I received a completely comprehensive reply just a day asking a rather complex tax question. I felt that Utmost had provided a far more helpful answer than I expected. Very pleased with this level... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed... Voir plus
L'entreprise a répondu
A quick response to my call Clear and concise answer to my questions A friendly and profession person to deal with My request was attended to in a timely fashion
The staff are very helpful and very knowledgeable; nothing is too much bother for them and if it is a new query they will break it down for you. I also like the fact one person deals with you until th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
Coordonnées de contact
4,0
Bien
910 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Whilst it took a little time to set up…
Whilst it took a little time to set up the support I received from Paula Daly was excellent. Thank you Paula
12 juin 2026
Avis spontané
A quick response to my call
A quick response to my call
Clear and concise answer to my questions
A friendly and profession person to deal with
My request was attended to in a timely fashion
5 juin 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Zain did a great job
Zain was very friendly and helpful and was able to answer my question straight away.
11 juin 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Thank you Heather Parsons and the Utmost Payments team
Heather Parsons and the payments team at Utmost were extremely responsive, flexible and helpful in assisting us with a recent payment request. Both the telephone customer service and the online systems were extremely good - thank you.
10 juin 2026
Avis spontané
Réponse de Utmost International
Dear S A Smith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I spoke with Jessica who was extremely…
I spoke with Jessica who was extremely helpful. she listened and spoke with the correct department and came back straight away.
10 juin 2026
Avis spontané
Réponse de Utmost International
Dear Mark,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Good Overall Service
Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed within 1 hour. So, overall very good service and happy with outcome.
10 juin 2026
Avis spontané
Réponse de Utmost International
Dear Colin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient
Efficient, patient, friendly service. Gives confidence to customers trusting you with their hard earned savings.
9 juin 2026
Avis spontané
Réponse de Utmost International
Dear Howard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Exceeding customer expectatations!
I received a completely comprehensive reply just a day asking a rather complex tax question.
I felt that Utmost had provided a far more helpful answer than I expected.
Very pleased with this level of service.
9 juin 2026
Avis spontané
Réponse de Utmost International
Dear Phil,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Appallingly bureaucratic
Appallingly bureaucratic. They do everything they can to ACCEPT our monies nad everything they can NOT to pay it back out.
Shameful.
8 juin 2026
Avis spontané
Réponse de Utmost International
Dear Brian,
Thank you for taking the time to leave a review - feedback is important to us.
We would be happy to discuss requirements with you to streamline the process going forward.
Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can schedule some time.
Kind Regards, Utmost.
Ms Fiona Clark is an excellent…
Ms Fiona Clark is an excellent ambassador for your company, responding promply and always polite and kind.
Saying that I always receive relevant feed-back!
5 juin 2026
Avis spontané
Réponse de Utmost International
Dear Lars,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Jeewan provided excellent and prompt…
Jeewan provided excellent and prompt service to me as a financial adviser
5 juin 2026
Avis spontané
Réponse de Utmost International
Dear Graham,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Worst financial decision we ever made
Myself and my wife were in the Utmost (formerly Generali) Visions plan and we were advised whilst living and working outside the UK by some (what we came to later realise) cowboy financial advisors to hand over our personal pensions to Utmost. Worst decision we have ever made. It took us a while but we discovered that Utmost’s fee structures are over-complicated and are only in their best interests. We pulled out of the Visions plan after 11 years with around 3% growth and our personal pensions down around 30%. The plan was sold to us with much favourable growth forecasts. The term of the plan was over 22 years but we decided to cut our losses. Utmost literally took all the growth the plan had made. We calculated over the 10 years we were in the plans, our fees were approximately £70-80k! The 10 year bonus of £10k (linked to the monthly payments) in the Visions plan was completely swallowed up with that year’s fees. One year, our fees were £14k! This was never clearly explained when we took out the plans. We don’t think even the financial advisors fully understood what they were selling. I would go nowhere near any Utmost product. We’ve made better financial decisions on our own.
30 septembre 2025
Avis spontané
Réponse de Utmost International
Dear Christian,
Thank you for taking the time to leave a review - feedback is important to us.
Vision is a long term savings plan and the fees and charges associated with the plan, and the way the long term structure operates would be clearly outlined in the policy terms and conditions, which you would have received at policy set up and via your financial advisor.
If you have queries with regards to this we would be happy to discuss - please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Maggie was really helpful
Maggie was really helpful - and went over and above to provide the information I needed
4 juin 2026
Avis spontané
Réponse de Utmost International
Dear Louise,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The pages are clear and easy to navigate
4 juin 2026
Réponse de Utmost International
Dear Timo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our platform.
Kind Regards, Utmost
Sarah Moore Excellent Feedback
The call handler Sarah Moore was very professional and helpful and ensured that I had received all required information and assistance.
4 juin 2026
Avis spontané
Réponse de Utmost International
Dear Sarah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful and patient with my enquiries
Very helpful and patient with my enquiries. very polite also!
3 juin 2026
Avis spontané
Réponse de Utmost International
Dear Keith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Open Wealth Interactive to those with…
Open Wealth Interactive to those with power of attorney
29 mai 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for reaching out and for the suggestion of an enhancement to the online platform. We will review with our Technical Team.
Should we be able to assist further please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Utmost completely ignored my problem…
Utmost completely ignored my problem for almost a week and resetting my password is not the problem lm having as l have already explained!!
26 mai 2026
Avis spontané
Réponse de Utmost International
Dear M J McAnallen,
Thank you for reaching out - feedback is important to us. The team are reviewing your case and treating it with priority.
If we can assist further please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review.
Kind Regards, Utmost.
Great company to work with
1 juin 2026
Avis spontané
Réponse de Utmost International
We are glad you enjoyed your experience. Thank you for your kind words.
Kind regards, Utmost
Poor communication,email response time…
Poor communication,email response time inadequate often taking 24hrs for a response.
Called to discuss a time frame for completion of transaction response was " emails response time is 24/48hrs” completion 3 to 5 days as up to date still no notification of completion even though the funds transfer is complete.
29 mai 2026
Avis spontané
Réponse de Utmost International
Dear David,
We are sorry that you have not received the information you need throughout the withdrawal process. We have located your case and requested the team to review as priority.
Should we be able to assist you further please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.