This feels like a scam targeting users who desperately look for manuals (usually old people / less technical). They ask for 0.50€, and once paid the manual is not available. Therefore, a few hours l... Voir plus
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Scam. They sent the wrong manual which was supposed to be 0.50cents and I was charged 29,90 euros. They ignored my two emails saying they had sent the wrong one and I have sent an email requesting re... Voir plus
Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it... Voir plus
L'entreprise a répondu
La ricerca e il download del documento perfetto. Pagare con la carta e poi scoprire che hai fatto un abbonamento non va bene, bisogna essere più chiari e ONESTI. Grazie Domenico La Rosa
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43 avis
A répondu à 94 % de ses avis négatifs
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A scam
A scam.
No manual for the product I wanted a manual for yet I see I have been charged two month's worth of 'membership'.
This sort of business relied on duplicity, sleight of hand and deviousness - a score o minus ten would be appropriate.
No doubt I will get the standard reposes....
3 août 2025
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for your feedback. We’re truly sorry to hear that your experience with VaultManual didn’t meet your expectations.
We completely understand your frustration. First of all, please note that we offer a 7-day free trial to test our service before any commitment. It’s possible that you were inadvertently charged after the free trial period ended. We encourage you to reach out to us at contact@vaultmanual.com, and we will gladly review your situation and, if applicable, issue a refund for any unwanted charges.
We strive to provide a transparent and high-quality service, and your feedback is valuable to help us continuously improve.
Feel free to contact us for any further questions. We are available from 8 AM to 8 PM, Monday to Saturday, at +44 2 033 180 005 or by email.
Best regards,
The VaultManual Team
OJO ESTAFA
OJO ES UNA ESTAFA. Solicitas un manual en su web. Te lo remiten y cobran 0 50€. Si bien de manera engañosa aceptas una membresia y a los dos dias utilizando tu tarjeta emiten cargo por 29,90€ LO DICHO, UNA ESTAFA,
13 juillet 2025
Avis spontané
Réponse de Vaultmanual
Hola,
Lamentamos sinceramente su experiencia. Nuestro servicio permite probar la plataforma antes de cualquier compromiso, y toda la información relacionada con la suscripción está claramente indicada antes del pago.
No obstante, entendemos su sorpresa y queremos ayudarle. Le invitamos a contactarnos por correo electrónico a contact@vaultmanual.com o por teléfono al +44 2 033 180 005, de lunes a sábado, de 8 h a 20 h. Nuestro equipo estará encantado de revisar su caso y encontrar una solución.
Muy atentamente,
The VaultManual Team
Réponse de Vaultmanual
Hello Carlos Eugenio,
We’re sorry to hear about your experience and understand your concern.
Please note that our service includes a trial period before any subscription begins, allowing users to explore the platform without commitment. We regret if this wasn’t clear during your visit.
If you have any questions or need assistance, feel free to contact us at contact@vaultmanual.com or by phone at +44 20 33 18 00 05 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.).
Best regards,
The VaultManual Team
Hold fingrene væk fra dette firma
Hold fingrene væk fra dette firma, det er et stort svindelnr. de laver, nærmere sagt tyveri, det er ok man betaler dur 0,50 for en manual men den manual man skal bruge findes desværre ikke hos dem, og så efter 3-4 dage er der pludseligt trukket en månedlig abonnement på eur 30,00, det er rent tyveri, hvad kan man gøre intet, og de sidder og griner i skæget, nu er der igen en idiot der gik i fælden, i må have spist noget der ikke er godt for jeres mave, SKAM JER. God forretning jeg tror ikke der findes en eneste manual i deres system, det er kun baseret på rent svindel.
1 juillet 2025
Avis spontané
Réponse de Vaultmanual
Hej,
Vi er oprigtigt kede af at høre om din oplevelse og forstår din frustration.
