I ordered a set of LED lights for my trailer at a fantastic price the post was fairly good as well with DPD. One light arrived defective for whatever reason and with photo evidence Unitrailer acted im... Voir plus
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Who is to blame? Ordered on the 17 April. Journey, Picked up Holland, customs to Poland, Poland back to Holland, customs to Hinckley UK. Hinckley to Edinburgh. In Edinburgh since Wednesday 25th, w... Voir plus
Had what I needed at a very good realistic price which I couldn’t seem to find anywhere else. Good communication throughout from ordering to delivery within a week. Delivery a bit expensive though, to... Voir plus
L'entreprise a répondu
Bought Two Daken Lorry side boxes. Had already done my research and they seemed to be extremely high quality plus be the size I needed. 100% are top quality products/ boxes. Strong and robust. Sales... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trailers and trailer parts avalible in stock. Wide assortment of trailer parts: ✓wheels ✓bearings ✓couplers ✓lights ✓suspension ✓jacks and more SHOP ONLINE.
Coordonnées de contact
Budowlana 30, 20-469, Lublin, Pologne
- +44 2038 071501
- unitrailer@unitrailer.co.uk
- unitrailer.co.uk
Sadly the product never arrived and I'm…
Sadly the product never arrived and I'm still waiting on a refund.
4 avril 2022
Réponse de Unitrailer
Hello James,
we would like to offer our sincere and unreserved apologies for the situation that you have found yourself in. Although we do not wish to push the blame onto DPD, we feel that we have been hard done by and treated very unfairly by the delivering company, who have failed to notify us that they are currently experiencing problems with their internal system, which they explained to be the reason behind the failed delivery. We have been in touch with DPD ever since, and they promised to resolve this matter as soon as humanly possible. However, all of the above does not erase the fact that we have failed to deliver your parcel because of this, and naturally, you will be receiving a full refund back onto your account. Once again, please accept our sincere apologies for this hassle.
pathetic company - zero customer care
pathetic company with zero customer service.
forgot to ship the order and then made zero effort to get the order out to me in an expedient manner.
Snail mail seems rapid by comparison
30 mars 2022
Réponse de Unitrailer
Hello,
we would like to offer our sincere and unreserved apologies for the situation that you have found yourself in. We did our best, but did not manage to get the items out on time. We've found ourselves in a difficult situation, which of course does not excuse us in any shape or form, but please bear in mind that we're doing our best to accelerate our services.
No serios company
29 mars 2022
Réponse de Unitrailer
Hello,
we would like to offer our sincere and unreserved apologies for the situation that you have found yourself in. Although we do not wish to push the blame onto DPD, we feel that we have been hard done by and treated very unfairly by the delivering company, who have failed to notify us that they are currently experiencing problems with their internal system, which they explained to be the reason behind the failed delivery. We have been in touch with DPD ever since, and they promised to resolve this matter as soon as humanly possible. However, all of the above does not erase the fact that we have failed to deliver your parcel because of this, and naturally, you will be receiving a full refund back onto your account. Once again, please accept our sincere apologies for this hassle.
Shipment was never sent from the…
Shipment was never sent from the courier depot in Poland. Tried communicating. Cant get refund. Now the parcel has been returned by the courier in Poland to their department I receive an email to say I had not collected the parcel!!! It never left the country to come over to UK. Unacceptable!!
29 mars 2022
Réponse de Unitrailer
Hello Rhian,
we would like to offer our sincere and unreserved apologies for the situation that you have found yourself in. Although we do not wish to push the blame onto DPD, we feel that we have been hard done by and treated very unfairly by the delivering company, who have failed to notify us that they are currently experiencing problems with their internal system, which they explained to be the reason behind the failed delivery. We have been in touch with DPD ever since, and they promised to resolve this matter as soon as humanly possible. However, all of the above does not erase the fact that we have failed to deliver your parcel because of this, and naturally, you will be receiving a full refund back onto your account. Once again, please accept our sincere apologies for this hassle.
Réponse de Unitrailer
Hello Mark,
thank you, all the best to you! We hope that the goods will serve you well.
I have not received my goods
I have not received my goods. Where supposed to be delivered on 25/3. Not sent from Poland until 24/3!
27 mars 2022
Réponse de Unitrailer
Hello Jim,
we would like to offer our sincere and unreserved apologies for the situation that you have found yourself in. Although we do not wish to push the blame onto DPD, we feel that we have been hard done by and treated very unfairly by the delivering company, who have failed to notify us that they are currently experiencing problems with their internal system, which they explained to be the reason behind the failed delivery. We have been in touch with DPD ever since, and they promised to resolve this matter as soon as humanly possible. However, all of the above does not erase the fact that we have failed to deliver your parcel because of this, and naturally, you will be receiving a full refund back onto your account. Once again, please accept our sincere apologies for this hassle.
