UPS Ireland Avis 600

Of course they are unpresentable, liars and thieves.

My order was supposed to arrive on Monday the 12th and has been in the Finglas warehouse since that same day. A week and counting towards two weeks of delay.

I contacted the retailer up to five times, and they always pushed back to UPS, providing all the delivery details, but they still haven't done their job.

The UPS telephone agent (after calling them four days in a row asking them to please escalate the case) told me today that UPS would definitely call me today to deliver my order, as this situation is unbearable.

Obviously, she lied to me and no one called me (just like the other days). I will personally file an official complaint against them in Ireland, and obviously, you can be sure that I will use my social media with over 80K followers so that no one else falls for this scam.

Will tell aswell some companies that they work with them to definitely switch to a professional service instead of this thieves.

Absolute liars.

Expecting a package, should have been today. Check tracking and it has exemption (when doesn’t it with ups) for wrong address.
Right address given to seller, contacted seller by email while waiting for reply rang ups.
UPS Indian customer service rep who I could barely understand he was speaking so fast, eventually got out of him that seller gave wrong address and said address I said was wrong and to contact seller to change.
Seller gets back to me saying they gave right address and that ups told them they sometimes change status to wrong address just because they are delayed/late delivery.

So they are crap courier but even worse now they are lying to everyone.
The poor seller I nearly killed as ups stitched them up to be liars.

Only liars are ups. I have always had bad experiences with you everytime a store used you.
I will make sure never to use anybody who uses you again.
Not on to do that crap.
Now waiting extra day for delivery and still by now 2pm no update.

Send me a private message for my tracking so, I’m not putting public details on this review.
Even so you refused to help me over the phone after 30 minutes waiting to talk to someone. You err very unhelpful and abrupt, terrible customer service.

NO contact at all. Go through the purchase site to track. Get SMS links to ups page but WHERE IS MY PHONE?? Used the same No Access code excuse last year but nobody called me or contacted me. How are you even still in business? I can't even copy the tracking number, I end up on the site. Your order is on its way to Dublin 8 - 32477162574 Gomobi.Sender.

Parcel delivered to wrong address approximately 30 kilometres from where I live . Very difficult to contact UPS but having persisted got through to their call centre and was assured their technical team would contact me within 24 hours . This of course didn’t happen and having contacted them again on 3 more occasions I’m still waiting for a response. This all occurred on 18/12/2025 . Actually 1 star is too much .
Deirdre Clarke

My parcel was identified as delivered but it wasn't. I ended up on a 'computer' says no loop! The chat is not helpful. When you ring you get a AI voice doing the exact same thing as a the chat. Then when you ask AI for a human, you get robotic response from what sounds like a person. You're left with the sense that you have just spoken into the void and engaged in a pointless exercise!

If I could give 0 stars I would. Countless problems with deliveries not arriving. And this time when they do manage to deliver the package it’s open and left hanging from my front gate in the rain. I’d honestly choose any other courier than UPS

Delivery happened ok - just not to anywhere near me. Sent me a picture of a front door with the item on the doorstep. It would be useful to know where that door actually is.
Disaster - and the stupid automated AI interface on the phone system is as bad.
Why don't UPS just use Eircodes? Surely that's logical. Or if not, at least provide location details in photo metadata.

My parcel was apparently out for delivery 3days ago, but it never arrived and when i checked tracking it said "address information required" despite my address and eircode being correct. There is nowhere on the tracking website to submit this info and chatlines are closed in the evening after waiting all day for it to be delivered. I called the helpline the next day which has an awful AI bot that makes it near-impossible to get through to a human agent, but I eventually did get through to someone after about 6 calls. The person confirmed my address info and said that the parcel would be delivered the next day, however that night i got another email again saying "address info required". Again i will have to wait until the next morning to call. Absolutely useless postage service, the address was correct the very first time, we called to confirm it was correct, and now the parcel is delayed even longer for no reason. I'm going to try call again tomorrow as I am afraid that UPS will just return to sender even though my address is correct, they just haven't bothered to try deliver. Clearly UPS have no business operating in Ireland if they cant make sense of Irish addresses and eircodes.

