Having purchased a bed from yourselves back in February, there were parts missing from the order, and despite repeatedly being told that the matter would be looked into, nothing has been resolved. It... Voir plus
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Lisez les avis des autres
Ordered a bed and mattress march from dusk due to arrive in April didn’t arrive then told me may and now I’m getting emails telling June there one big pain in the bum don’t use
Awful experience with Dusk. After the delivery of my bed has been moved to months later than expected, I received no reply or updates from the customer support team. They offered absolutely no hel... Voir plus
We purchased an ottoman bed , which we like but the strap was missing so unable to open safely as it’s a super king size. I’ve sent numerous emails and phoned customer service. I’ve had no respons... Voir plus
1,5
Mauvais
407 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Asking for review twice in 2 weeks item…
Asking for review twice in 2 weeks item hasn't even gotten here from horrendously long shipping. There you go work on your shipping.
25 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review, we are so sorry to hear about the negative experience you have had with us recently.
Providing a seamless and exceptional experience for our customers is our top priority, please know that we take your feedback seriously.
Whilst we are glad to see your order was successfully delivered to you on 9/11/24, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused by the delayed delivery.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
This package still hasn’t arrived
This package has been marked as “shipped” since 11/1 and USPS still hasn’t received the package. I’ve reached out multiple times with no response.
The product looks amazing on your website. I can’t offer any additional feedback yet since I don’t have it. Customer service needs to be worked on a tad.
1 novembre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review, I am so sorry to hear that you are still without your order!
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
Unfortunately we have not been able to locate any contact to our customer service team at help@dusk.com. Not to worry though, I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Never got order -called and told…
Never got order -called and told something went wrong and offered refund only. Was really looking forward to getting it.
3 septembre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
Whilst we are glad to see that our customer service team have handled your query and a full refund was processed, we would like to sincerely apologise for any disappointment and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Delivery Joke
Delivery estimate given by Dusk is a fraud. The USPS is waiting for the package and nothing. I send a correspondence to Dusk a delivery estimate but nothing. Terrible experience so far.
31 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review, I am very sorry to learn of the experience you have had with your recent DUSK order.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
I have asked for a refund on my order…
I asked for a refund on my order (5816), since the day after ordering, which is nearly two weeks ago and have been given the run around. I was told my item shipped, which was not true, and it is almost improve to get a representative on the phone to discuss anything. I will never use this company again and encourage others not to use them as well. The customer service is extremely poor.
29 octobre 2024
Réponse de Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
No response in return request.
Followed instructions for a return. Waited over a week for “instructions “.nothing yet Easy to order, not so for return. I was bombarded with ads. Would have ordered again but not so after this experience.
21 octobre 2024
Réponse de Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Easy to order and i received it fast.
28 octobre 2024
Réponse de Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help!
Love from,
DUSK Resolution Team ❤
Horrendous quality and high prices
You can forget about customer service here. Made an order and wanted to amend it and sent them an email. Received my original order many days later with no reply to my initial enquiry. Which is fine, alright. Not a big deal.
The quality of the products, however, are terrible. These are not better than what you'd get at your local bargain store or other places, but much much more expensive. I ordered towels and beddings, and after the initial wash (as prescribed in their product care label) the threads have already started falling apart!
The towel's threads are starting to loosen up in various places, almost like it aged by 10y! Horrendous quality. Now I'm even doubting their statement about the towels being 550gsm, as they don't feel heavier than the cheap towel I had for the past two decades.
Same goes for the beddings, after the initial wash and before any use, the threads are loosening in various places.
Would not recommend. They lock you in with sales, but their sales are their RRP. Would not recommend.
1 novembre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
- Lily
Terrible company or maybe not!
Terrible company!
Impossible to phone customer services.
However I have just received a phone call from Dusk which was very helpful and took my complaint on board with an explanation of the problem.
Hoping for a successful resolution?
Thank you in anticipation!
24 octobre 2024
Avis spontané
Réponse de Dusk
Hello,
Thank you taking the time to leave us a review.
I'm sorry to see you were unhappy with the service you received.
I can see on your order confirmation that you were provided with estimated delivery dates of 14th November - 18th November as some of the items were placed on pre-order as we didn't have them in stock at the time of purchase.
I'm so sorry that this wasn't clear, I will certainly pass this feedback onto the relevant team.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Not received what was ordered
Not received what was ordered. Wrong sizes. Delivery late 7 days
8 octobre 2024
Réponse de Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK , providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Réponse de Dusk
Hello,
We are very sorry to hear that you are still without your order.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we can see that your query has been passed over to our Carriers and Credits team who are handling your query.
