UPS Ireland Avis 600

Two days in a row they have "attempted delivery" but I've received no phone call and no ring to my apartment. Customer service is a joke too, there's a number on their website but when you call it doesn't go through. Managed to find an email after digging around and even then they don't respond quickly. (Emailed yesterday afternoon, got a reply next afternoon, replied after, still waiting for a response). Delivery driver never left a slip so I can't even change the address. Literally they have one job, why make it so hard for people to receive their orders.

On an order for two duplicate vehicle keys from London costing 6 pounds sterling UPS attempted to charge 17.50 customs and no explanation whatsoever was forthcoming nor were they contactable in person. Never use again.

its a joke that you cant speak to a real person, my parcel is delayed since 26/2/26 and i cant get any information. i needed the items for work and ended up having to buy again and have a different company deliver

Wow UPS you have excelled again and held the number 1 spot for the worse delivery Company. Congratulations.

I think we should boycott ups cause it is rubbish delivery company im never using any company working with ups this was my first and last time

Horrendus service. Impossible to interact with or use.

Shopping online because I want get my order without going anywhere. UPS sucks! Every time I have to go and collect at some collecting point, it's a far away and it's very very annoying.

Absolute trash. Was using them for a while for my small business and was getting good results. Then a load of packages went missing or got broken in transit and UPS basically stopped replying to me, they left me in the dark for weeks at a time and then when I actually managed to get through to someone I was fobbed off. This lesson has cost me over a 1k euro in lost or destroyed packages and non refunded shipping fees. The big companies always screw over the small businesses. Absolutely disgusted with the treatment and the lack of basic respect, as a business I recommend steer well clear

The worst delivery company in the world! I have no doubt about that! I've had problems with UPS deliveries before, but I never filed a complaint. Today I had another problem and decided to leave my feedback. Every time I've had problems it's been because of delays or because UPS was classifying my delivery as delivered even though they didn't even try to come to my house, even though I paid for delivery. I have to go to a location to pick it up because the company has incompetent drivers who don't do their job! If you have the option to choose another company like DHL or others, choose them even if it's more expensive because UPS will delay your lives!

UPS mis-directed our package to USA instead of Canada, unable to locate or give us any updates re location after almost 2 weeks. Universally Pathetic Service is what we received and still no updates from anybody- DO NOT USE UPS

Pure Incompetence: UPS is a Ghost Service
​If I could give zero stars, I would. Dealing with UPS has been an absolute nightmare of lies and "phantom" deliveries. Here is why you should avoid them at all costs:
​The "Invisible" Driver: I’ve been home for multiple delivery attempts, yet they claim I wasn't there. No knock, no doorbell, and zero effort to call or text me. It’s like they’re playing hide-and-seek with my property.
​Broken Promises: They scheduled a third attempt for last Friday. I waited around all day like a fool, and they just never showed up. No update, no explanation.
​Zero Communication: I’ve received no emails and no phone calls. The only thing they can seem to deliver is a "final notice" slip under my door while I’m at work, threatening to ship my expensive package back to the sender.
​Customer Service is a Myth: getting a human being on the phone is impossible.
​I paid a premium for shipping, and instead, I’m being gaslit by a delivery company that refuses to do its one job. job. My paxkage is now being sent back because UPS is too lazy to actually knock on a door. Unacceptable.

One of the worst customer service experience with this company. The people handling customer service are very incompetent or very ill trained. They make misleading statements, make false promises, no help is offered just to get you off call. No ownership. Their delivery guys are another level of lairs. My wife was home all day yet the delivery driver put a note stating failed delivery attempt when no one even came to our house in first place. I called customer service, agent says will escalate to logistics team and someone will definitely call back within 2 hours, no one did and guess what their phone robot system says they are now closed while their agent said they work until 8. I attempted calling before 7pm.Liars cheaters. I had a part ordered for car which I needed by today anyhow my NCT is booked for tomorrow who will compensate me for my lost fee, time and so much headache.
I will make sure to explicitly request all online shops to use other delivery provider when sending goods to me other then UPS. I buy very often online but never had such an experience else where what a shame.

People work so UPS hove no note pad for you to tell them to leave it be it next door or somewhere safe. The on line system is backward? They do not give you an option for what you want. I found ups very frustrating 😕 update. 18/02/2026 UPS came back to me they were very polite sorted out the issue. The customer support guy was top notch. Thank you UPS.

Terrible service, the tracking information is completly useless because is not true

Tracking stopped in a depot 30 mins from the delivery address, 3 days later: no one knows where the packages are. Everything else has been already said in the other reviews. Scammers, liars and incompetents all of them over here. Stay away and let the shops working with them know what services UPS provides.

First delivery scheduled for Wednesday then Thursday the Friday I got notification that item out for delivery but guess what Customer care said it was left behind in Dublin and won't get delivered till monday
No offer to compensate for lost earnings
Avoid at all cost they are useless

USELESS PARCEL SERVICE

another delivery another delay always an excuse

Box Sitting in France a few days no update today

They even put an ETA anytime from today until Sunday. UPS dont deliver Sundays so will be Monday if lucky so over 5 days late

Scandalous set up and the customer service in the Philippines rude and have NO customer service

Basically no one gives a toss at UPS

DHL on time everytime had a box delivered in 2 days also from Italy??

UPDATE couldn't be arsed delivering 1st thing now i have to wait until Monday afternoon
Absolute cans of p++s
Nearly 2 weeks late and customer service reply reply saying sorry yet no recourse
USELESS

I received an email stating that the package was delivered, however it had not been. I contacted them and they said it was definitely delivered to the correct address and signed for.

I explained that I was at the house the entire time and it had not been delivered here. They kept insisting it was, that the address was correct and that it was signed for. When pushed as to who signed for the package, I was told the recipient had just signed the letter R.

They were refusing to check, said they could not contact the driver and as far as they were concerned it was delivered.

I checked with my neighbours on one side, who had received nothing. I then tried the empty house on the other side. The package was on the doorstep of an empty house. There is no possible way for anyone to have signed for it as nobody is living there (the door is at the end of a long drive).

UPS are not reliable, blatantly lie, and refuse to provide any proof of delivery.

Terrible service.

Kudos to Laura from Customer Service Ireland.

The UPS Customer Care Representative gave special attention to my package. As I am getting married in a few days, the misunderstanding regarding my package being lost in the UK led me to contact UPS support. Unfortunately, the customer service from India did not communicate clearly and did not offer any real assistance. On the contrary, they advised us to return the package to Mexico, which they could not even pronounce or spell properly.

Thankfully, Laura took over the case and resolved the situation.

Awful!!! Nearly two weeks to deliver a package at my door..keep saying that are "trying" to gain access to the place and yet nobody ring the bell!! I have someone at home constantly and yet a delivery driver cannot f**cking enter the building?!... not even being able to just phone my number or to ring the bell of the other 20 people living in the same place!! I gave instructions to leave the package in the mail room...the worst company.. through the app there are all the steps to reach me but nobody is trying to do so.. still after 4 attemps on not being able to enter the premises , nobody and I repeat nobody it's reaching me!!