That is unacceptable. UPS reported three “failed delivery attempts” by email, yet our CCTV shows no courier came to our property even for a second. Today I stayed home all day, watching the window and checking CCTV, and still nobody arrived, but UPS again marked it as a failed attempt.

This is not a mistake, it is repeated misinformation. We lost time, took a day off work, and were constantly misled by tracking updates that don’t match reality. Extremely poor service and zero transparency.

I have received a reply to my review but unfortunately they want me to chase my delivery down I've had 4 weeks of dread over this i owe builders a fortune and still no fire and I refuse to do any more concerning this package oh by the way according to them they tried and failed delivery again yesterday 😅 I was at home again all day ADVISE not to use UPS if u can avoid it HAPPY NEW YEAR

For an established company awful service!
There little communication from the business to say the package was to be delivered. I did receive an email stating the package was delivered and signed for by me at 10:04, I checked outside my house at 10:06.
I was home at the time of delivery with my family and no package was delivered. I have a door camera and no package delivery was on the camera. The address EIR code was provided.
The online system states I signed for the package, no I did not.
I called UPS straight away, they said they could not talk to the driver even though the driver only dropped it off 30 mins ago. I have a case number but no follow-up from UPS.
AWFUL service, cant believe they are still in business.

Horrid. Got no email or text update about my package and after waiting forever for my package, I finally checked tracking only to see that I had import fees due that I was not made aware of.it also said there was multiple failed deliveries, which is untrue.it now says it will be returned to sender, which is ridiculous.. Mind you, this is after they lost my last package, and the retailer had to send a new one!

We were expecting a delivery before Christmas on a parcel from Belgium. Ups said they tried to deliver to our house twice but no sign of our parcel. On their app today it said awaiting new delivery date. This afternoon a neighbour down the road from me called to my house and said she got a parcel left outside her house on 31/12/25 today at 13.24 pm. Ups delivered to the wrong house after putting their own printed form, on top of the hand written address, with the incorrect street name. The handwritten address was correct. Their printed one was not.They shortened the address and put in the correct house number but the wrong street altogether. 100 metres from our house. Obviously they called to the wrong house twice before finally leaving it outside the wrong address on their third visit. What makes it worse is the fact that they had the correct Eircode on the package but failed to spot their mistake.I do have sympathy for their delivery driver as he/she would be very busy prior to Christmas. Thankfully an honest neighbour sorted out their mistake. I have given them a 1 star vote on trustpilot as it is the lowest vote I can give. Latest update from Ups. They have posted a photo on their app to prove they delivered the package today. The only problem is that the photo displayed is NOT a photo of our house.

Delayed my order from an ‘incomplete address’. Even tho its completely right. then I was told my order would be here in the next 24 hrs over the phone which was 2 days before christmas. (never happened) my order was just kept in the warehouse for days and then out of nowhere decided to send it back to the sender for no absolute reason my order was supposed to arrive on the 19th never came

An update to the saga. I called again yesterday. The short story is that my outgoing package is still sitting here on Christmas morning instead of at it's destination, or at least traveling towards it.

After spending another 20 minutes trying to get to talk to a human, I got through to their call centre in India or wherever it is that UPS can find their cheap workers to support their deliveries on the ground in Ireland.

After telling me that drivers would not be collecting packages that day due to Christmas, the person very helpfully suggested that I bring it to a drop-off location. I was fully aware that I can bring it to a drop off location. In fact, when I purchased the shipping, I went to the bother of accepting their offer to PAY EXTRA for them to pick it up instead. There was no offer of a refund for the collection fee. I would have brought it to the collection point at the start if the pick-up had not been offered as being available. I was a little surprised that the Customer Service never though to helpfully suggest that I could just drive to the destination with the parcel to deliver it personally myself..........

So what are some of the major issues here? The first is that they offer you a service they don't have capacity to fulfill. In my case, this means that a parcel - that I could and would have posted with a reliable service instead - has not been posted because UPS lied in telling me that my parcel would be picked up on Monday, then lied and told me that it would be picked up on Tuesday.

Secondly, if the driver just decides he can't be bothered to pick up your parcel, he will mark it as some kind of "attempted collection". And as far as UPS are concerned, unless you put in additional effort to chase them up, that is the end of the matter and they have your money anyway. A reasonable assumption would be that if the driver doesn't pick your package up that it is put on the list for collection the next day. But not for UPS. You have to call them the next day to reschedule. And if the same thing happens the next day, you have to call back the following day etc.

