Having purchased a bed from yourselves back in February, there were parts missing from the order, and despite repeatedly being told that the matter would be looked into, nothing has been resolved. It... Voir plus
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Lisez les avis des autres
Ordered a bed and mattress march from dusk due to arrive in April didn’t arrive then told me may and now I’m getting emails telling June there one big pain in the bum don’t use
Awful experience with Dusk. After the delivery of my bed has been moved to months later than expected, I received no reply or updates from the customer support team. They offered absolutely no hel... Voir plus
We purchased an ottoman bed , which we like but the strap was missing so unable to open safely as it’s a super king size. I’ve sent numerous emails and phoned customer service. I’ve had no respons... Voir plus
1,5
Mauvais
407 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The absolute worst shipping department
The absolute worst shipping department. UPS is still waiting for the product. So far this has happened every time.
26 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I haven’t received my product
I haven’t received my product. Nobody has told me when it will ship. You don’t have a phone number to contact you. When will I even get my order? I think I just want to cancel and receive a refund.
27 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Having taken a look into the details, we have noticed that the order has been marked as delivered to the address against the order on 21/12/24.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
The team was very responsive to a…
The team was very responsive to a missing shipment. The items ordered were exactly what I hoped they would be.
18 décembre 2024
Réponse de Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delayed Shipping time
I ordered a duvet cover on December 22nd. And it is now December 30th. I am tracking the package on the Shop app and it hasn’t even shipped yet. There was no estimated shipping time when I initially ordered the set. I am really disappointed. Shipping time should be clearly displayed before customers go to purchase.
23 décembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Ordered queen size sheets and blanket…
Ordered queen size sheets and blanket cover, nothing fits, they sent me full size sheets or idk, waste of money
4 décembre 2024
Réponse de Dusk
Hello,
We are truly sorry to hear about the experience you’ve had with your recent DUSK order.
Having taken a closer look into your order, we have noticed that you ordered a queen sized duvet cover and a twin sized fitted sheet. We are so sorry to hear that these were not the items you were expecting to receive.
We take your feedback very seriously and want to ensure you definitely have the correct items ordered, so our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order nightmare
On 12/12/24 I received an email stating my order had been shipped to the CORRECT address. My niece still hasn't received it 14 days later. Also, I keep getting emails stating that my order is in Nevada which was the INCORRECT address. I dont know what to think or if this will ever be resolved.
12 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously and can see that your query is being handled by our Carriers and Credits team. We trust that the issue will be resolved as a matter of urgency.
Kind regards,
DUSK Resolution Team
Look elsewhere …
Rubbish customer service in that you can't contact them.....
They advertise stock they don't have
Refunds take forever
Don't deal with them....
2 décembre 2024
Avis spontané
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team has ensured a full refund has been issued as per your request, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 23/12/24, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Nice set
Nice set, need to be clear that this is a duvet and not a complete comforter . Otherwise. Nice
11 décembre 2024
Réponse de Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help.
Love from,
DUSK Resolution Team ❤
Unable to get ahold of anyone after my…
Unable to get ahold of anyone after my order was placed to adjust shipping directions
17 décembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order has now been delivered, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Your shipping times are BS and delayed…
Your shipping times are BS and delayed my present. Won’t shop with you again.
17 décembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I ordered on 11/20 and it has not even…
I ordered on 11/20 and it has not even shipped yet
11 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
PlLEASE DO NOT ORDER FROM Dusk…
PlLEASE DO NOT ORDER FROM Dusk S22306976 - I’m fuming this company need to be reported to trading standards they are fraudulent my daughters been sleeping in the floor for over three weeks had a delivery date that’s been and gone. All I receive is AI generates replies. So many people have had this issues and not had their money refunded. I’m reporting this company today as they need to be stopped.
18 décembre 2024
Avis spontané
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Printing a label doesn’t mean it’s shipped
Was told product shipped last week. A label was printed but the product has not shipped.
12 décembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I love my sheets so much
I love my sheets so much. It pays to invest in your sleep. I live in NY and even though it took almost a month to come it was worth the wait. Order it!
12 décembre 2024
The pics on the website were very…
The pics on the website were very clear, the set came looking exactly the way it was shown. Took quite long for it to arrive.
4 décembre 2024
Still haven’t received it after 3…
Still haven’t received it after 3 weeks. Received a review request yet no product.
11 décembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Provide a tracking number for orders
Provide a tracking number for orders. Have a phone number to call for concerns. FAQ on your site states that you receive a tracking number when shipped; that is not accurate; my email did not have it. I sent a simple email requesting the tracking number or at least which carrier you ship through but only got an auto-generated response about being back-logged and that “my request has been passed along”….I literally just asked for the tracking number on an order I already paid for. This message was sent to me after my package was delivered??? Then I get a request for a review…. Would have meant something if your company just sent me a simple tracking number or, at the very least, gave me a real response…the auto responses are very obvious….I do not want another one.
11 décembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
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