Good value, quality product and great service. The radiator I bought was missing one of the chrome end caps (manufacturer error) - a quick phone call, no quibble… two spare caps arrived within 24 hour... Voir plus
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Excellent products and very competative prices - these were quality TRV valves, weighty & solid, not at all like the cheap looking ones you can get elsewhere for almost the same price!! Well packed &... Voir plus
The best service 🙌 Ordered a copper finish towel radiator before 2pm and it was delivered the next day!!! Very pleased with the radiator appearance but as it's yet to be installed can't comment... Voir plus
Purchased 16-3-23. Good service & quality I spent over an hour searching for this particular radiator before I located yours. It isn’t being installed until next month, however, I have unpacked i... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We sell a large range of Radiator Valves. Priding ourselves on our choice, quality and customer service.
Coordonnées de contact
Unit 3 Parc Caer Seion, LL32 8FA, Conwy, Royaume-Uni
- 01492 593336
- info@valvekings.com
- valvekings.com
4,6
Excellent
295 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Shocking service please don't buy from…
Shocking service please don't buy from this company !! I am going to issue a complaint to trading standards
Faulty electrical radiator ! 260. Made me call eletrian twice, buy parts for it this is a week after fitting poor response by sales team.Only might replece after I returned it , cost to me ! But blaming the fitter ! So might not get a replacement??
the manager wouldn't even pay for return
This was guaranteed for 10 years been fitted a week ?? I should of looked at terrible reviews , no matter what they respond with from this review will be totally false! Terrible experience !this reply is totally false if the qualified electrician had done no such thing , if refund was offered ! I would say I would leave a bad review !!! Lies again
8 février 2023
Avis spontané
Réponse de Valve Kings
Good Morning,
We acknowledged that you had an issue with your electric radiator and did our utmost to resolve this for you remotely.
In this instance, we believe the installer had emptied the required fluid, as you explained there was no liquid left inside the radiator when the element was installed. This has caused the premature failure of the submersible heating element.
Following multiple emails, we called you to try and resolve again and offered the option of returning the item for a full refund, despite this being an install and not supply related issue.
It was at this point the threats of negative reviews were used unless we actioned your demands. The return option is still available to you and a full refund on receipt of the item back despite the above.
Kind regards,
Valve Kings
Would avoid going forward, item developed fault within guarantee period
Agreed to give full refund due to faulty TRV valve then stopped replying to messages on eBay when requested return address. Having to dispute the transaction with my bank now. The guarantee they offer is not worth anything. Would avoid going forward. Unable to speak to technical if you have an issue, everything has to be done by email.
2 février 2023
Avis spontané
Réponse de Valve Kings
Hi Sophie,
Over a period of 2 weeks, you sent a total of 25 messages, which we responded to every technical request you made the same working day and tried to help you as best we could.
However, your heating system has an issue with a singular radiator not getting warm enough, we unfortunately did not commission your system and have tried our best to resolve the issue you believe to be with the valve.
We advised that a return should be made on the 19th of January, ebay unfortunately does not allow the input of addresses or contact information into their messaging system as it is part of their business usage policy.
However, our return address is in the public domain and you could have raised an ebay return against the order. This would have generated a returns label for the item you believed to be at fault.
Even given the poor review you have left you are still free to return the valves for a refund as advised on the 19th of January.
Kind regards,
Lee @ Valve Kings
excellent speed of customer service
17 janvier 2023
Thankyou for your advice and great…
Thankyou for your advice and great service when l chose my bathroom
6 décembre 2022
Avis spontané
Column Radiators
Placed multiple orders with this company for bare metal column radiators and the quality and delivery has been excellent every time.
15 juillet 2022
Avis spontané
Excellent service & product
I'd been meaning to buy a towel rail for ages when a friend mentioned the name Valve Kings. I looked them up online and chatted to a member of staff who helped me choose the right model for my bathroom. Very happy with the result - excellent service and an excellent product!