Vores tjeneste tilbyder en prøveperiode før et eventuelt abonnement aktiveres, så brugerne har mulighed for at teste platformen uden forpligtelse. Vi beklager, hvis dette ikke har været tydeligt nok under bestillingen.
Vi opfordrer dig til at kontakte vores kundeservice direkte på contact@vaultmanual.com eller telefonisk på +44 20 33 18 00 05 (mandag til lørdag, kl. 8.00–20.00), så vi kan gennemgå din sag og hjælpe dig hurtigst muligt.
Med venlig hilsen,
VaultManual-teamet
ES UNA ESTAFA
ES UNA ESTAFA. Solicito una descarga de un manual por 0.50 euros y me cargan en mi cuenta unos dias después 29.90 sin autorización por mi parte. Les escribo solicitando el reembolso y ni contestan. Ahora me toca poner una denuncia en la policía para poder reclamar la devolución en mi banco y denunciar ante la oficina del consumidor para intentar que no le pase a nadie más. Que vergüenza.
16 juin 2025
Avis spontané
Réponse de Vaultmanual
Hola Dicenta Eva,
Lamentamos mucho la experiencia que ha tenido y entendemos su frustración. Queremos informarle que nuestro servicio incluye un periodo de prueba que permite a los usuarios evaluar la plataforma antes de cualquier compromiso.
Tomamos muy en serio sus comentarios y estaremos encantados de revisar su caso para aclarar cualquier malentendido y ayudarle.
No dude en ponerse en contacto con nosotros en contact@vaultmanual.com o por teléfono al +44 2 033 180 005, de lunes a sábado, de 8:00 a 20:00.
Un cordial saludo,
El equipo de VaultManual
Solicito descarga de manual de…
Solicito descarga de manual de impresora HP, pago 0,50€ y dos días después se me intenta hacer un cargo en mi tarjeta de 29,90€ afortunadamente rechazado por mj banco al carecer de verificación. Tratas de hacer una operación de descarga por 0,50 y de manera subrecticia te hacen una membresía o suscripción mensual. Las autoridades deberían tomar medidas contra esta práctica fraudulenta por parte de estas empresas.
12 juin 2025
Avis spontané
Réponse de Vaultmanual
Hola Jesus Cordon Arce,
Lamentamos mucho la experiencia que ha tenido y entendemos su frustración. Queremos informarle que nuestro servicio incluye un periodo de prueba que permite a los usuarios evaluar la plataforma antes de cualquier compromiso.
Tomamos muy en serio sus comentarios y estaremos encantados de revisar su caso para aclarar cualquier malentendido y ayudarle.
No dude en ponerse en contacto con nosotros en contact@vaultmanual.com o por teléfono al +44 2 033 180 005, de lunes a sábado, de 8:00 a 20:00.
Un cordial saludo,
El equipo de VaultManual
This company tricks you into believing…
This company tricks you into believing you are downloading a user manual for 0.5 euros. The website all looks very reassuring and straight forward but you have to tick a box to agree to terms and conditions before you can download, What you cannot see is that you are agreeing to a monthly subscrition of 29.90 euros and 2 days later they take the first month subscription. You cannot get a refund. This is a lesson in never ticking boxes without being able to see the details you are agreeing to. What they are doing might be termed as "legal" but it is certainly unethical. AVOID AT ALL COST
8 juin 2025
Avis spontané
Réponse de Vaultmanual
Hello,
We are sorry to hear about your concerns and understand how frustrating this situation can be. Please note that our service includes a trial period designed to let users test the platform before any ongoing commitment.
We take your feedback seriously and would be happy to look into your case to clarify any misunderstanding and assist you.
Feel free to contact us directly at contact@vaultmanual.com or by phone at +44 2 033 180 005, Monday to Saturday, from 8:00 to 20:00.
Best regards,
The VaultManual team
TheyDDO NOT USE THIS COMPANY IT IS A TOTAL SCAM. tease you with saying they have…
They tease you with saying they have your manual and only charge you .50. You then find out they do not have your manual! Then a few days later they make a fraudulent charge on you bank card for 29.90! DO NOT USE THIS COMPANY IT IS A TOTAL SCAM.
