boohoo.com Avis 

I always love my merchandise from boohoo(US) and today, I must say I am also pleased with their customer support. I sent an email this morning with a billing question for my order, and Lewis responded within the hour. Talk about a prompt response! His answer helped ease my worry and I was pleasantly surprised at the response time.

Awesome customer support and stellar response time! :)
Catrina Martin

Honestly if it wasn't for a soccer players girlfriend I wouldn't even have known this site. I love it the clothes it gives you outfit options they also help you know what size exactly you need. They give you offers in the mail highly highly recommend

I’ve been a customer of Boohoo for about 4 years now. Recently I had an issue with an return I was able to reach out, though I had to do this twice. I was finally able to get some assistance. Connor & Natasha were great! Will continue to shop Boohoo.

love it! super fast shipping with regular shipping! in love! all items are great! True to size! I will keep ordering!

Not sure if the incorrect home address was an error on my end (probably was) but my package couldnt reach me , and as a result was returned to sender but Haseeb quickly sent a new order, delivered express my way. Great customer service!

Customer service was amazing. They helped me figure out where my package went, and resent my order with rush delivery since I did not receive. This was probably the fastest response from a company yet and I really appreciate that they gave several different options on how to reach them.

Def deserve the 5 stars!

Thanks Humayra!!!

I ordered a dress but it arrived without the belt. So I contacted @boohoo_cshelp on twitter and they quickly responded by refunding the dress without my return. Excellent customer service, thanks to Shannon!!
Alevtina

Had some complications with my order which I Wass absolutely NOT pleased about (items unexpectedly got refunded before arriving...never got them). BUT Mohammad Hassan assisted me via twitter messenger and was a wonderful help!!!

THEY DO NOT PAY BACK!! I have given my IBAN and PayPal account with screenshots and they continue to say that these do not work. I´ve even given my friends!! It´s been 2 months and I still not receive the money back (25 EUR).

It´s outrageous, HORRIBLE CLIENT SERVICE!!! Save all the trouble, BUY INSTEAD IN ZALANDO and ASOS!!!

I had an item delivered and there were rip marks in on the bag when I got it. To my horror the item I specifically ordered for an event was one of the damaged items inside. Without ANY problems at all, I was able to talk to Siobhan from Boohoo.com and they refunded my money immediately. Not only do they make amazing fits, their customer service is TOP SHELF.

Hi would just like to that I received a quick and fantastic response and great customer service from boohoo through twitter today . Thanks Nagina M your a credit to the company !

I love boohoo! They're the only online company I can be certain their clothing will fit me. They have great sales all the time which is a plus. Also, their shipping is phenomenal! I have no idea how they ship things so fast. I get things within 4 or 5 days, and that's just their regular shipping! I already recommend them to all of my friends. I have had no issues whatsoever with boohoo. Love them!

bought T shirt for my husband's birthday. excellent stock they have of t shirts plus the prices are quite competitive. would definitely buy more outfits from boohoo. highly recommended!

great quality, true to size and shipping was relatively fast

02/01/2018 WEB BBB RECEIVED BUSINESS' ADDITIONAL RESPONSE : Hi ********,
Thanks for getting back in touch.
I'm very sorry but I would be unable to provide you with my full name.
I can assure you that I am a complaints advisor here at Boohoo and are happy to help try resolve this for you.
I'm sorry that this still hasn't been sorted for you.
It is very important that our customers get the correct info and we're sorry this doesn't seem to have happened for you.
We'll be sure to investigate this thoroughly to try and make sure this doesn't happen again.
Having looked into this further for you we would be happy to provide you with the $20 that you were advised you would receive.
This offer is made without any admissions whatsoever by us, with full reservation of all of our rights and position in relation to this matter and in full and final settlement of your complaint. This offer is also made on the basis that, if it is accepted, you will undertake no further action or disclosure in relation to this matter. If you wish to accept this offer, would you please email so we can get this sorted out.
Please message us at complaintresolutionnastygal.com as we will be watching this inbox for your message.
Just email in letting us know if you're happy for us to send you the $20 and we'll then advise on the info we need to get this done for you.
I do hope to hear from you soon so we can get this sorted for you.
Carolynn
*** I emailed the address you, a corporate office representative gave me in the "Better Business Bureau" complaint Carolynn and again I didn't receive any answer. I can't believe your company would send me to a non responsive email 4 times. All this for $20? Please just give me my money back as I've been told more than several times I'd receive it. I mean, what cmpany states they'll give a customer their money back 4 times and has the brazenness to knowingly give them email addresses for further refund instructions they refuse to answer. This used to be my favorite store to shop, but this new Nasty Gal under Boo Hoo has customer service that is just shameful.