Réponse de Unitrailer
Hello David,
thank you for your kind opinion! We hope that the goods will serve you well! We can't help but notice that we've received 4 stars from you. Is there anything that we could have improved?
When revive this item which I have been…
When revive this item which I have been waiting for three weeks I my add my comments
25 mars 2022
Réponse de Unitrailer
Hello Phillip,
we're sorry that the parcel never reached you. We've since amended the problems with DPD, so should you wish to re-create the order, then you're more than welcome to do so.
Looking for some good quality cargo…
Looking for some good quality cargo nets for the back of my transit tippers good quality good value for money using every day 👍
10 mars 2022
Réponse de Unitrailer
Hello Fran,
lovely to hear that you're happy with our product. Wishing you all the best!
Excellent service and communication.
26 février 2022
Réponse de Unitrailer
Hello Nick,
it was a sheer pleasure doing business with you. All the best to you!
thank you for your great service will…
thank you for your great service will use you again
27 décembre 2021
Réponse de Unitrailer
Hello Jackie,
thank you for your positive review. It is greatly appreciated here at UNITRAILER. We hope that the product purchased will bring you much joy for many years to come.
Great reliable and honest service and…
Great reliable and honest service and very prompt, came next day! thank you
21 décembre 2021
Réponse de Unitrailer
Hello Sammie,
your opinion matters a lot to us, which is why we're extremely happy to hear that you're satisfied with the overall service. Wishing you all the best for the time being.
Excellent service,both Unitrailer & the…
Excellent service,both Unitrailer & the courier kept me informed when the parts/parcel would expected to arrive & arrived on time
9 décembre 2021
Réponse de Unitrailer
Hello Neil,
thank you for your positive review! We hope that the products purchased will serve you well for many years to come. Wishing you all the best for the time being.
Réponse de Unitrailer
Top stuff Mike! Cheers for the kind words! We hope to speak to you soon in relation to future orders. Do not hesitate to get in touch with us should you have any questions.
fantastic service and price and very
fantastic service and price and very
quick delivery 2 days from Poland to UK
address well done 5 star
18 novembre 2021
Réponse de Unitrailer
Cheers for the positive review! We're glad that you're happy with our overall service. We hope to speak to you soon in relation to future orders. Do not hesitate to get in touch with us should you have any questions.
Excellent prices plus friendly and…
Excellent prices plus friendly and helpful staff. Would definitely recommend.
18 novembre 2021
Réponse de Unitrailer
Cheers for the positive review! We're glad that you're happy with our overall service. We hope to speak to you soon in relation to future orders. Do not hesitate to get in touch with us should you have any questions.
Great service and delivery
Great service and delivery. My only criticism is that it would have been beneficial to have been alerted to the fact that I would be liable to import taxes for receipt into the UK sooner rather than me hearing this from the courier company after the parcel had been dispatched.
11 novembre 2021
Réponse de Unitrailer
Hello Brian,
we would like to first and foremost thank you for your positive review of our service.
At the same time, we would like to point to various places on our website which point to the fact that our company is based in Poland and that import charges apply to orders about 135 pounds. The information pertaining to import charges can be found on each product page. The same information is visible in the basket. There is also a dedicated page entitled "GUIDE FOR INTERNATIONAL POSTAGE & CUSTOMS DUTIES POST-BREXIT" which informs about the breakdown between those orders which necessitate further charges and those that do not. We hope nevertheless that you are happy with your product.
Wishing you all the best!
Be aware
Be aware. This company is based in Poland and you will have to pay import charges.
It is all written in the small print which I didn’t think to look at as I assumed by the UK website and phone number that they were based in the UK.
I had to put an additional £55 on top of the advertised price.
10 novembre 2021
Réponse de Unitrailer
Hello Dan,
although we would like to agree with your opinion, we would like to point to various places on our website which point to the fact that our company is based in Poland. First and foremost, our address is more than visible at the bottom of the page. Second of all, the information pertaining to import charges can be found on each product page. Thirdly, the same information is visible in the basket. Lastly, there is a dedicated page entitled "GUIDE FOR INTERNATIONAL POSTAGE & CUSTOMS DUTIES POST-BREXIT" which informs about the breakdown between those orders which necessitate further charges and those that do not. We believe that this should have been more than adequate should you have wished to back out from placing an order. We hope nevertheless that you are happy with your product.
No problems
No problems. Ordered and delivered within a reasonable time even though it came from Poland. A lot cheaper than local.
5 novembre 2021
Réponse de Unitrailer
Hello Derek,
lovely to hear! Thank you for the positive review and we hope to speak to you soon in relation to any future orders. All the best to you!
UK website
UK website, competive prices but goods shipped from Poland. Package tracked throughout and arrived promptly.
29 octobre 2021
Réponse de Unitrailer
We would like to thank you for your 5-star-review. We hope that you are happy with your ordered goods, and we are of course more than happy to answer any future questions that you might have pertaining to our range of goods. All the best to you.
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