobal.co.uk
Dear Gonzalo,
Thank you for reaching out and sharing your concerns.
According to our refund policy, products must be assessed upon return to ensure they are in the same condition as when delivered. In your case, the product was returned with damages that were not present when it was initially shipped to you. This assessment process typically takes 3-4 working days.
Despite the damage occurring while the product was in your custody, we have processed a full refund as a gesture of goodwill and to resolve the matter swiftly.
We strive to provide excellent service and maintain transparency in our processes. Accusations of fraud are serious and unfounded in this situation, as we have adhered to our policies and worked to address your concerns promptly.
If you have any further questions or need additional assistance, please do not hesitate to contact us at sales@unicornglobalresources.net
Sincerely
James
Ordered a sofa bed online
Ordered a sofa bed online, they took payment then emailed me the following day to say it wasn't in stock. Asked for a refund on my reply as it was 3 weeks to get new stock. After being promised a refund within 2-5 days, it's 10 days now and still no refund, so I've gone through PayPal for a claim. Terrible communication from this company with the telephone number available that is never answered and the mailbox is full. Avoid this company! Edit: it's now December 14th and still no refund, emailed them again today, it's £599!
9 décembre 2023
Avis spontané
Réponse de unicornglobal.co.uk
Dear Sean,
We appreciate you taking the time to share your feedback, though we are concerned about your recent review. We take such matters very seriously and would like to clarify a few points regarding your order and our communication with you.
When you placed your order, our checkout information clearly stated that delivery would take 3-4 weeks due to the product being out of stock. We understand the inconvenience this may have caused and sincerely apologize for any frustration experienced.
To address the delay, we proactively offered you an alternative color with a partial refund or a full refund. However, as we did not receive a response, we proceeded to issue a full refund for your order to ensure your satisfaction.
Given these circumstances, your review describing our company as fraudulent is misleading. We strive for transparency and customer satisfaction, and we regret that our efforts did not meet your expectations in this instance.
We kindly ask you to reconsider your review to reflect the resolution provided. Should you have any further concerns or questions, please do not hesitate to reach out to us directly at sales@unicornglobalresources.net. We are here to help and improve our services.
Thank you for your understanding.
Best regards
James
Would Not Recommend
Bought a sofabed from this company. It took over a month to ship from China, despite being billed as from the UK. The sofabed itself was unfit for purpose, a concrete breeze block could have provided more cushioning and the "spacious storage space" was a joke. I tried to write an honest review for the product, but was accused of bullying and trying to haggle for a refund, which I was not. I tried to donate the item to a local furniture charity, but they could not accept it as it comes with NO FIRE LABEL, so I have had to pay my council to dispose of it. Avoid.
EDIT- In response, I emailed over my receipt and have heard nothing back. I will not be taking this down.
6 septembre 2023
Avis spontané
Réponse de unicornglobal.co.uk
Dear Koo,
We hope this message finds you well.
We recently came across your review on Trustpilot regarding your experience with Unicorn Global Resources. Customer feedback is invaluable to us, and we take every review seriously to ensure we are providing the best service possible.
However, after thoroughly checking our order database, we were unable to find any records matching your name or details. As a result, we are categorizing your review as potentially false.
If you believe this to be a mistake, we kindly ask you to reach out to us directly at sales@unicornglobalresources.net with any information that could help us verify your order. Alternatively, if there was indeed an error or misunderstanding, we would appreciate it if you could delete your review on Trustpilot.
Thank you for your understanding and cooperation.
Best regards,
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