Thirdly, too many lies. The latest one being that someone would call me yesterday. Nobody called.

No doubt some "rep" will copy and paste their boilerplate guff of "Please email X with case number 123456" in response to this comment. I mean, you have a customer service helpline. Isn't that simply an admission that your customer service system is not fit for purpose? The whole experience - from the circular automated system you get when calling - to the delays and false promises, appears to be based on the strategy that UPS have your money and that if they pay some poor person in India a Euro an hour to waste enough of your time and delay you, that you'll eventually forget about the money you paid to them

Paid for priority delivery, received a confirmation on the 19th to say it would be delivered on the 20th. No delivery! I contacted costumer service on tbe 21st, they informed me the driver was too busy to deliver all parcels that day. I offered to go to the depot to pick up which was declined. As of now December24th, despite speaking to customer support everyday I have nor received my parcel. I will never order anything online again if UPS are their partners.

Paid €20 extra for express shipping which was advertised as being delivered in 1-2 days, firstly they gave me an estimated delivery of the 29th of December which was not what i paid for and then when it arrived in Ireland yesterday, they just didn’t bother to send it out today, it was scanned at 10pm yesterday and no other update since, paid extra for nothing, also it was scanned twice, surely it can just be sent out, they advertised a promise i paid for that they cant keep.

I have had one of the worst delivery experiences I’ve ever encountered with UPS.

My package was shipped to Dublin from France, and for over 11 days it was marked as “out for delivery” every single day, only for the status to later change to “security access needed.” This is completely false. There is no security at my address — it is a standard apartment. The driver could ring the bell or call me, which I confirmed multiple times.

I contacted UPS customer service five separate times. Each time I received an apology and was assured the issue was fixed and that delivery would happen the following day. Every single promise was broken.

The issue was eventually escalated to a senior agent, who claimed the driver could not access my street. We explicitly agreed on an alternative delivery to Daybreak, North King Street, Dublin, and I was told it would be delivered the next day.

The next day, I went to the shop myself. UPS had delivered other packages there — but not mine. The staff had no record of it at all.

This package was a Christmas gift, and due to UPS’s repeated failures and false assurances, it is now impossible for it to arrive in time since the 24th places do half day work. The entire purpose of the purchase has been ruined.

This experience shows a complete lack of accountability, unreliable tracking updates, and customer service that repeatedly gives assurances it cannot or does not keep.

I would strongly advise anyone ordering time-sensitive items to avoid UPS if they want their package to actually arrive.

Parcel was due to be delivered to Skerries on the 12th of December 2025, but got rescheduled to the following week. I then changed the on the 15th of December 2025 to suit the new delivery date of the 16th December. I accepted that there would be a slight delay as a result. The package is now stuck and I was told that I should not be able to change the delivery address, but it was surprisingly easy to do that. It is now the 23rd of December and I have now been asked to get the sender involved to resolve the issue. Problem is that the parcel contains specialist food - that is not available in Ireland - for my ill cat. I have now run out of suitable food for him and his condition is deteriorating. And UPS only apologised for my inconvenience and thanks me for my understanding. Truly a terrible experience.

Hi
I am waiting an international parcel. This company did not send the reminder for paying clearance charges. Paid clearance charge since 17 th Dec. As per tracking my parcel is in warehouse. I have contacted customer care on 19 th Dec asked me to wait until evening unable to provide an answer when my parcel delivered. Online tracking details shows my parcel is in the warehouse since 17 th Dec. When I spoke with the customer care on Friday stated I paid clearance charge late that is why my parcel delayed, no sign of parcel yet. Emailed the customer asking to file a complaint for lost items through sender. It may be easy for the people who work may be harder for the parents/ siblings unreal time to spend on creating such a parcel to the relatives. It was emotional and stressful of not getting my parcel yet. Poor experience. Received several parcel via A post and DHL never had a issues. There is no contact number to warehouse. My home address to warehouse only 30 minutes. I am not sure what is the purpose of running company unable to process the customer request through proper way. Received a email today saying that there is no movement of parcel from warehouse since 19 th Dec want to file for lost items.