UPS Ireland Avis 600

We were home. No attempt at contact made. Driver jammed large package into smaller receptacle bin outside our gate. Package then clearly visible to anyone and unprotected from rain etc.. Receptacle bin distorted by delivery driver. . We had to dismantle packaging to get the actual product out of the bin. Even so it took two of us to get it out. We have recorded photos. Appalling service. Fastway were the only good couriers. UPS joins DPD as the pits. Anybody know a good courier in Ireland.???? Anyone noticed that the 'personal' answer from UPS to a complaint is always the same response in identical phrasing from 'Raja'. Don't expect anything meaningful from UPS. They really don't care.

Had to make contact about error in my address I found service excellent super help from Nancy and sachin. Aileen😀

I’m extremely disappointed with a recent delivery experience. The parcel was left at our front gate, despite clear instructions for it to be delivered to the door. This raises serious concerns about both convenience and the security of the package.

What’s even more concerning is the behaviour of the driver. When my mother asked why it wasn’t delivered properly, he responded dismissively and, as he drove away, used abusive language towards her. This was completely unacceptable, unprofessional, and deeply disrespectful.

To make matters worse, there appears to be no clear or accessible way to lodge a formal complaint on the UPS website, which is incredibly frustrating when trying to report an issue like this.

This experience has left us very upset. We would expect a far higher standard of service and conduct. I hope this issue is taken seriously and addressed to prevent it happening to others.

This is honestly the most dishonest service I have ever come across.

My package was due for delivery on March 04 and UPS falsely claimed they’re attempted delivery when they clearly didn’t as I was at home that day. To avoid this type of problem, I then asked for my package to be delivered at the nearby OOH POD for collection which the customer service refused to do due to the package supposedly requiring signature.

Now UPS is again pretending to reattempt delivery at my home stating they’re attempted don’t have security access when it is clearly written at the entrance that drivers need to CALL residents on their mobile.

This is an expensive package and I have been strung along for two weeks now at an impass with this incompetent service. They won’t drop the package at the collection point and they won’t call me to get it delivered at home. The UPS warehouse is more than an hour away from where I live.

This is an absolute disgrace and three weeks in this package is nowhere to be found. I paid €10 for this shipping incompetence. Absolute disgrace.

UPDATE: I reached out to the below email as requested by UPS and no answer whatsoever.

Package stuck in customs for no reason. Unfriendly and unhelpful customer support staff. Package arrived open and damaged with missing items.

I got an email that my package would be delayed one working day because of weather on the 13th march. I contacted UPS 8am on 20th march and was advised my package would be delivered today. I called back at 12:30pm for an ETA which could not be provided. I contacted on X and was told I would need the shipper to raise a tracer as it had not been scanned since 18th. This package is at the facility in my county and I asked if it could be collected which was denied as a “thorough investigation” is needed. I need this package urgently. This service is a disgrace.

I ordered an item which originated in Italy, it arrived on the 12 th March in Finglas, Dublin- on tracking it - I was told to expect delivery on the 12th March, then that changed to the item being delayed, and absolutely nothing since it is now the 20th March. I eventually got through to customer service and was more or less told it was lost and to file a claim online but when I tried to do that it wouldn’t allow me to submit it. I rang again and another person told me to contact the seller and report it there. I am so annoyed as I can’t get this item again as it is sold out. No effort has been made to find my package in Finglas- appalling service- how can it be lost ? The onus was put on me to sort it out with the seller. Would never ever use UPS . Update- today is the 24th March-after I posted this review on Trustpilot - UPS reached out to me and opened an investigation- this led to my package being found and it was delivered this morning. A satisfactory outcome but leaves me wondering if my issue would have been resolved if I hadn’t posted this review.

they promised me my package would arrive but at the last minute they said it was delayed! also the tracker didn't update for days so i didn't know where my package was! very bad delivery services ,so if you want your package to arrive on time NEVER choose UPS. seriously why take a shipping payment if its going to be delayed anyways?! so disappointed , never going to order using UPS ever again.
my last piece of advice to you all looking to order or ship with UPS: ALWAYS try another option first because UPS can't be trusted.

So frustrating - everything automated - so difficult to speak to a human - you use couriers because the item you are sending is urgent - in my case a passport -delivery guide three days - eight days later no delivery - nightmare - UPS has cost me in excess of €500 to recover the situation - do not use UPS if your delivery is important !!!!

I wish i could rate less than 1 star, this company are an absolute disgrace we are waiting on a package to be delivered that has been out for delivery since wednesday 11/03/26, we have a very big client waiting on this product a contract worth thousands probably going to be lost because of UPS, it is now 16/03/26 and surprise surprise the package is still out for delivery

My delivery has been stuck in finglas delayed twice now due to bad weather . The weather has been no worse than it ever is . It’s a bit of rain not snow or severe storms or anything of the sort .received an email this morning saying it would be delivered today and of course it never came . I’d never usually order from a company that uses ups but unfortunately I had already placed my order before I realised they use ups. I’ll be more careful to avoid UPS again . Shocking bad service

UPDATE So after being told my parcel would be delivered today, Friday, after UPS failed to deliver yesterday, I just got the following notification from UPS - "The delivery date has been rescheduled as the receiver requested". And so now it's due Monday, changed again, and stating that 'the reciever', i.e. me, requeted the change which is not true. UPS are a complete joke, such a poor service.

