Unity Insurance Services Avis 

614
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a query about our Scout Groups existing cover in relation to public liability. I rang the help line and picked `other queries' as an option and was answered almost immediately. I spoke to Maddie... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've used Unity insurance for our store for the last 2 years. Everyone has been helpful, I think the price is reasonable and the renewal went through smoothly.

Noté 4 sur 5 étoiles

Straightforward annual renewal all done by emails. My only negative is that the reminder arrived in my inbox just 7 days before the due date and we were away! This caused a bit of stress to check an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Kylie was really proactive when specifying the cover we needed at renewal, so much better than just a form or invoice to renew. A time to talk properly about changes was suggested and was arranged for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance
  2. Courtier d'assurances

Écrit par l'entreprise

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


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4,7

Excellent

TrustScore 4.5 sur 5

614 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(614)

138 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always friendly and helpful

Always friendly and helpful. Lizzie is great at managing our account and when she has been on leave we have had great service from her colleagues

16 novembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Anne, glad that we could provide an excellent level of customer service for you and you are happy with the outcome. I will share your kind comments with Lizzie and the team.

Noté 5 sur 5 étoiles

Highly professional and knowledgeable.

Very helpful, friendly and courteous service from Kirsten who took time to fully understand our requirement. This resulted in a competitive quote which we have been pleased to take forward for exactly the cover which we needed.

23 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Clive, thank you for this great feedback! Glad Unity was able to provide great customer service and a competitive quote. I will pass your comments along to Kirsten.

Noté 5 sur 5 étoiles

Very good, quick and friendly service

I contacted Unity when I realised our insurance had lapsed and so we were not insured. They helped me sort out everything that needed doing, including getting a valuation for the scout hut, and we were back insured the next day.
Very good service and very friendly.

28 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Robin, glad Unity was able to provide great customer service and quickly sort out your renewal. We greatly appreciate your feedback!

Noté 4 sur 5 étoiles

Unity were very helpful and clear with…

Unity were very helpful and clear with the information provided, it did take a little while for a reply but it wasn't urgent and was answered first time.

13 novembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Daniel, thank you. We greatly appreciate your feedback!

Noté 5 sur 5 étoiles

Always used them.

Always used them.
Competitive prices.
No pushing sales always up front.

24 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Glad Unity was able to provide great customer service and a competitive quote. We greatly appreciate your feedback!

Noté 1 sur 5 étoiles

I have asked for a quote over a week…

I have asked for a quote over a week ago and have heard nothing and now I can't even start a new quote request

23 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback, Laura. We have logged your concern with the relevant team for further investigation. Could you please confirm your Group/Charity title so that we can duly review your complaint and take forward for you. Please may you send this information to hello@unityins.co.uk, thank you.

Noté 5 sur 5 étoiles

I was thoroughly impressed with the…

I was thoroughly impressed with the entire experience. The process was straightforward from start to finish, which made what can often be a tedious task genuinely pleasant.

What stood out most was how accommodating the staff were. Kirsten took time to understand my specific needs without ever making me feel rushed or pressured into making a decision. There was no hard sell, no pushy tactics, just clear information presented in a way that allowed me to make an informed choice at my own pace.

I'd happily recommend them to anyone looking for a hassle-free insurance experience.

1 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Charlie, we really appreciate your feedback! I will share your comments with Kirsten and the rest of the team and we look forward to assisting you further.

Noté 5 sur 5 étoiles

Good service

Good service, friendly staff, most cover sorted.
Natalie was very helpful, thank you!

23 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Stephen, thank you for these kind words and feedback! I will pass your comments along to Natalie.

Noté 5 sur 5 étoiles

Easy to arrange insurance

Easy to arrange insurance. Specific insurance for Scouts.

15 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Gregory, thank you for being our 500th review! We greatly appreciate your feedback.

Noté 5 sur 5 étoiles

Great service yet again

Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range of cover provided and came back to us with answers swiftly. Her manner on the phone were highly professional and her emails were concise and totally intelligable (no insurance speak!!) Thanks Jasmine and thanks Unity.

22 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Andrew, glad Unity was able to provide great customer service and provide you with a competitive quote. We greatly appreciate your feedback! I will pass your comments along to Yasmine.

Noté 5 sur 5 étoiles

I really wish my own insurance was as…

I really wish my own insurance was as easy as this was to renew. Added to the professional person I talk with who frankly shock me by giving me options to reduce our premiums. Thank you for your care, knowledge, professionalism and support.

26 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Peter, thank you for this great feedback! Glad Unity was able to provide great customer service. Will pass your comments along to the team.

Noté 3 sur 5 étoiles

Always having to chase

Always having to chase. Information not always explained.
Options not always explained.

28 juillet 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback, Ken. We have logged your concern with the relevant team for further investigation. Could you please confirm your Group title so that we can duly review your complaint and take forward for you. Please may you send this information to hello@unityins.co.uk, thank you.

Noté 5 sur 5 étoiles

Natalie made the process of matching…

Natalie made the process of matching our insurance needs to the right cover straightforward and efficient. So so approachable and pleasant. Thanks.

7 octobre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi David, glad Unity was able to provide a great level of customer service! Will pass your comments along to Natalie.

Noté 5 sur 5 étoiles

District HQ insurance renewal

Rob Townsend was extremely helpful in arranging the renewal of our District HQ annual insurance, especially as we had had a squirrel issue in our loft that had affected the electrics. Rob liaised with us and the insurer to ensure we had cover whilst we fixed the issue. Great service!

31 juillet 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Ian, thank you for this great feedback! Glad Unity was able to provide great customer service. I will pass your comments along to Rob.

Noté 5 sur 5 étoiles

Efficient service

Efficient service. One minor query which I had which was addressed promptly and helpfully by the agent, and the policy was renewed with little fuss.

29 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Trevor, we greatly appreciate your feedback! I will pass your comments along to the Renewals Team.

Noté 4 sur 5 étoiles

All handled very well…

All handled very well despite concerns about moving the shop. All sorted amicably.

19 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Roy, thank you for your feedback!

Noté 5 sur 5 étoiles

Supportive and patient!

I have recently taken over a treasurer of a Scout Troop and we use Unity for our insurance. I called the team for support with updating details and renewals and they were very helpful in explaining the policies and considerations as it was brand new information to me. Huge thanks!

26 septembre 2025
Avis spontané
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Réponse de Unity Insurance Services

Hi Andrew, glad our team provided a great level of customer service and explained the policies. We greatly appreciate your feedback!

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