We trust that the issue will be resolved as a matter of urgency. Thank you for all your ongoing patience in the meantime, we truly do appreciate it.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Item was late
Item was late, cheap, and not as described. I’m trying to get a refund. Not worth
4 octobre 2024
Réponse de Dusk
Hello,
I am so sorry to hear your recent DUSK order was not of our usual high standard! I would love to investigate this further to offer you the best possible resolution.
It would be really helpful for us if you could send us some images of the items you have received so we can review the poor quality you have described. I've just popped an email over to you, so if you could reply to that when you get a chance that would be really appreciated.
Thank you for your patience whilst we resolve this for you.
- Lily
I ordered Dusk on August 28th they…
I ordered Dusk on August 28th they never delivered to my local till I compliant and emailed to company that they never shipped since Aug so finally I received it today!!!! Wow! 3 months! It is crazy. I will never order this company ever again sucks company! Awful company.
10 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave your review.
We are very sorry to learn of the experience you have had with your recent DUSK order, this is absolutely not the level of service we would have wanted to you receive.
We deeply regret that your recent interaction with our services did not meet expectations.
Upon further review, we can see that your query was passed over to our Carriers and Credits team who ensured a replacement was sent out to you as a resolution.
Whilst we are glad to hear that your order has now been received, we would like to sincerely apologise for all the stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be personally highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
After finally receiving a package in…
After finally receiving a package in the mail after weeks and weeks of waiting. It was missing items and had the wrong sizes for almost everything. I ordered everything in a Queen size and got items in Twin. This company sucks. Would never recommend, completely stole my money and wasted my time.
3 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave you review, I am so sorry to hear about the negative experience you have had with us recently.
I can assure you this is far from the level of service we wish for our customers to receive and Is absolutely not the experience we would want you to have.
Upon further review, we have noticed on your order confirmation that one of the items ordered was purchased in a Twin size.
I cannot apologise enough if this was an error at checkout and had been missed!
I will reach out to you shortly to confirm the relevant details in the hope to get this resolved.
- Lily
I haven't received my items.
1 octobre 2024
Réponse de Dusk
Hello,
Thank you for taking the time to leave us a review.
I am terribly sorry to hear that you have not received all the items on your order. This is far from the experience we expect for our customers, and I completely understand your frustration and concern.
Having looked into this further for you, I'm pleased to see that your parcel was marked as successfully delivered to you on 17/10/2024.
Please accept our sincere apologies for any stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
- Lily
Réponse de Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
The product came with bed bugs.
30 septembre 2024
Réponse de Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations.
Please know that we take your feedback seriously, and we are committed to resolving this matter promptly.
I will take a closer look into this and contact you shortly with the relevant details.
- Lily
Do not order from Dusk.
I placed my order in August. It is now almost mid October and I still have not received my order. I’ll be requesting a refund. I’ve reached out to customer service. My emails have not been responded to. I sit on hold forever when I call.
3 octobre 2024
Réponse de Dusk
Hello,
I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
USPS has recently implemented a new system within their operations. Unfortunately, this has led to some unforeseen operational issues, which have caused delays in shipping and delivery times.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority, please accept out sincere apologises for falling short of our usual standard on this occasion.
Upon further review, we can see that your order has been marked as successfully delivered to you on 10/10/24.
I will take a closer look into this and contact you shortly to confirm the relevant details.
- Lily
The worst waiting 4 months for package…
The worst waiting 4 months for package already
3 octobre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order. Providing a seamless and exceptional experience for our customers is our top priority.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously, and are committed to resolving this matter promptly.
Upon further review, we have noticed that your query has been passed over to the relevant team who have arranged for a replacement order to be sent out to you.
Whilst we are glad to see your query has been handled, we would like to acknowledge and sincerely apologise for any stress and inconvenience caused in the matter.
Your custom and feedback is greatly valued at DUSK, please be assured all of the comments you have mentioned will be highlighted to the relevant team.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
They took more than a month to send the…
They took more than a month to send the order, they did not answer Mail.
3 octobre 2024
Réponse de Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.
At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations, please know that we take your feedback seriously.
We have measures in place where your query should then be directed to the relevant team to assist you further. However, we sincerely apologise if this method has fallen short this time.
Upon further review, we can see that your order is due to be delivered on or before 18/10/24.
Whilst we are glad to see your parcel is on its way to you, we would like to acknowledge and sincerely apologise for all the stress and inconvenience caused in the matter.
Thank you for all your patience. If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do everything we can to help.
Kind regards,
DUSK Resolution Team
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