Highly recommend Urban Sunglasses for their great customer service Ordered Rayban Jackie Ohh to replace a much loved & well worn pair. Delivery was fast, safe and item was well packaged and as des... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... Voir plus
L'entreprise a répondu
Purchased a pair of Ray-Ban sunglasses from this company and they were slightly larger than the ones that I was replacing. You can tell how professional a company is by how they respond to returns. I... Voir plus
L'entreprise a répondu
I had a really positive experience with Urban Sunglasses\. Their customer service was excellent — very prompt, professional, friendly and helpful throughout\. Communication was quick and clear, and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Coordonnées de contact
22 Lintons Lane, KT17 1DD, Epsom, Royaume-Uni
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4,6
Excellent
173 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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RB3025 silver mirror polarised.
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced the glasses with a brand new flawless pair.
Brilliant communication throughout and I couldn't be happier.
Really nice people to deal with and the sunglasses were a great deal too at 41% discount from RRP.
Highly recommended official Ray Ban dealer from whom I'd buy again!
Thank you for such a great experience. 😊👍🏻
30 juin 2026
Avis spontané
Réponse de URBAN SUNGLASSES
Hi Dear David,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Having placed an order
Having placed an order , the communication was first class . Unfortunately after receiving my sunglasses I had to return them due to being too big for my face. The return process was quick and the communication was even quicker. I received excellent communication throughout on WhatsApp. I will definitely will be buying again.
22 juin 2026
Avis spontané
Réponse de URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great sunglasses… so comfortable.
Great sunglasses… so comfortable.. arrived in the time stated and well packaged.. I would definitely recommend this company.. 👍🏼
1 juin 2026
Réponse de URBAN SUNGLASSES
Hi Dear Linda,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quick and safe delivery
Pairs of Ray Bans came in excellent quality. Ordered just before I start my holiday. Will definitely recommend Urban Sunglasses
31 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Alex,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Adina,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Well recently i bought rayban…
Well recently i bought rayban sunglasses through by urban sunglasses and my experience was very good and sunglasses
Was very amazing and also i was referenced to my friend to buy there sunglasses because they providing original sunglasses as per cheap rates for original stores and also i’m very i got that glasses at cheap price thank you so much to urban sunglasses
29 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Sanjay,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Alana,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Adeola,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent customer service
After an unpromising start where I received my sunglasses in the wrong case, the customer service was superb! Very quick to communicate and take remedial action quite possibly the best customer service Ive ever had from an online retailer.
3 juin 2026
Réponse de URBAN SUNGLASSES
Hi Dear Dawn,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I have received my order
I have received my order. I was a bit disappointed that when i placed my order there was no out of order on the website.
9 juin 2026
Avis spontané
Réponse de URBAN SUNGLASSES
Hi Dear Dennis,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Again great price and service
Again great price and service - kept up to date on delivery by what’s app.
Having used multiple sites in the past to order sunglasses this one can’t be beat on price or service!
Highly recommended
26 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Stephen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Clive,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Had to chase my order to be told out of…
Had to chase my order to be told out of stock despite 3 days lapsing. Disappointed with the overall experience.
1 juin 2026
Réponse de URBAN SUNGLASSES
Hi Dear Sanjeev,
The item you ordered had sold out from our stock and was only available as a pre-order for a future delivery date. It's possible that this detail was overlooked. Nevertheless, we made every effort to support you and ensured that you received the product as quickly as possible.
Thank you very much for choosing us.
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Lindsey,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Matty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Style & Fashion
All good - delivery very efficient. Bargain price - excellent quality- very happy 😀
31 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
My husbands loves his sunglasses
My husbands loves his sunglasses, thank you. They didn't have the size advertised but this was promptly. Fast delivery, would buy again.
28 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Charlotte,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Quality glasses
Really pleased , well made considering the price great quality backing it up with good service
29 mai 2026
Réponse de URBAN SUNGLASSES
Hi Dear Chris,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Donna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Réponse de URBAN SUNGLASSES
Hi Dear Danny,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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