9 juin 2025
Avis spontané
Réponse de Vaultmanual
Dear Robert Vaughn,
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be.
At VaultManual, we offer a trial period without commitment so that users can explore the service before deciding whether to continue. We regret if this was not clear or if you did not receive the manual you expected.
Please contact us directly at contact@vaultmanual.com or by phone at +44 20 33 18 00 05. Our customer service team is available Monday to Saturday, from 8:00 AM to 8:00 PM, and will be happy to review your account personally and help resolve this issue.
Thank you for your feedback. We hope to regain your trust.
Have a great day,
The VaultManual Team
Misleading company
Misleading company.
If I could give minus stars I would.
This company gives you the opportunity to search the manual you are looking for. It then shows you that it hss it, but you must subscribe to get it. When I subscribed, I discovered the manual did not exist.
Further to this, the .50c subscription charge is a lie. They charge you £29.99
AVOID THIS COMPANY, THEY ARE MISLEADING AND SCAMMING PEOPLE.
28 mai 2025
Avis spontané
Réponse de Vaultmanual
Hello Frances Halpin,
Thank you for your review.
We're sincerely sorry to read about your experience and understand your disappointment. We strive to offer a reliable service, and we regret that your expectations were not met.
Please note that our platform allows users to test the service before any commitment thanks to a trial period. However, the subscription begins automatically after this period unless canceled in time, as clearly stated during the sign-up process.
Regarding the manual, we would truly appreciate the opportunity to investigate your case and assist you directly. Could you please contact our customer service by email at contact@vaultmanual.com or by phone at +44 2 033 180 005 (available Monday to Saturday, 8 a.m. to 8 p.m.)? We’ll do our best to find a suitable resolution.
We remain at your disposal.
Very best regards,
The VaultManual Team
Misleading Website and Unauthorized Charges
This feels like a scam targeting users who desperately look for manuals (usually old people / less technical). They ask for 0.50€, and once paid the manual is not available. Therefore, a few hours later, they charge 30€. There was no clear explanation of the charges or the service provided, and absolutely no value in return.
I’ve already requested a full cancellation and refund, and I sincerely hope I won’t have to escalate this legally. This kind of practice is unacceptable. Be very cautious if you're considering using this site.
20 mai 2025
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for sharing your experience. We are sorry to hear about the difficulties you’ve encountered and understand your concerns.
Please contact our customer support team at contact@vaultmanual.com or by phone at +44 20 33 18 00 05. We are available Monday to Saturday, from 8:00 to 20:00, and will be happy to assist you in resolving this issue.
We take all feedback seriously and strive to improve our service.
Best regards,
The Vaultmanual Team
Hold fingrene væk fra dette firma
Hold fingrene væk fra dette firma, det er et stort svindelnr. de laver, nærmere sagt tyveri, det er ok man betaler dur 0,50 for en manual men den manual man skal bruge findes desværre ikke hos dem, og så efter 3-4 dage er der pludseligt trukket en månedlig abonnement på eur 30,00, det er rent tyveri, hvad kan man gøre intet, og de sidder og griner i skæget, nu er der igen en idiot der gik i fælden, i må have spist noget der ikke er godt for jeres mave, SKAM JER. God forretning jeg tror ikke der findes en eneste manual i deres system, det er kun baseret på rent svindel.
15 mai 2025
Avis spontané
Réponse de Vaultmanual
Hej Jens Hvid,
Tak for din feedback, selvom vi er kede af at høre om din oplevelse. Vi forstår din frustration omkring abonnementet og det ønskede indhold.
Vi vil gerne minde om, at der er en prøveperiode, hvor du kan teste siden uden engagement, så du kan sikre dig, at manualerne du søger, er tilgængelige.
