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Vapekit Avis 

142
•
TrustScore 5 sur 5

4,8

Magasin de vaporiseurs
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic company with great products at a good Price. Customer service is excellent. They sent me the wrong flavour juice but one quick phone call rectified the matter. I highly recommend 👌

Noté 5 sur 5 étoiles

Have been using this company for years & they were really kind recently in replacing a product so I wanted to shout from the rooftops in praising them & giving them justice for the service they provid... Voir plus

Noté 5 sur 5 étoiles

Excellent range of products at good prices. Delivery is always prompt. After dozens of orders over the past couple of years, I had one small issue recently where they accidentally sent out a wrong ite... Voir plus

Noté 5 sur 5 étoiles

I have been using Vapekit for a few years and their efficiency has always been excellent. I recently encountered a problem with their ordering system not working ( due to a website changeover ) and I... Voir plus

À propos de l'entreprise

  1. Magasin de vaporiseurs

Écrit par l'entreprise

***************************************************************************** PLEASE NOTE, WE ARE NOT VAPEKITUK.CO.UK ***************************************************************************** They are a totally different company, nothing whatsoever to do with us. Please check your confirmation email to see who you purchased from. If you purchased from them please Google 'trustpilot vapekituk'. They have a separate Trustpilot page where you can leave a review. Please, please, please don't leave a review here as we have to waste hours trying to get them removed and it is exhausting dealing with Trustpilot's automated copy-paste responses. Thank you :-)

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(142)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 2 sur 5 étoiles

I ordered Snoow Tobacco Elfliq but…

I ordered Snoow Tobacco Elfliq but received Elfbull Ice
I have tried the elfbull but do not like it. £10 wasted.

7 juin 2024
Avis spontané
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Réponse de Vapekit

Hi George,

I'm very sorry to hear you received the wrong liquids in your order. I will check now to see if we have an open support ticket for you. If not I will create one and make sure the replacements are sent our by Royal Mail Tracked 24 today. Sincere apologies for the inconvenience caused.

Best regards
Marc
Customer Support
Vapekit.co.uk

Noté 5 sur 5 étoiles

Excellent service

I have used Vapekit.co.uk for my vape fluids and coils over a number of years. They have always provided a first class service, quickly dispatching orders, often the same day. Problems are swiftly dealt with, I recently had a pack of five vape coils, two did not work. I informed vapekit of the problem and they immediately sent a replacement pack.

30 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

I ordered methol liquid strength 3 an d…

I ordered methol liquid strength 3 an d they send me strength 6 to strong I cant cape it otherwise no other problems

4 juin 2024
Avis spontané
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Réponse de Vapekit

Hi Gerasimos

Further to our call the other day I'm just following up here to confirm a replacement order was created for you and the correct liquids will hopefully have already arrived. If not, they should be with you very soon.
Apologies again for the mix-up and thank you for your patience and understanding.

Thanks
Guy
Vapekit.co.uk

Noté 3 sur 5 étoiles

Not something that happen's often

Order was placed last Thursday, arrived Friday so was very happy, but upon opening parcel was informed that 1 flavour on my order was out of stock & would be delivered asap. One week on & it still hasn't arrived.
I appreciate things like this & out of stocks happen, but it would have been better to have received a text/call/email offering an alternative if I didn't want to wait... I would have taken the option of a replacement & tried a new brand or flavour.
It's the first time it's happened, I hope it's going to remain a rare occurrence

30 mai 2024
Avis spontané
Noté 3 sur 5 étoiles

I understand the need to check for age…

I understand the need to check for age but this is usually done on the door step in my experience. Also it is important to give the customer the option to proceed to not. It is not helpful to ask for age confirmation after they have paid. The delay caused me to have to buy some oil locally until my order came and this was costly.

27 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Stupid website won’t verify you age so…

Stupid website won’t verify you age so you can’t pay

26 mai 2024
Avis spontané
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Réponse de Vapekit

Hi

Thanks for taking the time to leave us a review and I'm very sorry you had difficulty verifying your age. I'm slightly confused by your comments though as our age verification system runs in the background after you place an order and wouldn't stop you paying.

As Trustpilot don't supply us with your contact details, I'm afraid I've been unable to locate a pending order using just the name name you gave. We would however be very happy to help resolve any issues for you can can normally solve age verification queries quickly using our back-up system. Please send us a message on support@vapekit.co.uk and we'll be happy to help.

Best regards
Marc
Customer Support
Vapekit.co.uk

Noté 5 sur 5 étoiles

Excellent service

I've been Vapekit customer for more than 6 years. I couldn't be happier with the experience. Only once had wrong strength liquid delivered and the problem was solved efficiently and effectively.

3 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Super fast and reliable

The Vapekit website is easy to navigate and my order was delievered fast! Only took 2 days to get to me. Will definitely be ordering again from Vapekit!

28 mars 2024
Avis spontané

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