25 novembre 2022
Avis spontané
Quick service thank you
17 janvier 2023
Undelivered shower tray
Shower tray never arrived made some excuse that the courier had broken it which I didn’t believe
11 janvier 2023
Réponse de Valve Kings
Good morning,
As advised on the phone, the courier had an incident with the pallet your item was on. We unfortunately were out of stock of that model as you had had the last one in stock. A replacement was offered as we had more stock coming in at the end of the month however you declined as you needed the item the next day and accepted a refund instead which was processed the same day.
Whilst we do our best to ensure items are shipped out on time, sometimes issues like this do happen with the couriers. It was just unfortunate that we were not able to offer you a next day replacement due to the stock levels.
Kind regards,
Lee @ Valve Kings
Towel Rail seems to be good quality
Towel Rail seems to be good quality, good communication from the seller. Unfortunately it wasn’t delivered on time, came 3 days late.
9 janvier 2023
Excellent product and service!
Excellent product, clear advice and prompt delivery!
I couldn't expect any better!
10 janvier 2023
Good service - but customer service? Perhaps not.
I was really impressed to start with. Service was good, delivery prompt. I was congratulating myself on finding a decent supplier.
The part supplied did not fit my radiator, despite coming with a number of adapters. Technical support were helpful and professional but advised that I should return the goods. I then hit customer ‘service’ who insisted that there was nothing wrong with the product so therefore I had “changed my mind” = I pay return postage and they knock £6 off the refund for their original postage (as other people have found). Will any response to this review be as defensive as the others I’ve read? I won’t use them again either but you know what they say about how much easier it (should be) is to keep a customer than to get a new one.
2 octobre 2022
Avis spontané
Réponse de Valve Kings
Hi Gordon,
After reviewing your issue I can see that the valve head you purchased would not fit your valve due to the lack of space between a nut and the adapter your particular valve needed. This is not a product fault but an issue with your particular installation.
I can see that you did send the item back and a refund was processed on the same day as receiving them.
Kind regards,
Lee @ Valve Kings
Great service
Great service. Decent price for a good product. Customer service was on hand when I called explaining my order was a larger size so would be delivered the following day. The courier drove through adverse weather to deliver where the package so I'm a happy customer.
12 décembre 2022
Avis spontané
Economic with reality
Ordered some smart radiator valves and found they don't work. Or rather that an extra bit of kit is needed to make them work. You wouldn't think so when they're selling them; the illustration shows your phone communicating directly with the valves. Feel I've been misled.
6 décembre 2022
Réponse de Valve Kings
Good Morning,
We are sorry that you are not happy with the product and feel mislead, however the product page does state that at least one gateway is required for these to work.
The image you have stated is for the starter kit which includes a gateway. You purchased two thermostats only and not the starter kit.
We have had no prior contact with yourself but please feel free to raise a return with ourselves if you wish.
Kind regards,
Lee @ Valve Kings
The part was correct and came on time.
9 décembre 2022
Prompt delivery and well packaged
My dual fuel valve arrived quickly and was well packaged. It looks as if it it is good quality. I haven't actually had a chance to test it yet as my bathroom is still being refitted.
27 novembre 2022
Great service from Valve Kings
Great service from Valve Kings. Order placed, and received within a couple of days. Timely delivery updates and very well packaged to keep a fragile item safe. I'd definitely recommend the Valve King team. Thanks guys 👍🏽
7 novembre 2022
Avis spontané
Excellent response time and well…
Excellent response time and well packed. I cannot give a 5 until its installed and working
3 novembre 2022
Radiator valves, order & return
Ordered radiator valves easily via Valve Kings website, however one set came damaged. Valve Kings sent out a replacement set but only after I had to pay for and send back the faulty ones. Due to the delay in receiving the replacement set, we missed our slot with the plumber.
6 octobre 2022
Réponse de Valve Kings
Hi Darren,
Once again we are very sorry the item was damaged during transit.
It is our standard procedure to request a damaged item back, we also refunded your postage charges as we outlined in our original message back to yourself.
Kind regards,
Valve Kings
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