Logo de Uno Lighting
Visiter le site web

Uno Lighting Avis 16

•
TrustScore 4 sur 5

4,0

Magasin de luminaires
Écrire un avisVisiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Magasin de luminaires
  2. Fabricant de luminaires

Écrit par l'entreprise

Supplier of Residential and Commercial LED Lighting, Supplying High End LED Lights for Kitchens Bathroom Bedroom Front room Living Room Hallway for both Residential and Commercial Settings, specialising in low level lights, marker lights, and soffit lights. Uno has a team of lighting experts, who can help guide you through your projects, to achieve an amazing outcome.

Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

16 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 5 sur 5 étoiles

Great service

Looking to add a ceiling led strip and I was struggling to find the required products.

Spoke to Paul at uno firstly via their web chat service and then by phone. Great service, giving me the required list of products to purchase as well as walking me through the install process for the led strips.

Initially ordered cool white with the wife changing her mind 30 mins after putting the online order through. Rang back and spoke to Paul who was happy to accommodate and swap for the cool to the warm white no issue.

Will update the review if anything goes wrong otherwise take it as a great service and products.

14 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Excellent service. I ordered some LED plaster profile and needed it urgently before the plasters arrived. It was sent that day and received the next day. All arrived in good condition and well packed. UNO was the best price I could find online. Thanks

6 novembre 2025
Avis spontané
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Mike, Thank you so much for your feedback — we really appreciate it.
I’m glad to hear the plaster-in profile arrived quickly and in perfect condition, especially with your tight timeline before the plasterers arrived. We always try to turn urgent orders around the same day where possible.

Great to know you found our pricing competitive too.
If you need any further LED profiles, strip lighting or support on your project, we’re always here to help.

Thanks again for choosing UNO Lighting! Paul Mount

Noté 1 sur 5 étoiles

Ordered 20M of walk over LED profile…

Ordered 20M of walk over LED profile and got Sent a mismatch of products, didn’t match up so couldn’t be used. The diffuser on 4 lengths was suited for under counter lighting not walk over. Company markets itself as a lighting provider for commercial projects but couldn’t get 10 lengths right.

UNO told me I’d need to wait several weeks for the supplier to investigate and a correct product may get sent out, taking me out of my return period. Pushing the issue back on to their supplier is wild to me as I didn’t order from their supplier, I ordered from them. They picked it and sent it out.. They should have sent the product I ordered out and rectified their fault as soon as I notified them IMO. Poor customer service.

Sent the whole order back because they wouldn't exchange the 4 wrong ones for the ones I ordered. They stated I had to send it back by a date 6 days ahead to be difficult although I was around 12 days into my 30 day return period. The return for a refund was at my cost of £30 UPS and they don’t refund your initial delivery of £18 so all in all I’m out £48 and a week delay on the project due to no fault of my own. If you advertise a product and someone buys that product, you’d of thought they would receive that product. Not with these guys, Well done UNO, you’ve excelled yourself.

Bad experience.

Had a better experience with ULTRALEDs

23 juin 2025
Avis spontané
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Lance

Thank you for your feedback. We’re genuinely sorry for the inconvenience caused by the incorrect part in your order.

While most of the items you received were correct, we understand that the diffuser on four lengths didn’t match your intended use, and we appreciate how frustrating that can be — especially when working to project deadlines. We take full responsibility for the picking error and apologise for the disruption caused.

We’d also like to clarify a few points for transparency:

* We offer a **30-day return window for a full refund**, regardless of the reason.
* In cases where **there is a fault or shipping error**, we also **refund the original shipping and return postage costs**.
* In your case, a **full product refund was issued**, and we’re sorry this didn’t fully address the inconvenience caused by the return cost.

Your feedback has been shared with our team, and we’ll be reviewing our handling of partial order issues to improve how we support customers in future.

We appreciate your business and the opportunity to learn from this. If there's anything more we can do, please don't hesitate to get in touch.

Paul Mount
Customer Service Team
UNO Lighting

---

Let me know if you'd like a shorter version for public review replies (e.g. Trustpilot, Google) or want to tailor the tone further.

Noté 5 sur 5 étoiles

Ordered 6 emergency lights excellent…

Ordered 6 emergency lights excellent lights excellent service will use again.

Thanks. Uno

23 janvier 2024
Avis spontané
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Jonathan, we are happy to hear everything went well with this project, it was a pleasure working with you. Looking forward to the next project, many thanks Paul Mount Team, Uno!

