Utmost International Avis 916

Very efficient policy opening and responsive to email queries.

I have been dealing with this company for the last 9 months and found them incredibly helpful. First Claire and then latterly Abi, they have both replied promptly been very friendly and answered queries as well as dealt with instructions in a timely manner. My experience with Utmost has been very positive and I hope both Claire and Abi are recognised by their employers for their excellent work and customer relationships.

Leah was wonderful with my request and for helping me complete the quite intricate work I needed to do with my account. Patient and informative in sorting out my incompetence! Please thank her for making complicated things easy.

Zain was excellent - listened well and responded brilliantly

Tina Corkish from the Money Out team obtained resolution of a problem affecting an elderly client, who is having to deal with the problem of a daughter stranded in the gulf .

Paula in Customer Services was so helpful and patient in resolving my account access problem which at the end of the day was of my own doing ! She is a great asset to your company

Katherine Lombard-Chibnall is a legend

Katherine is extremely effective and proactive

Quick answer from Sinead.

I always liaise with Laura Maguire for years now and she is such a pleasant and helpful person. Greatly valued.

Edit: monies have left our account but are not where they were supposed to be transferred, who knows where funds have gone, as noone at Utmost has communicated with us over the entire process.
We began a withdrawal (transfer) process in mid November. It is March and no transfer. The monies are needed urgently now. No explanation for such a crazy and unexpected delay so far. It has been highly frustrating and stressful. We don't withdraw regularly, and have exhibited no suspicious financial behaviour whatsoever. We answered security questions 2 weeks ago. Very odd and undesirable service towards very longterm customers.

No trouble with you Sarah. Utmost have made logging on too diificult for me and dont appear to be able to do anything to make my accesst to my account easy or acceptable to me .
As previously indicated I would liketo receive regural updates concerning my investments through the post
I would again remind everyone that for 25 years I had no trouble whatsoever logging on.
Kind Regards,
Alan

I find Utmost very easy to deal with, which is most important to me. They answer any questions I have almost immediately which is a pleasure and are always very professional and respectful.

One of the worst companies when it comes to surrendering your plan and closing the account. They have endless list of requirements, but the main problem is that they request one thing, once you send it to them a week later they request another and then it goes on in endless circles.

Danielle Lewis was very helpful

In dealing with a recent discretionary client on-boarding case, I have received prompt assistance from Emilie W in the External Management & Custody Opps team at Utmost Isle of Man. Her responses to our queries have been fast, and our case was handled efficiently. Thank you again Emilie, it has been a pleasure to deal with you throughout.

The very prompt and efficient service from Sinead

Zain was very helpful, efficient and friendly. The perfect customer experience

Leah's handling of my telephone query, helpfulness and knowledge - all spot on and followed up by an email.

So unusual, and wonderful, to have the 'phone answered by an extremely polite and helpful human being. My call was quickly transferred to somebody who could help. I received a prompt email reply which provided me with the information I required. Congratulations,an excellent service.

Prompt response to request to enable internet access to account.
Clear instructions.
Secure 2 step login
One follow request for assistance, different subject which i anticipate similar service