Great shop. I was a little worried as never heard of them before, but no need. The experience was nothing but very positive. Quick dispatch, well packaged, authentic item. I’m very happy. Thank you.
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Lisez les avis des autres
Had an issue with the sunglasses sent initially. The issue was dealt with professionally and promptly and everything was put more than right. Would certainly recommend. Thanks appreciated
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine. Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if... Voir plus
L'entreprise a répondu
Have been sent the wrong sunglasses, the ones I ordered now appear to be out of stock. Have tried calling, emailing and messaging on WhatsApp and had no response. Can someone please contact me
À propos de l'entreprise
Écrit par l'entreprise
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Coordonnées de contact
22 Lintons Lane, KT17 1DD, Epsom, Royaume-Uni
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Excellent
95 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great shop
Great shop. I was a little worried as never heard of them before, but no need. The experience was nothing but very positive. Quick dispatch, well packaged, authentic item. I’m very happy. Thank you.
30 avril 2026
I haven’t even received my order!
I haven’t even received my order! Supposed to be express delivery and has taken over a week and still waiting.
28 avril 2026
Would recommend
Had an issue with the sunglasses sent initially.
The issue was dealt with professionally and promptly and everything was put more than right. Would certainly recommend. Thanks appreciated
1 mai 2026
Avis spontané
Excellent service
Excellent service. Offering me an alternative, when item was out of stock. Very quick delivery
25 avril 2026
Have been sent the wrong sunglasses
Have been sent the wrong sunglasses, the ones I ordered now appear to be out of stock. Have tried calling, emailing and messaging on WhatsApp and had no response. Can someone please contact me
1 mai 2026
Avis spontané
Amazing customer service
Amazing customer service. Informed me that my product was out of stock and was quick to suggest an alternative and have it delivered next day. Highly recommended!
1 mai 2026
Avis spontané
Absolutely brilliant customer service
Absolutely brilliant customer service - quick and helpful. I was suspicious about the authenticity of glasses as they were such a great price but I shouldn’t have worried. Great company and will definitely be using again.
4 avril 2026
Fantastic customer service A*****
Fantastic customer service A*****
Super fast delivery
Superb experience, i will definitely be a returning customer, Thank You
18 avril 2026
Avis spontané
Réponse de URBAN SUNGLASSES
Hi Dear Sam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
I was skeptical as prices were cheaper than I'd seen elsewhere but the products are genuine.
Two items were out of stock and so they sent a WhatsApp to notify me and offer me a refund or exchange if I didn't want to wait. I then wanted to return 1 pair as they didn't suit me but this was really easy. I sent a WhatsApp and they sent me a shipping label. Good communication and would buy from them again.
6 avril 2026
Avis spontané
Réponse de URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great site great communication and…
Great site great communication and product arrived next day
1 avril 2026
Réponse de URBAN SUNGLASSES
Hi Dear Laura,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Vlad,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fab Service!
Didn’t have what I wanted, communicated really quickly and they sourced me a fab alternative. Posted when said and arrived quickly! Fab service!
7 avril 2026
Réponse de URBAN SUNGLASSES
Hi Dear Louise,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Really good price and great service
Really good price for a pair of Ray Ban sunglasses - a fraction of the price at which they sell elsewhere. Delivered really quickly. Will definitely use this company again 👍🏻.
7 avril 2026
Réponse de URBAN SUNGLASSES
Hi Dear Julie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic company from start to finish…
Fantastic company from start to finish my glasses wete out of stock and they asked if i wanted a,refund but i was prepaired to wait and they came when expected very good communication threw whats app which i like and such a,good price for my sun glasses would highly recomend them ...
7 avril 2026
Réponse de URBAN SUNGLASSES
Hi Dear Liz,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great communication
Sunglasses were out of stock but they messaged me on WhatsApp to allow me to change order, wait, or refund very quickly. Very response and helpful, chose to wait for them to come back in stock and they delivered on time.
6 avril 2026
Réponse de URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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