Having purchased a bed from yourselves back in February, there were parts missing from the order, and despite repeatedly being told that the matter would be looked into, nothing has been resolved. It... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered a bed and mattress march from dusk due to arrive in April didn’t arrive then told me may and now I’m getting emails telling June there one big pain in the bum don’t use
Awful experience with Dusk. After the delivery of my bed has been moved to months later than expected, I received no reply or updates from the customer support team. They offered absolutely no hel... Voir plus
We purchased an ottoman bed , which we like but the strap was missing so unable to open safely as it’s a super king size. I’ve sent numerous emails and phoned customer service. I’ve had no respons... Voir plus
1,5
Mauvais
407 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Waiting for 3 months for my sofa
I ordered a sofa bed on 7th December for for a 16th December delivery. (Order no. S22308596) Despite bad reviews and numerous complaints I still do not have my sofa and I have no idea where it is and cannot get any response. The tracking shows my order in exception - whatever that means. I seriously think that I will never get my sofa bed. How can this company be still taking orders when they can’t fulfil the ones they have? It’s nothing short of criminal
Just seen your reply - it's the standard reply you sent me before and one I have seen on other responses. It isn't good enough to do this and shows a lack of empathy and concern when you churn out a bulk standard reply
7 décembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Worst customer experience I’ve ever had. Avoid this company
Very disappointed.
I’ve placed an order few weeks ago to then realised that they didn’t have it in stock and I wouldn’t have got it on time (We moved house and I was in a rush to get a bed or at least a mattress delivered) I wasn’t annoyed at this point, I started to get annoyed when I try to get in touch with them and they completely ignored me for days. (Bear in mind they don’t have a customer service phone number or online chat) I eventually got a reply and decided to cancel my order which they confirmed a week ago and that I would have hear back within 72 hours. After hearing nothing I send other emails and they ignored me again. Today I received an email to say that part of my order (that was confirmed cancelled) is on its way. Anything I get will be returned and I want my money back asap. They owe me over £1000 at this point. I work in customer service myself and I have been understanding and patient before deciding to write this review. Useless company I’m afraid, avoid!
6 février 2025
Avis spontané
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and I am committed to resolving this matter promptly.
Having looked into this further, we have noticed that our customer service team have been able to provide a resolution and the cancellation and refund have been successfully processed, as per your request.
Thank you for your patience and understanding. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Absolutelly rubbish company they don.t…
Absolutelly rubbish company they don.t refund back the right amount .Avoid this company
6 février 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Awful Awful Awful company
Awful Awful Awful company! Avoid at all costs- we have had only part of our bed delivered and unable to assemble with major parts of the bed missing and no hardware included in the order. They have failed to provide any solution to this 4 weeks down the line despite some 15 emails being sent in this time period! We have now been sleeping on a mattress for a month because we CANNOT get a straight forward response with the only email correspondence being from ‘AI Bots’ with a wishy washy vague ‘referral to operations’ DO NOT BUY!!!!
5 février 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
My reply to Dusk!
Dusk has responded to my 1 star review and have asked me to respond!
I have no intention of replying as I no longer want anything to do with this company!
They issued a standard bland pathetic statement which does not address any of my concerns or grievances.
If they had read my review they would have noticed that I have resolved the issue myself.
As I stated in my original review don’t waste your time with this company.
30 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order.
Upon further review, we have noticed that our team requested for your order and contact details against your original review so we could look into the matter further. However, unfortunately this request through Trustpilot has since expired.
In order for us to be able to look into this further, we would kindly advise providing us with your order or contact details, as we would really like to look into this further.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
The Bad and the Bad
Yesterday I was advised the item was on its way, today the Evri system is telling me that they are expecting it.
I don't know where the problem is DUSK or EVRI.
Communications are bad.
I'd like my money back immediately.
Order Number S22479163
Trust Pilot need to allow us to not give star that this company does not deserve.
Still waiting for a response to my email. Is this a one person operation?
I've come to the conclusion that the only way the may respond to their inept action is to enter a Small Claim against them. Maybe if enough people do they'll be out of business and not cause problems for other buyers.
