Vault Health Avis 

I sent a request for assistance earlier today, and Selina Q., M.P.H.’s response to my dilemma was prompt, thorough, and very helpful. I was impressed by her professionalism, and on a “patient experience” level, I’m completely satisfied with her communication and assistance.

To whom this may concern,
I would like to take this opportunity to commend your Technician on outstanding help and support. In my desperation and time of need the technician went above and beyond to ensure that I Was taken care of. I would gladly state the technicians name but due to privacy concerns I will not. I do hope that the individual that I am referring to get the recognition that I’m trying to ensure they receive. If there’s anyway you can trace this review back to the technician that assisted me, please state on my behalf, thank you very much
With the upmost respect,

Timothy Brandon

Crystal was very helpful and friendly - she was able to quickly resolve my issue.

My phone call was answered almost immediately and the service was excellent in resolving my question right away. Thank you!

Great service and quick response time.
thanks for all the support...

I have been taking the covid tests for quite a while now. the nurses have been wonderful and some are just a lot of fun. but all have been wonderful, supportive and helpful. then I had a situation where I was not able to down load my results and I called and spoke to Ariel and she was able to get my results to me quickly. you have amazing folks working at Vault!

Shamika was very patient and stayed with me until I was able
To log in. The nurse was efficient and precise.

My test result for work this week was not accessible from email or when I logged on. I called the customer support number for help and Jo picked up immediately. She promised me five-star service at the beginning of the call and she delivered! Within minutes, Jo was able to access my report and send it to my email address. The entire process of being able to do my weekly work test on Zoom, have results with 24-48 hours, and order my next test kit has been super easy and excellent. Outstanding service!!! Thank you.

Crystal was terrific! Patient, thorough and professional. Made the whole process smooth when I struggled.

I recently had a Covid test for a trip. When I received the results, I realized it did not have my full legal name. Rob was able to fix that quickly over the phone and sent me the update form, within a few minutes of the call.

Cathy was patient & personable and seemed really interested in helping me get the information I needed and pleased when all my questions were answered. Well done.

Cathy Soto was so extremely helpful. I was nervous that my Covid test was saying it was invalid when I logged in to take test, as I was exposed in close proximity at work. She spent time on the phone ensuring the issue was resolved and I received the zoom appointment. Cathy was so kind and calmed me down regarding this issue, especially since I already have heightened anxiety resulting from the need to be tested. Cathy is top notch and I wish more people I deal with were like her.

Very patient and informative, especially since we were stressed about getting tests in time for an international flight, etc. Very well done!

I misread one of the questions when I filled out my Vault information. My test result was sent to an invalid email address. When I called Vault, the 800 number was quickly answered by Cathy. She was so helpful and affirming. She could make the correction in the Vault information, gave me my results, and was patient and affirming.

I needed help with updated the account information for my established accounts for my grandkids. I also need information on setting up anew account for myself. Brianna was most helpful, explaining everything in detail, including the process of "shared accounts". She shared the website address to do this and she also edited or updated my accounts to reflect the information provided. She was very courteous, friendly, yet quite professional! Very helpful!

Selena Q. has been a huge help to me. She not only figured out the problem but solved it, quickly & professionally. This is what great customer service is & very much appreciated!! Thanks Selena!!!!

I’ve been using vault for the past several months. It’s easy and convenient. I have always received my results in a timely manner as well as new kits very quickly.

Jo was very helpful, friendly & polite. She was able to solve my access problem getting on to the site!

Excellent Experience!! I worked with Rosie for an issue I was having with registering my at-home kit. She was awesome! She was friendly and very helpful! Great employee!!

After I completed my test, I noticed the envelope had no shipping address label. I called my friend who does the same testing and asked her for help. She provided me with the number from her shipping label. I was able to get one emailed. I was able to send my sample out!!