UPS Ireland Avis 600

I gave one star to UPS because sadly there isn’t an option for -10 stars! Four times my parcel was out for delivery and four times it was brought back to the depot. Nobody from UPS called me they just threw it on and off a truck for a week. And as for the customer service let’s just say totally untrained even the manager ! I would never order from a company again that uses UPS.. all I can say is avoid avoid avoid!!!!

Once again… UPS has caused issues. Marking my packages as delivered when it’s not. Now I’ve waited a week before saying anything but CHRIST worst delivery service ever..

I’ve only processed two packages with UPS this year and both have failed to deliver leading to unacceptable waste of my time, contacting the seller for refunds and ofcourse leaving wonderful reviews like this one…

If I could give 0 stars I would. What a joke. Parcel supposed to arrive last Friday, then updated to Today. Got an email last night it's been delivered at 20.01pm. Off I toddled out to pick it up. Guess what nothing, nothing with the neighbours either. Nothing on my security camera. In short lies. Called today and lady on phone says tracking number shows it's delivered..... well why am I calling you if it was ...... It's wasn't delivered! and this is the 3rd time I've had this issue in 12 months with UPS. Absolutely woeful, avoid at all costs. Will pay extra to avoid in future .

This has been an extremely disappointing experience. The package was supposed to be delivered last Friday, but without warning, the status changed from “out for delivery” to: “The delivery date will be provided as soon as possible. The package is in a secure facility pending clearance or resolution.”

What makes this even more frustrating is that I paid extra for this service specifically expecting faster delivery, yet that clearly has not happened. Additionally, the import fees for the package were paid early, so there should not be any unexpected delays related to customs charges.

Calling customer service provided no useful information. The only response I received was that they would “escalate the matter and contact me,” which feels like a generic script rather than any real explanation or solution.

Extremely Disappointed with UPS OOHPOD Service

Update 04.02.2026: received response from Customer Service representative Connor. UPS are saying there's nothing to collect. OOHPod are saying they have advised the driver that the package is ready to collect. This is going on since 23 Jan. OOHPod is a partner of UPS. Can someone please contact Shauneen in OOHPod and sort this out.

Update 04.02.2026: message sent to Raja and awaiting reply

I attempted to return a high-value parcel to Spain through UPS using their OOHPOD service. My package has been sitting in the locker since 23 January, despite receiving daily assurances that the issue would be resolved. As of 3 February, my parcel remains uncollected.

Throughout the past week, I’ve been repeatedly promised a swift resolution, but these promises have been empty. Not only am I now going to miss the required delivery date, but I have also wasted significant time and effort.

This has been a very frustrating experience, and if I could, I would give UPS zero stars.

Absolutely the worst ever courier. Virginia Cavan depot is joke, their driver didn’t collect the packages 3 days from Carrickmacross, than he collected Friday afternoon after I spent 30 min talking with Dublin office and believe or no he brought the packages inside Virginia depot Monday morning. Amateurs, I don’t know how they still operate. Paid service for 2-4 days delivery €65, now 8 days nobody knows where is the package .

Avoid this courier

I chose UPS over other carriers because it was advertised as the quicker option. Unfortunately, that turned out to be a mistake.

My parcel was delayed on the delivery day, and UPS claimed it was because the receiver name was not listed and the address could not be confirmed. However, the full address and Eircode were already on the tracking information from the beginning, which I personally verified when I first tracked the shipment.

After I replied immediately with the full address and Eircode again, I received no further response from the UPS agent (Ram), and the tracking information later showed a reduced and incomplete address, which only added to the confusion.

The parcel was meant to be a birthday present, and the lack of urgency, accountability, and follow-up from UPS caused unnecessary stress and delay. I would expect this level of service from a budget courier, not from UPS.

Very disappointing experience, and I will think twice before choosing UPS again.

Update: Connor responded publicly on Trustpilot asking me to email the UPS UK & IE team with my details and a case number — but he never contacted me again after that. I emailed immediately and received no reply whatsoever.

Monday was a bank holiday in Ireland, so the next contact I received was on Tuesday, when Ram emailed to confirm that my address and Eircode had been reviewed, verified, and communicated directly to the driver. I was explicitly assured that the parcel would be delivered by end of day. That assurance was not kept.

What is most striking is not just the delay, but the complete absence of ownership. Public responses appear to be made for optics, private emails go unanswered, and even written delivery confirmations seem to carry no weight. Communication between UPS representatives is clearly fragmented, leaving the customer to chase basic follow-through.

At this point, UPS’s service honestly reminds me of Fastway in its better days — disorganised, unreliable, and reactive rather than accountable. This is deeply disappointing from a company that presents itself as a premium courier.

If this update is visible to UPS management and still does not prompt action, it speaks volumes about how customer issues are handled.

A straightforward delivery should not require days of chasing, repeated confirmations, and escalation just to get answers — let alone the parcel itself.

Absolutely shocking! Pay for delivery and have to collect it from the depot. No attempted delivery - constantly the same thing - scam of a company charging people delivery and not providing the service!

If I had been able to select any other shipper than UPS I would have done so, as I have long known that they provide substandard service in Ireland. Unfortunately it was the only shipping option available to the sender.

UPS marked my parcel as ‘Out for Delivery’ every day for the first two weeks, only to bump it to the next day each evening. No delivery attempts were made. I phoned customer service multiple times, was told repeatedly that the issue was ‘escalated’ and that someone would call me, but no one ever did.

