Shocking Company. I have spent 2 Years trying to transfer a small pension lump sum from Utmost to Nest. Utmost put every barrier/delay/so-called procedures to ensure the money which is rightly mi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Online access needs a bit of work esp for former Reliance pensions but otherwise my experience with Utmost was very good. They took on my Equitable pension and managed a reasonable return and also my... Voir plus
L'entreprise a répondu
Wish I could rate Utmost at zero stars. Poor and dishonest management at Utmost Isle Man of offshore bonds in trust. We are trustees and beneficiaries of a two discounted gift trusts originally set up... Voir plus
L'entreprise a répondu
24 Mar 2026 I help my client Mr KC Wong ask for the surrender value. My first email sent to Utmost is 24 Mar. I also call Utmost Customer services on 27 Mar morning but helpless. Customer... Voir plus
À propos de l'entreprise
À propos de Utmost Life and Pensions
Écrit par l'entreprise
Utmost Life and Pensions is a UK life and pensions company helping customers plan and save for the long term, with roots going back over 100 years.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Utmost Life and Pensions is authorised by the PRA and regulated by the FCA and the PRA.
Coordonnées de contact
Utmost Life and Pensions, Walton Street, Aylesbury, HP21 7QW, Buckinghamshire, Royaume-Uni
- 0330 159 1530
- enquiries@utmost.co.uk
- utmost.co.uk
3,0
Moyen
356 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Really poor implementation of a simple portal
The online portal simply refuses to work with Safari so I had to download Chrome. Even on Chrome it was soooo slow to load and use.
11 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Hepworth. Thank you for taking time to provide some feedback. I am sorry to hear that you have been having difficulties accessing MyUtmost. We are in the process of developing a MyUtmost app, which may make access easier for you. We will let policyholders know when this is available. Regards Laura
Utmost the pensions provider
Utmost has been a good pensions provider, out performing others
11 septembre 2023
Réponse de Utmost Life and Pensions
Hi Phil. Thanks for taking time to provide some feedback. Regards Laura
The staff with whom I spoke with on at…
The staff with whom I spoke with on at least 5 occasions were polite, erudite and helpful.
The overall experience was therefore very good leading to a happy conclusion.
Thank you .
31 juillet 2023
Réponse de Utmost Life and Pensions
Hi Mr Chapman. Thanks for taking the time to provide some feedback. I am so pleased to hear that you had a good experience when you called us. Regards Laura
Very poor customer service
Very poor customer service
Unhelpful & deliberate delaying tactics in paying out
2 juillet 2023
Réponse de Utmost Life and Pensions
Hi Mr Alexander. Thanks for taking the time to provide some feedback and I am sorry to hear that you are unhappy with your recent dealings with us. We would never deliberately delay making a payment and I can see that we dealt with your requests within 5 working days. To enable me to see where you felt our service let you down, it would be really helpful if you could provide me some details, either by phone or email to enquiries@utmost.co.uk Regards Laura
Quick and easy.
31 août 2023
Réponse de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. Regards Laura
Réponse de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. Regards Laura
Helpful website You provided me with all of the…
You provided me with all of the information I was looking for.
8 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Fleming. Thank you for taking time to provide some feedback and I am glad to hear that you got everything you needed. Regards Laura
Painless - Got the info I needed
I telephoned Utmost for some information that I needed which was a little complex, so not something I could source online. I got through fairly quickly and the person I spoke to was super helpful.
There was some other more generic information I needed too and that was already available in a document to be downloaded from their website, so that saved me alsot of time too.
10 septembre 2023
Réponse de Utmost Life and Pensions
Hi Janine. Thank you for taking time to provide some feedback. I am so happy to hear that you had a positive experience when you called us recently and I will be sure to pass your feedback on to the call handler. Regards Laura
Good response from system and agent.
Quick route through automated system to get to talk to a person. Agent's questions were what I expected to make sure I was who I said I was. Result of request exactly what I wanted.
10 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Moore. Thank you for taking time to provide some feedback and I am glad to hear we were able to help. Regards Laura
Need to be modernised
No response to email. Poor performing funds. Dated digital platform.
10 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Mills. Thanks for taking the time to provide some feedback and I am sorry to hear that you are unhappy with the service you have received. I can confirm that we have received the email you sent on Sunday and we will be replying to you as soon as we can. Regards Laura
No problems experienced
I have had no problems with the website in reviewing my investments .
2 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Dransfield. Thank you for taking time to provide some feedback. Regards Laura
It did what I expected
It did what I expected - no more no less. The proof of the pudding will be whether I get a good response from the issue which arose as a result on my on line enquiry.
5 septembre 2023
Réponse de Utmost Life and Pensions
Hi. Thank you for taking time to provide some feedback. I have checked our records and cannot see that you have contacted us recently to let us know about any issues or questions you had. If you feel there is something outstanding, please can you send us a message in My Messages in MyUtmost and we will look at this as soon as we can. Regards Laura
Checking investment
I am checking investment regularly as I am concerned in a loss over the last 18 months.This falls in place with the general downturn in finance since the Ukraine war.
6 septembre 2023
Réponse de Utmost Life and Pensions
Hi Norma. Thank you for taking time to provide feedback. Regards Laura
All the staff are very helpful and go…
All the staff are very helpful and go out of their way to make sure your requests are sorted a very nice group of people and I trust them hole heartedly
17 août 2023
Réponse de Utmost Life and Pensions
Hi Lucy. Thank you for taking time to provide some feedback. I am so pleased to hear that is how you feel about our customer services team and I will be sure to share this with them. Regards Laura
Good performance of the funds and…
Good performance of the funds and accurate reporting of values
6 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Yates. Thank you for taking time to provide feedback. I am pleased to hear that you are happy with the performance of the funds. Regards Laura
good information
5 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Pink. Thank you for taking time to provide some feedback. Regards Laura
Informative and helpful inquiry response.
An informative and helpful response was received within the advised timescale to an inquiry and the documentation provided which had been requested along with the inquiry.
3 septembre 2023
Réponse de Utmost Life and Pensions
Hi Francis. Thank for you taking time to provide some feedback. I am pleased to hear that you had a good experience with us recently. Regards Laura
The Listening Team
Listening taking note ,response is clear and in terms i can understand.
2 août 2023
Réponse de Utmost Life and Pensions
Hi. Thanks for taking time to provide some feedback. Regards Laura
It wasn't great ;it was what I would…
It wasn't great ;it was what I would expect ; competent .
5 septembre 2023
Réponse de Utmost Life and Pensions
Hi Mr Goodacre. Thank you for taking time to provide some feedback. Regards Laura
Réponse de Utmost Life and Pensions
HI Mr Cook. Thank you for taking time to provide some feedback. Regards Laura
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