uptownie.com Avis 521

It's a fraud company. I ordered dresses, and they didn't fit me. I processed for a refund, but it didn't go into my account. They gave me credit, so I used the credit to shop for new dresses. I ordered L size, but they delivered XS. Now they're saying I can't return it because I purchased it with credit. But isn't the credit is mymoney? And why did they send a different size?

Do not use uptowine they have poor to worst customer service do to deliver what they promise. I ordered on 21 August and it’s 31 sept not received anything. I called almost daily and also asked my order to be cancalled but the lady stubbly said it’s not possible ?? 🤯
The call Centre is very rude and they Dt know what to answer.
If any one hows where else to complaint pls post.

0 stars. It’s a fraud website. Big scam. Ordered a dress 1 month back no response from them. Wasted my money. Such people should be in jail. Fraudsters

I have placed order on 9th august. Very bad customer service, i had placed order for 3 items and its been more than 3 weeks and i have not received any tracking nor the items ! The number given doesn’t work and the mails are also not reverted ! This is so bad ! If only i knew u guys are so bad at this wont hv ever bought ! Seems like a SCAM , now they have blocked me from instagram and am going to apply for consumer forum fraud ! Reading all these reviews m shook ! Its a request lets take there page down ! Report them !!!

I’ve placed my order on 9th of August so it’s been 12 days since I’ve not received any mail regarding the package,I’ve been contacting the customer care through email and Instagram dms but they are not responding to any of them ,if they cannot deal with the orders then Why accepting the orders
If you cannot handle the customer please shut your business

Ive had the worst experience with uptownie the founders are pure scammer they only send their products to influencers and they eat up the money of the middle class people who order from their site it's been almost 22 days now there is no update regarding my product order no. 577077

I ordered three dresses from Uptownie on August 3rd, but there have been no updates, no tracking, return, or cancel options, no response to my emails or calls, and after trying to raise the issue on Instagram I was blocked—this brand is scamming customers and I strongly advise others not to purchase from them.

I placed an order (ID: 571223) on 3 August, and as of today, there's still no update on shipping or delivery. Despite repeated outreach via email and their website, I haven’t received a proper response.

I’m lodging this review so others can be aware: the experience so far has been frustrating and unacceptable. I urge Uptownie to resolve my complaint, either ship my order immediately or process a full refund without further delay.

It is a Scam, there is no update on order status and no customer care numbers working

Orders not delivered even after a month looks like scam and after commenting on instagram they blocked my account.

I placed an order with them on 1 aug order# 567431 and they delayed in shipping still my package hasn’t shipped. I called and email for cancellation because I wouldn’t be available to pick up or accept delivery they are not responding on email or calls. Pathetic service so far

I placed uptownie order on 4th Aug. For 15 days there was no movement and no one responded from their support team, then i finally got response from the team on 22nd and received my product yesterday after 20 days (as a result of multiple calls/ WhatsApp msg/ insta DM follow up)
Although the Product received and quality is upto my expectations, delivery response could have been better.

I had ordered one midi dress on 23rd of July rs 2574/- today is 10th August till not received anything yet but my on their website showing my order is fulfilled so i called customer care that person named Aditya Mishra was literally trying to to still my paytm account by screening when I got to know there is froud I close the app and switched off the phone so I got terrible experience from this fake uptownie company it’s a scammer..they should get punished

I order on 29 July and till not receive my package
Delivery status is order not fulfilled
This is scammer

STRONGLY WARNING – FRAUD WEBSITE ⚠️
I placed an order for a dress on this website and never received the product. They took my money and never bothered to deliver or even respond.

This is a total scam and fraudulent company.
They have no customer support, no refund policy, and no responsibility.

Do NOT waste your money here. Beware — stay away from this website.

Worse service ever the product was not hood even the service suvks they keep my al money i dont hv my return yet

Warning: Uptownie doesn’t offer refunds — only store credits, even if you return items same-day!

I recently placed an order with Uptownie worth ₹11,000 and wanted to return a few items I didn’t like. The items were unworn, unwashed, and I initiated the return request the same day they were delivered.

To my shock, their customer service informed me that they do not offer refunds — only store credits, regardless of product condition or timing.

This is frustrating and unfair. Even major Indian and international brands offer full refunds if the customer is unsatisfied. What makes Uptownie so different that they feel justified in locking customer money in their store, especially when the return is initiated within hours?

If I don’t want to shop with them again, why should I be forced to?

I will definitely be sharing my experience on all platforms.
Be careful before ordering from them — read the return policy, and know that you won’t get your money back.

Anyone else experienced this?

Worst customer service as they refused to return exchange product which is purchased via store credit i request them many times to issue exchange

Fraud company... Pls don't buy any stuff...

Most Pathetic Online store who haven't shipped my order since a month and still no updates about it. They just take your money and do nothing.