Vault Health Avis 

Miriam M. was so kind and patient and helped our family. She answered all of our questions, Miriam helped us sign into our accounts and updated our information.
Mariam helped lowered our stress and we appreciated that.

I called with questions about my test results Friday night. I received a Vail back the next morning from a very knowledgeable team member. Although she did let me know that you was unable to comment on anything related to medicine she was able to answer all the questions and address my concerns. In addition to my original question she helped me with another concern I had with ordering a test. She stayed on the phone with me until she was certain that all links were sent to me and that I had received them. I never felt rushed in the conversation and by these end I was confident in the information I had received.

Amy was awesome. She was friendly, helpful and efficient:)

Amazing service- they picked up immediately when I called and I spoke with a helpful individual who solved my problem instantly.

My only negative comment is that Vault should have a message on their home page if they know a problem exists with these specific parameters (child test, in a state with no charge for testing).

First of all, thank you for offering free covid testing. It is only because of this service that I was able to continue working, as they required weekly testing, which my insurance was not going to approve. I recently had difficulty ordering a test for my children on Vault because it kept trying to charge me. I called customer service and your representative, Jo, was so patient and friendly and was able to help me by first going through the steps online with me. When that didn't work, she ordered the test for me that I needed. Thank you!

Efficient. I was also connected to a Zoom Representative right away.
Thank you!

Cathy was super helpful and walked me through every step from how the zoom waiting room and testing works to how the shipping and test authentication works. This is truly concierge service and worth the extra cost. Cathy was awesome.

I am from Minnesota, I just spoke to Elaine N and she could not have been more helpful. She is just lovely, she answered my questions and also sent a text message with information. Please call if you have any questions you will be so happy you did!

Saved by one of your National representatives at the last minute where I was trying to board a plane for Tokyo, Japan; she emailed me the description of my PCR test that mandated the word “saliva”. I was told by Delta airlines that they would not let me on the plane unless I had the Saliva PCR (which I did, but it was not written anywhere by Vault on my confirmation. Japan is VERY specific that it has to be a saliva test, but I could not prove that until she very promptly emailed me the full description they needed, and I was able to board the plane in the Nick of time to see my family (whom I have not seen for 3 years due to the pandemic.) Many thanks to her! She should get a promotion !!!!

Briana was very helpful professional and provided me the exact information I needed- regarding how to take the supervised test. She followed up by emailing the details again for my records.

I received a package with the wrong order. I called and spoke spoke to Elaine and she was able to get it taken care of. I really appreciate her level of service.

Great customer service, Jasmine was extremely helpful and was able to resolve my problem.

Jasmine P. was very helpful and pleasant in getting me to the testing room via my Zoom App. I give her a 5 star ⭐️ rating.

VERY HELPFUL AND FRIENDLY

I called Vault with a few questions regarding covid testing for an upcoming trip my wife and I are taking. Sara was able to answer all my questions and was very helpful and pleasant.

I had planned a trip and needed a Covid test. I went to a site on Saturday, May 21 and was advised the results would be available in 36 hours. I became concerned after I had not received my results by Wednesday, May 25th. I called Vault Health and spoke with a very friendly representative named Jasmine. I explained my situation to her and she was very sympathetic and told me she would try her best to help me. I gave her the information from my barcode and she tried to find my test. She explained that she could not locate the my test. She told me that she would refer my matter to one of the team members to see how my information could be linked to the barcode and call me. She took my number and called me several times to keep me informed about what was taking place. I checked my email the following day and found that my test results were available. Jasmine went "above and beyond" to resolve my problem. She was able to use the information that I provided and find my test results. Jasmine also called me to tell me that my test results had been located and forwarded to me via email. I was so happy to have my results as they were needed in order for me to take my trip. I am truly grateful for the great time and effort that Jasmine took. She provided excellent customer service and comforting results. Jasmine was indeed a "lifesaver" in my time of need!

I was very impressed and appreciative of the quick response time to my questions. The personalized attention was so helpful! Thank you so much for your care and service.

Had a problem trying to order a couple of tests online. Called and get a representative within 2-3 rings. She was able to help immediately and order the tests on my behalf. Should have called earlier instead of trying 5 times to get it to work on my own

I called Vault Health about missing test instructions. Crystal was able to answer my questions promptly and got me the missing info by email while we were still on the phone. Excellent customer service!