I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Voir plus
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Lisez les avis des autres
I have several Vaultek products, the I800, and a few smaller Safes. I'll definitely acquire some additional products. They're pricey but really good.
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Voir plus
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Coordonnées de contact
37 N. Orange Ave STE 770, 32801, Orlando, Etats-Unis
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 54 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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The product itself was good but there…
The product itself was good but there was items missing. I send an email regarding this matter and got a response telling me to list the missing items. So I did and never got a reply back or a call back.

Réponse de Vaultek Safe
Best product and even better service…
Best product and even better service for the money we spend. My safe’s battery died and I lost my keys, I ended up getting it open but damaged the locks and without me asking for a free replacement, they did it right by me. They sent me a replacement. What more I can say!!
Amazing safe I give it a 12 out of 10 I…
Amazing safe I give it a 12 out of 10 I have seen may safe and this baby far the best one best in technology and best in safety
Desktop Plate Mount for DS2i
Reviewing the Vaultek Desktop Mounting Plate for the DS2i Smart Safe
The mounting plate is solid metal and feels very high quality. It comes with four screws for desk or drawer installation, which is appreciated. That said, it would be even better if Vaultek included optional screw lengths. The screws provided were slightly longer than my drawer, so I added a thin piece of plywood underneath for proper support.
Once installed, the plate locks in securely and does exactly what it’s supposed to do. Since mounting the safe, it no longer shifts at all when opening or closing it—even with my firearm inside. Before installing the plate, the safe would move slightly and needed occasional repositioning.
Overall, it’s a well-built, sturdy mounting solution that significantly improves stability. 👍
Amazing product.
I have owned a Vaultek Lifepod for a few years and was so happy and impressed with the quality of it I bought one for my nephew when he moved into his own home. Would highly recommend.
Great company
Second purchase from Vaultek, could not be happier. Highly recommended this company
Charging pad not working for watch
Love the smart safe. The only one problem I’m having is that it won’t charge my watch on the pad. Everything else charges just fine.
Safe came damaged.
Great safe
Great safe! It will stick if the pressure gets too high inside of it though.
Great product
A high quality product
It is a high quality product and it works well. I love knowing that I am alerted whenever it is opened.
Great Customer Service / Quality Repair Support
Great Safe! Excellent Customer Service. Safe purchased ~2 years ago failed. The team sent a new power cord, and when that did not fix the issue, they helped me ship it back for repair. Quick turn around as well! 10/10
Great Product, Better Customer Service
The safe is high speed and modular, exactly what I wanted for quick and secure access with little ones around. My RS500i motherboard died, and when I alerted customer support they tried to replace it. When they realized the motherboard was no longer available, they told me they would be shipping a brand new replacement safe (and the latest version of the safe!).
Now I have one fully functioning RS500i, and one mechanically functioning older RS500i. Double capacity!
Excellent Product
This is my second purchase from Vaultek. The purchasing experience is top notch making it easy to choose the best product for my needs. The product itself is well made, and the initial setup instructions are very good.
I highly recommend Vaultek to anyone looking for home security solutions.
The support team was responsive and knowledgeable!
Morgan on the support team was incredibly responsive (even responding to my email in the holiday week), informative, and didn't treat me like an idiot. They were able to resolve my issue quickly . This was hands down one of the best support experience I have had in a long time.
Great for travel: convenient and versatile
I am very pleased with my LifePod XR Special Edition, which I purchased a month ago. It is really nice, and you can fit at least 4 pistols if you remove the hard pouch and soft tray. You can add 2 pistols at the bottom with some rounds and about 2 guns in the top tray. I think if I tried, I could fit 3 pistols in each compartment (with the tray on), but I have not tried yet. I purchased it because it is TSA Safe, and I travel a lot for work. It is also my range bag and my safe when I am away from home. So far, it has been a very good investment, to be honest. The only issues I had with it are that (1) it is now full of scratches on top of the case after my first plane trip with it, maybe from being slammed by baggage handlers. The plastic feels extremely sturdy but the very top layer with the details + branding, is prone to scratches when roughed up. Another thing is that (2) you cannot fit hearing protection, and for that, you might have to purchase the LifePod XT, which is bigger. I liked it that much that I just purchased the Lifepod XR Colin Noir Edition as a Christmas present for my husband because of the bigger size, and because he saw how convenient and versatile it was.
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