Having purchased a bed from yourselves back in February, there were parts missing from the order, and despite repeatedly being told that the matter would be looked into, nothing has been resolved. It... Voir plus
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Lisez les avis des autres
Ordered a bed and mattress march from dusk due to arrive in April didn’t arrive then told me may and now I’m getting emails telling June there one big pain in the bum don’t use
Awful experience with Dusk. After the delivery of my bed has been moved to months later than expected, I received no reply or updates from the customer support team. They offered absolutely no hel... Voir plus
We purchased an ottoman bed , which we like but the strap was missing so unable to open safely as it’s a super king size. I’ve sent numerous emails and phoned customer service. I’ve had no respons... Voir plus
1,5
Mauvais
407 avis
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Scan site no customer service
Placed an order 2 weeks ago. Still has not shipped and I’ve received no updates. I’ve tried to contact customer service via email and on instagram and have had no response. Starting to think it’s a scam. Don’t order from Dusk
18 novembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that you have been in contact with our customer service team who are handling your query.
We trust that the issue will be resolved as a matter of urgency, thank you for all you patience.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Almost 3 weeks…..
It said 5-7 days for delivery. It’s been almost 3 weeks and still not received my items. I check the USPS tracking and it says that they are still waiting for the item. So it has not shipped yet. I’ve tried to contact dusk without any luck. We will see what happens.
29 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
the manager of the customer service team should be replaced.,,
Trying to get a response from several emails to customer services is futile. So frustrating!
This is day 3 of this fiasco - wasting my time emailing but trying to actually place an order - whoever is responsible for the customer service team is a liability to this company.
27 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Many thanks,
DUSK Resolution Team
Appalled with this company
I placed an order on 28th October and understood items would be delivered at the end of December. I today have an email stating the delivery date is now February!!! I am hugely dissatisfied and would like a full refund and of course cancellation of the order as soon as possible. It is ridiculous trying to make contact with this company- think very carefully before you purchase! @DUSK re order DUSK Order S22144644 if anyone is paying attention to my review please can I have a full refund. I have emailed and made this request explicitly clear and was then told the item would be with me in February which I already knew. I want a refund so I can purchase from a decent vendor.
29 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Upon further review, we have noticed that our customer service team have been in contact with you to confirm the order has been cancelled and fully refunded, as per your request.
Whilst we are glad to see that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Many thanks,
DUSK Resolution Team
I never received it
I never received it. Label was created 8 days ago, but never sent out!!
21 novembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
Whilst we are glad to see you have been fully refunded for the order, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
DO NOT BUY FROM DUSK
Terrible terrible service
Ordered a bed about 3 months ago. Said delivery would be 1 month as the item wasn’t in stock, 3 months later the bed is still not here. I then FINALLY recieved a text a couple of days ago saying it was out for delivery and I had to select a day. I was told if I was not home I would need to pay for redelivery - so I booked the day off work as I’ve been waiting so long already! At 6am this morning I revived a text saying it’s not coming today due to delivery route issues.
Over the course of these 3 months I have sent numerous emails to query the length of time and to complain about the lack of service. I was never notified about further delays - the bed just never turned up. When I finally said I wanted to make a formal complaint - I recieved a response basically saying “please wait until the bed arrives and we can process your complaint”
I’ve never experienced worse survive with a company before, no contact details, just an email no one replies to.
It’s not worth it - DO NOT BUY FROM DUSK
27 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
Whilst we are glad to see that your delivery has been rescheduled for 4/12/24, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Many thanks,
DUSK Resolution Team
I have not received my order
My name is Ines Olivares. Order number #5892
Query number 959367
I would like my order to be cancelled and a full refund.
I have not received my order, and there is no plan to receive my order any time soon. It has been 3 weeks since I bought a duvet and two pillows online, and I have had no update. Apparently a label was created 2 weeks ago, and I have had no information since. With Black Friday coming up, this is simply not good enough for a competitive market. I chose to buy here because I needed this products sooner rather than later, otherwise I would have waited or ordered somewhere else. At this point the package has not even been sent and it has been 3 weeks, it could very well be lost.
I have contacted customer service but they have not offered a solution yet.
7 novembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that you have been in contact with out customer service team who are handling your query.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
I haven’t receive it yet
I haven’t receive it yet, and there are no updates when tracking the order. Please advise. Thank you!
19 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Not having an easy time trying to get a…
Not having an easy time trying to get a refund of nearly£1200 it was supposed to be up to 14 days after return collection we are now going into day 16 with still no refund.