The sender filed a missing parcel claim and has also heard nothing. Tracking then changed to ‘Delayed,’ then back to ‘Out for Delivery,’ and eventually to ‘Delivery date will be provided as soon as possible.’ I later received an ‘exception’ notice claiming a recipient delivery address change that I never requested.

There has been no communication from the Dublin depot, no callback, and no explanation. I escalated to regional management by email and received no response, acknowledgment, or commitment to help resolve. This has been three weeks of wasted time, misleading updates, and what feels like gaslighting about the parcel’s status. I have screenshots and emails showing the constant tracking changes.

Absolutely unacceptable service and UPS customer support is so utterly broken it seems they have deliberately designed it to punish customers.

Routinely says delivery will be today and fail to show up. The tracking offers the ability to sign up for "Out for delivery" notifications which do not arrive. Customer service is an automated voice recognition robo call line before you can get through to a human. Hands down the worst delivery company out there, avoid at all costs.

Always late

Tried to courier my new passport from Ireland to another country as the passport office would have taken too long to deliver. I paid for UPS express with a two day deliver estimate. I rang UPS and they said if I drop the package to the access point prior to 4pm then it will DEFINITELY be collected that day, so I made sure to drop it off in good time. I rang again when it wasn't picked up and they assured me it will definitely be picked up, guaranteed. Passport was picked up the following day, I still had hope. That day I had a notification saying it was on the way with a delivery date as I had booked it, hurray. The next day (the day before I am scheduled to travel) I am following the updates, checking to see when it is out for delivery. I received an update saying it was delayed slightly. I rang them. They say it has not reached Dublin airport yet and is due to arrive at the destination in 3 to 5 days. Currently I'm telling my work to cancel my flights and accommodation. Thanks UPS for the reliable service.

I made sure all calls are recorded, so any UPS person reading, feel free to listen back to the calls guaranteeing the pick up of my package.

Edit - if you can tell me how to request a refund for this service that would be great, thanks.

Ordered in Wayfair with delivery date of 16/01 - unfortunately via UPS. Delivery delayed due to "wrong address" in the tracking so I contacted UPS and Wayfair to sort this out as address was correct from my end, I figured it could have been wayfair's mistake. Spoke with agent on both ends and I was assured it will be sorted. Still not received the parcel, tracking still shows address incorrect. I have not received a call from the driver to confirm address. I instructed both agents when I spoke with them to deliver to access point instead to make it easier if they cannot find my address but still the same. Very frustrating. Avoid!

Very disappointed with UPS service. My package was marked as delivered, but I never received it.

An expected delivery today was not delivered by UPS. Possibly the worst available courier service in Ireland. I would never select them given a choice.
The customer support functions are all AI now and very unhelpful for tracking information.
The phone service is equally as unhelpful. After dialling through many options I finally got an agent.
The drivers reason given was the manufacturing plant was closed. This was a blatant lie. The plant is open from 9-5. No van was seen entering the plant.
Terrible customer service between lazy AI and a driver that did not attempt to make the delivery

The worst delivery company I have ever dealt with. Package is a week late. They have a live Web chat that is absolutely useless and when you ring the contact number they give you it's just an automated response system which is again absolutely useless

Avoid UPS if you have any other choice. My experience has been a masterclass in incompetence:

Day 1: Package arrived in the country. I paid all duties/taxes immediately upon notification. I have a receipt to prove this and my tracking also states that import fees have been paid.

Day 2: A UPS van pulled up to my house, stayed for about 20 seconds without the driver exiting, and drove off (I have time stamped CCTV of this). The tracking was immediately updated to "Delivery refused, customer would not pay COD." This was a blatant lie; no contact was made, and the duties were already paid. Customer support promised a re delivery that never happened.

(weekend between day 2 and 3)

Day 3: At 5:15 AM, the tracking updated to "Final delivery attempted, customer refused." This is physically impossible. I went through the CCTV logs, UPS had not been back at any stage.

The "Support" Experience: When I contacted CS, the agent acknowledged that my duties were paid, but then immediately stated the package wouldn't be delivered until duties were paid. She was stuck in a loop, unable to process the fact that their system showed the payment she was asking for. I asked to escalate, she said she could not.

I currently have no idea where my package is, or if it will be delivered. I stated that I would go and collect that package from a depot. CS told me I could not do that either.

I will be blacklisting any supplier that insists on using UPS in the future.

As per all the other reviews absolute joke of a company.
Delivered my parcel to a self service box and still haven't issued a code to open it after 4 weeks. Latest from UPS is that it's the senders fault.

I changed a delivery date online which Wineonline had messed up. UPS confirmed that this had been done but delivered on the wrong date regardless. They are well deserving of their poor satisfaction rating.

Shocking service avoid at all costs.
I ordered a phone the 7th of January from an Irish Company. On the 9th I was notified that a failed delivery attempt had been made which wasn’t true as I was home and the driver drove in and drove straight away, on the 10th another failed attempt was made by the driver driving to a farm yard and trying to deliver it there and finally today the driver drove in and drove out and now my package is being send back to sender. Not once did I receive a phone call or text message to say they were either here or going to deliver it, I had requested through multiple emails to leave without signature and I requested it was okay to leave at the farm. After continuous emails in which they spoke to me in German my package still hadn’t been delivered and it’s been over a week since they “started” delivering it . This has brought significant distress and I feel like they just ignored all my requests so if possible stay away from this company as they are just a waste of time.