Unique Cottages Avis 

Easy online booking with very accurate descriptions of the properties. We have taken many holidays with the company. I miss speaking to the staff who have always been friendly and helpful.

This is easy to book, great communication and prompt refund of deposit. Everything you expect from an online booking agent

Really helpful and friendly staff. Nothing was to much trouble. Very good communication throughout.

Given the experience we have again booked with Unique Cottages.

Customer service is excellent, the cottages have all without exception been first rate and they reward loyalty

We had the best service from the team at Unique Cottages. We were kept informed with timely communication, nothing was too much trouble.
We would definitely recommend the accommodations offered through Unique Cottages. They are luxury stays.

Website is very clear and easy to use. Has a wide variety of cottages not on other sites. Very detailed information on facilities and local attractions. Great communication from booking to arrival. Would recommend as a booking site.

I’ve had an excellent experience with the team at Unique Cottages! They are incredibly friendly, helpful, and genuinely care about their customers. Whenever I’ve needed assistance, they’ve always been just a phone call away and eager to help. It’s refreshing to deal with a team that truly prioritizes customer service. Highly recommended!

Outstanding care for our property and thoughtful advice at all times. We had an opportunity to use another agency however I genuinely believe no other agency could beat UC for loyalty, customer care and courtesy. They always check our guests are a good fit for our home and if they are unsure, always ask our opinion and permission. After 12 years of working with them, I look forward to more of the same with our even bigger and newly renovated home. Thank you Team Unique Cottages. Outstanding.

Used them regularly over a 10 year period now. Super easy to use. Always have a great choice of cottages that are well kept and of high quality. Friendly staff, Highly recommend.

Always happy to book a house with Unique Cottages.
The service & choice of homes is excellent.

I've booked several times with unique cottages and never had a problem, any queries have been sorted quickly.
Polite knowledgeable staff, good communication with payments, I have another holiday booked with them now
Can't fault them.

Excellent holiday letting agent. House in Darnick was everything we needed and more and very dog friendly.

Knowledgeable salesman, a Motability specialist.

South Persie House was ideal for our family New Year break. There was plenty room, a great kitchen lots of living space and the bedrooms were spacious with plenty storage. The separate heated swimming pool was the highlight, especially for the grandchildren who loved it. All in all, a great place.

Helpful, prompt service. Good comms and info. Cottage as described.

Always easy to navigate around the Unique Cottages website. Have never been disappointed with choices of cottages available - it seems UC pride themselves in offering top-quality, well-equipped accommodation in fantastic locations.

We had a highly disappointing experience with Unique Cottage. Our original booking was for seven nights at a remote property in Glendale during snowy weather. We specifically asked if our standard rental car (a SUV, but not a 4x4) would be suitable for driving up to the house, and Unique Cottage assured us that it would be no problem. Once we arrived after a long drive, we discovered the road was dangerously icy and steep—neighbors confirmed that only a four-wheel drive could handle it safely.
We then learned that the property owner decided to cancel our entire reservation, rather than just the single night we couldn’t stay. What frustrated us most was that Unique Cottage had led us to believe the access would be manageable and, despite these circumstances, they offered no help in finding any last-minute alternative. It left us stranded after a long journey and forced us to scramble for new accommodations under stressful conditions. We would not recommend booking through Unique Cottage, as the information they provided was inaccurate and the support they offered when things went wrong was virtually nonexistent.

They kept the deposit and gave spurious reasons for it. When I questioned it, they sent pictures : Some paper I left as fire starter in the wood burner was described as ‘paper all over the floor’ and the recyclable I forgot to take ou was described in equally extravagant terms. They sent workmen to the cottage while I was there, the workmen did not take their muddy boots off before entering the cottage, and they blamed me for the dirty floor. They claimed it took them three hours to clean the cottage, which was the size of post stamp and left in good condition. They also blamed me for braking the toilet, which I did not.
I must conclude that they are either complete liars or that they asked a toddler to do the cleaning. I’ll let you decide which is more likely.

I should specify, the cause of the problem is the owner of the cottage who has decided to swindle me, but unique cottages is giving them a free pass.

If you do chose to book through this company, make sure to take pictures of the place when you arrive, and expect no honesty, good faith or assistance from Unique cottages. This business is an utter disgrace.

We have used unique for a number of years and to be honest have had no problems until now. Seems they just don't want to know if you do have a problem. We returned to Liosbeag Cottage in Lewis for the 2nd time last month. There had been a new heating system installed with no easy instructions how to turn up the thermostat, in fact the bathroom didn't have any heat at all. To compound this the wood burner was unsafe as the flue to stove connection was disintegrating. Sadly the weather turned very stormy and cool with no mobile signal we were left cold but as it's a beautiful spot ventured out every day.
We couldn't contact owner as she had deleted her telephone number on the literature in the house requesting that occupants contact Unique.
On our return home we contacted Unique to lodge our complaints and advise a few misdescriptions. They put to owner but when we had no response after 2 weeks we e mailed again. Response was we should have contacted owner????? We have since sent another e mail in the hope of getting at least a small gesture of goodwill and to date - no reply. In summary we will not be using Unique again and certainly would not recommend.

Do not use this company.

They will completely believe anything a property owner says - in our case that we stained 4 towels and broke a despite ABSOLUTELY NO PROOF. They have kept £100 of our deposit and this approach is not unusual if you look at other reviews.

We stayed in Carnmore Cottage in Balquiddher and for the reasons outlined above, would not recommend it.