I was asked when I had returned my order, but surely as your company arranged the collection you would have this information on your system.
I will wait and see if I hear anything tomorrow but not happy at all.
26 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and want to assure you that this isn’t the standard we strive for at DUSK. We’re currently experiencing a higher volume of enquiries than usual and appreciate your understanding during this busy time.
We’re also facing unexpected shipping delays beyond our control, and we sincerely apologise for any inconvenience this may cause. However, the good news is our stock has now arrived, and we’re prioritising dispatches over the next few weeks to get your order to you.
Rest assured that we’re working hard to ensure every query is resolved as quickly as possible. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team
Still waiting for my order to arrive
Still waiting for my order to arrive. A simple order of a few bedding pieces, and weeks later, still not here! NOT ACCEPTABLE!
Also, there is no customer service phone number to call for assistance. Stay away from this company.It's not worth the hassle!
18 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
My item hasn’t arrived and hasn’t even…
My item hasn’t arrived and hasn’t even shipped and I have ZERO updates
14 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Order never sent
Order never sent. A label was created two weeks ago, however nothing has been shipped. I have tried reaching out to customer service and no one has replied in 2 weeks. Please avoid this company.
19 novembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we have noticed that your query is being handled by our Carriers and Credits team.
We trust that the issue will be resolved as a matter of urgency, thank you for all your patience.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Really bad service
I would want to give a proper review but unfortunately after 2 weeks since I've placed the order and money taken from my account, I didn't even had an email that says it was despatched although it was supposed to get delivered until this Saturday.
I have tried to call the landline and sent an email but up to now I couldn't get an answer at all.
If anyone sees this my order number is S22186845
25 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that you have been in contact with our customer service team who have ensured the order has been cancelled for a full refund as per you request.
Whilst we are glad to hear that your query has been handled, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They said they shipped it over 10 days…
They said they shipped it over 10 days ago and still no package has arrived. Asked them to follow up and let me know where it went. No response.
8 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
Took ages to arrive & when it did it…
Took ages to arrive & when it did it was the wrong order. It also looked like the package had already been open
5 novembre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I can’t review the product I still…
I can’t review the product I still haven’t received my merchandise!!
4 novembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Upon further review we have noticed that your parcel was delivered to you on 20/11/24.
Whilst we are glad to see this is the case, we hope you can accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
Still never received my order
31 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review, we are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Having looked into the details of your order, we are glad to see that this was successfully delivered to you on 15/11/24.
Thank you for all your patience, please accept our sincere apologies for any inconvenience and stress caused in the matter. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I don't receive any thing too much…
I don't receive any thing too much time I ordered before 20 days what's happen ? You ask me for review also for what!
Bad service
31 octobre 2024
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. I will take a closer look into this and contact you shortly with the relevant details.
Lily
I ordered a loveseat on 6/11 and my…
I ordered a loveseat on 6/11 and my payment did not seem to go through so my partner paid with his card. Day after checked statement and we were both charged. Since then have sent numerous email, sat on phone at least 4 times but no answer. When I cancelled they only acknowledged one order not two. I am so fed up with this company as communication is zero. I have been in touch with my bank who are assisting me to get my money back but this is really poor service and would never trust again . Please think before you order . My partner and I are currently out of pocket for a total of over 700.00 which is really unacceptable and concerning .
12 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order. Please rest assured that this falls short of the high standard of service we strive to provide.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
We can see that your query has been handled by our customer service team and a full refund has been processed.
Whilst we are glad to see your query has been resolved, we would like to sincerely apologise for any stress and inconvenience caused in the matter.
Thank you for your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I believe in seconds chances...
My previous, and, first, experience with your company was nothing short of a nightmare. I had placed two orders which I never received, and every time I contacted customer service I was bounced around until I finally was refunded for my never-delivered purchases. Regardless of all this, I decided to give you a second chance and ordered a couple of sets of towels and a set of sheets.
I am pleased with the look and quality of the sheets. However, the towels are only OK. I found them to be very thin - let's see how they perform and hold to laundering.
28 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to share your review and feedback with us.
At DUSK, we deeply value your custom and feedback, as they help us continually improve our services. We're sorry to see that we didn't quite meet your expectations for a 5-star experience this time.
Rest assured that your valuable feedback has been shared with the relevant team. We're committed to striving for a 5-star experience for you next time!
Kind regards,
DUSK Resolution Team
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