Du er meget velkommen til at kontakte vores kundeservice på contact@vaultmanual.com eller på telefon +44 20 33 18 00 05, mandag til lørdag mellem 8 og 20, så vi kan hjælpe dig bedst muligt.
Vi håber at finde en løsning sammen med dig.
Venlig hilsen,
Vaultmanual-teamet
I wholeheartedly agree with all the…
I wholeheartedly agree with all the other clients of this crowd of scammers. Thought it was good value for 50 cent until I saw my revolut statement ! €29.50 gone out of it ! I blocked any more deductions from my account. I don't remember seeing anything about paying a monthly fee after that. Once bitten...
David Norris
24 avril 2025
Avis spontané
Réponse de Vaultmanual
Hello David,
Thank you for your feedback. I understand how frustrating it can be to encounter unexpected charges. We work hard to provide transparency in all our services, and I’m sorry if this wasn’t clear for you.
If you have any concerns about the charges, please don’t hesitate to reach out to our customer support team for assistance. We are happy to clarify any issues or offer a resolution.
Feel free to contact us at contact@vaultmanual.com or by phone at +44 20 33 18 93 07 (UK) for further support.
Very good day,
The Vaultmanual Team
No te dejes engañar
Solicitas la búsqueda de un esquemático en Google.
Te remiten a esta plataforma. Previsualizas el esquema buscado. Pagas 0,5 € , muy barato siempre que consigas lo que buscas.Pero...
Resulta que has aceptado una MEMBRESÍA mensual por 29,90 € al mes. ¿Quien pagaría esto por una búsqueda ocasional?
A esto le llamo yo una ESTAFA CAMUFLADA.
30/04/2025 Actualización de mi opinión.
Sorprende la desfachatez con que responden a mi primera opinión sobre el servicio de su plataforma.
Efectivamente veo un esquemático y pago 0.5 € por su envío, pero insisto NO ME FACILITAN EL ESQUEMATICO. A esto le llamo yo PUBLICIDAD ENGAÑOSA. Es la misma experiencia de muchos usuarios que han tenido la misma nefasta experiencia.A pesar de todo ellos siguen justificándoselas.
La definición de vuestra plataforma la definiría yo como un CHIRINGUITO FRAUDULENTO . Si les queda un mínimo de honestidad y supuesta profesionalidad dejarían claramente antes de pagar por sus "servicios" que habrá una suscripción por 29.90 € , sin necesidad de leer y aceptar el contrato.
Les queda aun la posibilidad de cancelar mi suscripción por 29,90 € . De ser así les otorgaría 2 estrellas por un mínimo de ética, honestidad y profesionalidad. Estoy a la espera de una respuesta satisfactoria.
24 avril 2025
Avis spontané
Réponse de Vaultmanual
Hola Alejandro,
Gracias por tu comentario. Lamentamos sinceramente que hayas tenido esta experiencia con Vaultmanual. Entendemos completamente tu frustración con la suscripción no deseada y la falta de claridad sobre el servicio.
Nos gustaría aclarar que el sistema permite a los usuarios ver los esquemas disponibles antes de realizar el pago. Además, ofrecemos la opción de probar el servicio antes de suscribirse a un plan mensual. Lamentamos que no hayas visto claramente la información sobre la suscripción automática, y trabajamos continuamente para mejorar la transparencia de nuestro servicio.
Si tienes alguna pregunta o inquietud adicional, no dudes en ponerte en contacto con nosotros en contact@vaultmanual.com o al +44 2 033 180 005 (de lunes a sábado, de 8:00 a 20:00).
Muy buena jornada,
El equipo de Vaultmanual
Cynically opportunistic business model (at best)
(1) The system gives green ticks when I input brand and model, suggesting the applicable manual is available. Then, after paying the half euro, I find it is not. There is no reason the system could not be coded to tell me in advance. Who would pay even this small a fee thinking the item they seek only 'might' be there, at best? I consider this a cynical money-grab, bordering on fraudulent.