Noté 5 sur 5 étoiles

Excellent, would highly recommend 👌

We first of all contacted Uno to check what was needed for a continues cob light, they were very helpful.
So ordered Bespoke led cob and driver. Value was excellent.
All set up , very pleased
Order no 2618

18 décembre 2023
Avis spontané
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Christine,

Thank you for your kind review and for choosing UNO Lighting!

We’re really glad our team could help guide you through the setup for your continuous COB lighting — and even happier to hear you’re pleased with the final result. It’s great to know you found both the product and value to your satisfaction.

Thanks again for your order, we appreciate your support and look forward to working with you again on future projects!

**Best regards,**
The UNO Lighting Team
Paul Mount

Noté 5 sur 5 étoiles

Great experience

The customer service representative I spoke with on the phone was incredibly helpful, spending time to explain the various products available and guiding me to the product I needed. Upon ordering the light bulbs needed, they arrived quickly.

1 mars 2023
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Rob,

Thank you so much for your lovely feedback!

We're really pleased to hear that our customer service team was able to assist you so thoroughly and guide you to the right product. Taking the time to ensure our customers feel confident in their purchase is exactly what we aim for — and it’s great to know the bulbs arrived promptly too.

Thanks again for your order and support. We hope to serve you again soon!

**Best regards,**
The UNO Lighting Team
Paul Mount

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery , easy setup

24 janvier 2023
Logo de Uno Lighting

Réponse : Uno Lighting

Thank you so much for the great review!

Noté 5 sur 5 étoiles

Smart Bulb Purchase

Easy to order and reasonablypriced, delivery period excellent

29 janvier 2023
Logo de Uno Lighting

Réponse : Uno Lighting

Many thanks for the review John, it is greatly appreciated!

Noté 5 sur 5 étoiles

Great lights and really helpful

Great lights. The company that sells them Uno Lighting were really great to help and answer all the questions. Would definitely recommend them if you are trying to buy from them.

9 janvier 2023
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Maja, it was a pleasure supplying you the lights for your project, thank you for you business and review.

Noté 5 sur 5 étoiles

Easy to order

Easy to order, quick delivery

10 novembre 2022
Logo de Uno Lighting

Réponse : Uno Lighting

Hi David,

Thank you for the great feedback! We’re glad you found the ordering process easy and the delivery quick — just how it should be.

Looking forward to helping you again in the future!

**Best regards,**
The UNO Lighting Team

Noté 5 sur 5 étoiles

Very pleased! Best in the market!

I ordered a few different samples for my house renovation, and this one was by far the best. They are very bright for a 5w, Dim very well (we the addition of the dimmable driver) and the shallow height allows you to fit them anywhere. I ordered some white, and some black for my bathrooms, and they worked great throughout.

27 avril 2022
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Sean,

Thank you so much for your fantastic feedback!

We’re delighted to hear our samples stood out for your renovation and that the brightness, dimming, and design all met your expectations. It’s great to know both the white and black options worked perfectly for your bathrooms.

We really appreciate your support and hope your renovation continues smoothly. If you need anything else, we’re here to help!

**Best regards,**
The UNO Lighting Team

Noté 5 sur 5 étoiles

High quality fitting and amazing light…

High quality fitting and amazing light output for such a small downlight, they look much more discreet and modern than an ordinary downlight, I will be using these throughout my home, HIGHLY RECOMMENDED!

13 avril 2022
Logo de Uno Lighting

Réponse : Uno Lighting

Hi Nick,

Thank you so much for your wonderful recommendation!

We’re thrilled to hear you love the quality and sleek design of our downlights — and that they’re a perfect fit for your home. Your support means a lot to us!

If you ever need anything else or have questions, we’re here to help.

**Best regards,**
The UNO Lighting Team

Noté 5 sur 5 étoiles

Brilliant little light

Brilliant little light, they feel very high quality and are much brighter than I expected, used it for my bathroom niche, will be buying more for the other bathrooms, and will definitely use them elsewhere!

5 avril 2022
Logo de Uno Lighting

Réponse : Uno Lighting

Hi,

Thank you for your great feedback! We’re so pleased to hear the lights exceeded your expectations and worked perfectly in your bathroom niche.

We look forward to helping you light up the rest of your bathrooms—and anywhere else you need!

**Best regards,**
The UNO Lighting Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus