uptownie.com Avis 520

I placed a fully paid order of 2 dresses on May 7th. Order # 514642. I am writing a review after waiting for 2 whole months.

"We apologise for the delay. Rest assured, your order is being processed on priority. We will share the tracking details over e-mail and WhatsApp shortly. We greatly appreciate your patience "

The above is the response being received from them for the Nth number of time. They aren't ready to cancel the order and refund the money either. Please do not make a fool out of yourself. I clearly lost 2000 Rs. And also my time.

I purchased two items initially. Then returned two items bcz it didn’t fit me well. They gave me credit points. I again purchased three items out of which two were bought using credit points. One of them now is not fitting me so I asked for return and they are saying that they don’t accept any returns on items bought using credit points. What kind of rule is that and nowhere they mentioned this. It’s a stupid site and total waste of money. Stuff is also not good.

Order delivery time shows 4-5 days. Ready to ship. But it’s been two week they have not even processed the order, they keep sending me order delayed messages which I think are auto generated, on checking order status it shows not yet processed and when I select cancel order it says that my order has already been shipped so can’t be canceled. On further enquiry they said they are in process of shifting the warehouse so there is delay. Then next time in a few hours they said too many orders have come in so there is a delay. Clearly fake reasons and the company seems completely fraudulent. Even now the piece I have ordered on the website shows ready to ship and one day shipping . So clearly it’s a scam. As if they are short on stock they should update it as sold out or Pre order.!

Placed an order for two shirts on 17 June 2025. As per website details shipping was to happen in 2-3 business days. No such thing happened and they constantly keep sending messages apologizing for the delay as they have received too many orders and no date for shipping. Comments posted on their FB page are judiciously deleted so that they can lure people to place orders. Most Pathetic service. Most definitely avoidable. I am sure I have lost the money.

FRAUD!!!!

They will not process returns n refund the money.. big scammers I must say …

I had ordered a top from the online portal Uptownie in size L. While the quality of the product was decent, the fitting was not appropriate. So, I opted to exchange it for a different design in a larger size (XL), thinking it would resolve the fit issue.
To my surprise, the XL size didn’t fit either — in fact, it was worse. While I could at least wear the size L, the XL top didn’t even go down past the chest area. This seems to be a flaw in the product’s design or sizing chart.
For reference, I usually wear size M or L in brands like H&M and Vero Moda, so Uptownie’s sizing appears to be highly inaccurate. Unfortunately, they only allow a one-time exchange and don’t offer refunds. I emailed them explaining the situation — that the product is of no use to me now — and requested another exchange, not a refund. They refused.
As a result, I’m left with a top that I cannot wear at all. It’s incredibly disappointing, and practices like these are why companies like Uptownie struggle to gain loyal customers. In my opinion, their policies are rigid and unfair, and the experience feels borderline deceptive.

Uptownie is FRAUD They took my money now they are not delivering my product. I texted them they are not replying in WhatsApp n aslo nobody is responding in their customer support number. It's a totally fraud website

Scammers!! Worst people will block you when you keep pinging with queries and you will never receive product you order. Scamming everyone since God know when, before order search uptownie over linkedin to know truth. Ordered product on 7 may and still nothing received.

They r fraud I have ordered my dress more than a month ago but not got the product yet nd customer support is pathetic nd in whtupp also I only receive the generated message no action or reply I got from them…feel cheated but I m not going to let them my money fraud i will go to police and take the legal action on this kind of fraud company should be off from permanent

It's been a month I didn't receive my product. They just kept my money and didn't deliver my product
Infact they are not even attending customer service calls.
Just tired of mails n wtsapp chats but no response on delivery

Really unprofessional and useless return policy , the shorts which they show in best fabric , came as bad old see through fabric. they took longest time to pick and then they gave credit , when I used credit to buy a new item which came one size big, they refused to exchange it to small size , what kind of policy is this even big brand like Myntra , Nykaa , Amazon don't do this, NEVER buy anything from uptownie

Very disappointing experience with Uptownie.

I placed a return request for a dress on 25th May because the fit was poor. It’s now been over two weeks, and my return still hasn’t been picked up. I was told there’s “no courier service available” between my location and their warehouse. which honestly sounds like an excuse rather than a real issue.
They haven’t provided any solution, refund, or proper communication. Just delays and silence. If they can’t even manage a basic return, how can anyone trust them for quality service?
Extremely unprofessional. Will never shop from Uptownie again and do not recommend them to others.

Extremely disappointing service. I regret purchasing from here. Had I gone through the reviews beforehand, I could’ve saved my money. Experiences like this make it hard to trust even the genuine brands and online platforms out there. Shame on you Uptownie owners. Fake fake fake!!!

They are cheaters. Never answer on customer care number. And if the goods are not shipped you ask them to cancel it they will say they cant. Their return policy gives you store credits which is fine if goods are shipped or delivered. But if the customer needs it urgently and want to talk to them they do not talk on calls and after 3 days they reply saying sorry they cant help. They give you store credits which later is of no use because the occasion for which the clothes are needed has gone. I bought products worth 4900 and they cheated by not shipping it ( they said its delayed ) and when I messaged them to cancel it in that case as It wont be of any use to me later they denied cancellation ( inspite of products not being shipped ).
Please be careful before you order from them.

Very bad customer service. Ordered two dresses from their website and the quality of the dresses were so bad. Not like as tat of picture they show. I placed the return on (1st june) and till today there has been no proper response. Very bad team. Completely disappointed.

I wish I could give them negative ratings. Ordered two shirts from their website, one out of them was a little defective so i returned it. They gave a credit note of 925/-. I used it to buy another item but additionally paid 1325/- as well and bought two items. Now these two items are also poorly fit being the size what i usually wear. Now they are not taking return saying that item purchased using Credit note cant be returned. The issue is I need a replacement because its just waste for me and i m unable to wear them. Customer support is denying helping me with this. Pathetic service from them. Highly suggest not to but from them. The clothes look good in pics but they are fooling you with thw poor quality.

I had placed the order on 16th may 2025 but still today i have not received any parcel . They are just saying that they have delivered the order but i have not received any parcel from uptownie. Also , there has been no response from the customer care. the back end service is extremely poor they are not able to track the order. The executives seems to be foolish . They dont understand the customer's problem. It looks like it is a fraud company. My money is really wasted on this fraud company.. Please never order from uptownie

It’s been 21 days since I placed an order with Uptownie for two shirts, and I still haven’t received them. Despite multiple follow-ups via email, WhatsApp, and Instagram, the only response I’ve consistently received is: “It’s on its way.”

Every time I check the tracking status, the delivery keeps getting delayed with no clear explanation. As of now, the estimated date is the 28th, but based on how things have gone so far, I honestly don’t have much faith in that either.

This experience has been deeply disappointing. What’s worse than the delay is the lack of transparency and real customer support. If the team had been upfront or responsive with proper updates, it would’ve made a big difference.

I had high expectations from this brand, but unfortunately, this order has been a letdown. I hope Uptownie seriously reconsiders how they handle logistics and customer communication going forward.

Full SCAM. Never ever buy from here. Pathetic Customer support. Whole company should shut doors.

Because there is no option for a negative rating, otherwise they don’t even deserve 1 star.
Poor poor poor delivery schedule.
Placed an order in 3rd week of April. Still haven’t received the product.
They have bots and only bots to reply to mails and whatsapp messages.
Their customer support is horrible. I had a conversation with a girl named Ankita Das, she was so pathetic and so inconsiderate. I don’t think she knows anything about customer service.
This company should go down, since their main motive is to deceive customers and harass them.
Shame!!!!