30 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order arrived with Evri on 1/2/25 and has been successfully delivered to you on 3/2/25, we would like to sincerely apologise for any stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Only gave one star because it won’t let…
Only gave one star because it won’t let me leave none over six weeks for a duvet set. Taken my money on the 8th December numerous emails to dusk to receive automated answers
Horrendous company. Either deliver or refund me
28 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Plwase please do not order from this…
Plwase please do not order from this company. I dont know who they employ in the warehouse but u dont get your goods . And they have the cheek to say u owe them money
Phonelines have not been unavail for weeks now
Company gone downhill . Do not order you wont get your goods if you do its in dribs and drabs
I have sent you the details . Please deal with this asap . Thanks
17 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Not delivered and non-responsive customer service
Not despatched despite being marked as sent. Customer service is email only and still non-responsive after several days. Avoid.
17 janvier 2025
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Utter Joke of a company!!
Utter Joke of a company!!
I don't want to have to do this but I'm hoping it's the only way someone will contact me about my order!
I placed a very large order with Dusk in December 2024.
The company stated the bed and mattress would be delivered on 27/12/2024!
We had a time confirmed for the delivery.
When the delivery company arrived we confirmed that the 2 boxes were all the parts that were required, the company agreed this
We then got rid of our old bed as the new one allegedly was delivered.
When opening the box that night to put our new bed together, we find that we are missing HALF OF THE PARTS and therefore could not put the bed together!!!
Not only this but the mattress they have given to us had
MOULD stains on it!!
This is utterly disgusting & disgraceful !!
We have not been able to get in contact with anyone since 6/01/25 where they told us the issues would be resolved in 48
hours
NO ONE HAS CONTACTED US,and all phone lines continue to be closed!! We have sent 4 emails with no response to anything!
DO NOT USE 6dusk.com !! BOYCOTT this fraudulent company
30 décembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Terrible service
Terrible service. Avoid. I received an email that it shipped and should be here in 5-7 days. It's been over a week and my usps tracking info says that they haven't received the package to ship. I've sent an email requesting an update. They say they've turned off their phones due to high volume. And can't return my message for a few working days. Please avoid!
13 janvier 2025
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Great product and super fast shipping
Great product and super fast shipping. Also great price!
6 janvier 2025
Réponse de Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Not happy took over 2 week to receive…
Not happy took over 2 week to receive order then trouble with Evri. Then part of my order missing which now says getting ready to pack. So it will probably be another couple of weeks.no reply after I have emailed, now they saying I need to email a different department joke!!!
17 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are sorry to hear you are dissatisfied with your recent DUSK experience. This does not sound like our usual standard, we will do everything we can to put this right.
So we may look into this further, please may I ask you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
Would not purchase again
I like the material and texture of the duvet cover, however, I am disappointed that it lacks the string inside of it to attach to the duvet. This makes it extra difficult to keep everything in place, at times making the duvet slide down. I would not purchase this item again.
9 décembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review with us.
We are so sorry to hear about the disappointment that has been caused with your DUSK duvet cover.
Unfortunately, our duvet covers do not include strings inside to attach the cover to the duvet. We are so sorry if this was not clear on our website and had been overlooked.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I haven't received my package
1-6-25
I haven't received my package. I put in my order almost a month ago and received a notification that my order shipped more than a week ago. I was understanding since it was the end of the year/holiday season, but this is disappointing at this point.
1-29-25
I received my package a few weeks back and I'm the products themselves are great.
1 ⭐️ wait time
4.5⭐️⭐️⭐️⭐️ product quality
6 janvier 2025
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 17/1/25, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I’ve always been pleased with your…
I’ve always been pleased with your products once I receive them after a loooooong wait! Your shipping method or timelines needs to be improved. I placed my order 2 weeks ago and still waiting for it to be shipped out..
6 janvier 2025
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK orders.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I ordered a bed for my daughter the…
I ordered a bed for my daughter the beginning of November, delivery date the end of November, then the delivery date change to today Wednesday, now saying Saturday, my daughter has been sleeping on a mattress on the floor for months, how can your shipping be so bad, you’ve had My money and we’ve had no bed and it’s now January, my husband also ordered from you but managed to cancel and get a refund, since ordered from another company that has already delivered, my advice to anyone is DO NOT ORDER from this company
8 janvier 2025
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
I requested 2 Dover cover sets and 2…
I requested 2 Dover cover sets and 2 pillowcase sets and received only 1 Dover cover sets 3 pillowcase sets. I sent an email with proof of photo and was sent an email stating that someone would be contacting me with a duration of (5-7 business days) and I am still waiting to hear back.
23 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.