Once again UPS failed to deliver yesterday citing the usual 'issue' with the address details provided. No other delivery service has any problem finding me, and I had as usual given my correct eircode and phone number. After hugely frustrating dealings with UPS appalling 'customer service' my parcel is now supposed to be delivered today. I'm not purchasing goods from suppliers who use UPS anymore, they are impossible to deal with and completely unreliable.

I've been told that they couldn't deliver my package, even though I was waiting for it and didn't even get a call. They mentioned I could collect it from Finglas, I left work early, commuted for more than an hour, just to get told it's not ready to pickup and I should come tomorrow. I still haven't received my package and it's highly unclear when, or if they'll deliver.

I'll actively avoid sellers that solely use ups from now on and will let them know as well.

Do not trust UPS Ireland. I already wrote another Trustpilot review before, but I am writing again because I had two delivery problems in the same week.

They blindly trust their drivers even when the delivery was never actually attempted. They claim things like “we checked the GPS, the driver was at your door.” But the driver never rang the bell, and I have camera footage proving it.

Just because their driver stood outside the building for a moment, they automatically assume the delivery was attempted. It was not.
I was forced to deal with this for days for two separate parcels.
For the first parcel, after days of complaints, the driver finally bothered to ring my doorbell and I was able to receive it.
For the second parcel, the driver falsely reported for three consecutive days that I was not at home, even though I work from home.
Then someone from the depot called me. A woman with very poor English who was literally shouting on the phone.
Only after I posted a review here, someone named Laura contacted me by email apologizing and suggesting that I either collect the parcel from the depot or send it to a collection point.
I sent it to a collection point two days ago, and since then they delay it every single day.
At this point it honestly feels like they are intentionally trying to force the parcel to be returned to the sender.
This whole experience feels like a complete scam-level service.
Avoid UPS Ireland if you value your time and your delivery actually arriving.

Terrible service, several times when waiting for a package UPS don't deliver, but recently a company in Germany is trying to have a package collected from our business, UPS told them there is an issue with our Address , which is the same address they used to deliver the item a few weeks ago. Impossible to contact the office due to AI on the phone and no live agent on the internet. No email address to contact local depot.

I am a customer of Faire & all their deliveries go through UPS. I have never had one package arrive when they say it will. Every single time they put up the message "The borough or county shown in the address is incorrect and may delay delivery. We're attempting to update the address" I have even changed the address which clearly gives the town, county & eircode but they still send it to wrong borough EVERY single time. I'm waiting 3 weeks for one parcel that they say was misrouted and they update their message every second day with the same thing!!!

My parcel has been in Ireland since Feb 27th and in the same warehouse in Roscommon since March 2nd. It is now March 9th and no sign of my parcel. AI support is useless and the phone number puts you through to a robot who is also no help.
After submitting a review through trustpilot I received a prompt reply from UPS and also an update from the warehouse.
Upgrading from 1 star to 2 stars based on this response

Delivery stopped by customs. UPS called me but phone blocked call calling it a scam number. They left voicemail. Foreign accent i couldn't fully understand looking for info to be sent to an email i couldn't verify. I rang back. Number not connecting. Everyman felt like a scam. I tuned off blocking. They called back next day. Same girl. Really hard to understand what was been asked. I think she was in a headset. Line just wasn't clear. Failed to make any effort to reassure me it was genuine and she seemed happy to finish the call when i said i found it suspicious. She rang a couple of days later. Gave me an email address. I couldn't verify email. I googled ups contact email. Emailed that but they said email another ups email. Don't know why they just didn't forward my query. They called again. Same person. Said it's my last chance. Hard to understand accent and unable to verify they were genuine. Never got package. Amazon refund me so no big deal. But UPS didn't seemed bothered. Probably genuine but ask red flags for a scam call. You can't just ring someone on a suspicious number and ask in a foreign accent for a someone to send you information.

UPS Ireland has provided one of the worst delivery experiences I have ever had.
They delivered my package to the wrong address two days ago. Since then I have spent two full days calling their customer support trying to get the issue resolved. Every single time I called, I was promised that the problem would be fixed the same day. I was also told I would receive an email with details and that someone would contact me by phone. None of those promises were ever kept.
Customer service appears to be handled entirely by call centres outside of Ireland. The agents repeatedly told me they cannot contact the driver directly and are unable to do anything meaningful to resolve the situation. All they do is repeat scripted responses and make promises that never happen.
It is unacceptable for a major delivery company to deliver a package to the wrong address and then provide absolutely no real support to fix their mistake. There is zero accountability, zero follow-up, and no effective way to escalate the issue.
If you value your time, your parcels, or basic customer service, avoid UPS Ireland.

Absolutely terrible. I paid for a “quick delivery” and they said “they couldn’t access the apartment “. Of course you can access if you don’t even try! Nobody called, nobody texted. Customer support are like robots. Avoid avoid avoid