(2) Like many posting here, I did not notice the words "direct debit of €29.90 will be taken after 72 hours". I admit my lack of due diligence in looking for 'small print' trouble, and luckily I realised, on looking for comments about Valutmanual, before the time limit, and cancelled. But this setup is clearly designed to lure people into inadvertently having at least one month's fee taken inadvertently. Who would happily sign up to pay nearly 30 euro per month for continuing access in case they had cause to look for further manuals going forward, on the off chance they MIGHT be present in the database? Again, an opportunistic ploy to extract further money from anyone assuming (wrongly) that this company is acting in good faith.
Added in response to Vaultmanual's reply: Re "... it may not always be clear when certain manuals might not be available after payment" - is it EVER clear? I see no indication of that. You have been fielding these comments for at least 3 months. If the company has been unable to implement a fix on manual availability visiblity, it should discontinue operations until it succeeds. However I suspect it is happy with the lucrative status quo...
17 avril 2025
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for your feedback. We are truly sorry to hear about the issues you encountered with Vaultmanual. We completely understand your frustration, and we apologize for any confusion regarding the availability of manuals and the information about recurring payments.
We would like to emphasize that our system shows the manuals available in our database, but we understand that it may not always be clear when certain manuals might not be available after payment. We are working hard to improve the transparency of our services, and we appreciate your feedback.
We encourage you to test our service before committing to ensure that we have the manual you're looking for. However, please note that the monthly fees are only applied after 72 hours, and we apologize if this information was not clearly seen.
If you have any further questions or would like to discuss your situation, please feel free to contact us at contact@vaultmanual.com or at +44 2 033 180 005 (Monday to Saturday, from 8:00 AM to 8:00 PM).
Have a great day,
The Vaultmanual Team
Total SCAM
Total SCAM. Told me that they had the manual that I needed. I paid the 50c for the trial & when I logged in, the manual they said they had was nowhere to be found. A couple of days later & they're trying to take €29.99 out of my account. Apparently from reading all their excuses here, it's for a "subscription" that they've hidden away when you're giving them your CC details
13 avril 2025
Avis spontané
Réponse de Vaultmanual
Hello Conor Gleeson,
We’re sorry to hear about your experience and understand your disappointment.
Our service includes a trial period with a subscription, and this is indicated during the order process. If the subscription is not cancelled during the trial period, the charge is applied in line with the agreed terms.
We also regret that the manual you were looking for was not available as expected — this is not the experience we aim to provide. We’d like to investigate this further and assist you directly.
Please contact us at contact@vaultmanual.com or call us at +44 2 033 180 005 (Monday to Saturday, 8am to 8pm), and our team will do their best to help.
Kind regards,
The VaultManual Team
Disgusting business
Disgusting business, legal highway people who literally rob people 29.90 for 5 months of nothing, Interpol should look into this company
14 mars 2025
Avis spontané
Réponse de Vaultmanual
Hi Eamonn Black,
We’re sorry to hear about your experience and understand your frustration.
Our service is offered through a no-commitment subscription, with all relevant details clearly displayed during sign-up and confirmed via email. That said, if you believe you were charged in error or didn’t benefit from the service, we’d be happy to review your case.
Please contact us at contact@vaultmanual.com or by phone at +44 2 033 180 005 (Monday to Saturday, 8am to 8pm), and our team will assist you directly.
Best regards,
The VaultManual Team
Website indicates they hold a copy of…
Website indicates they hold a copy of the manual then when you have paid, no success in finding the manual. Wrote to complain but no reply. Worried that they now hold some banking details.
17 mars 2025
Avis spontané
Réponse de Vaultmanual
Hi Ian,
Thank you for your feedback, and we’re sorry to hear that you weren’t able to access the manual you were looking for.
Our service gives access to a large database of user manuals, and if the document wasn’t available or there was an error, we’d be happy to investigate this for you. We also want to reassure you that all payments are handled through secure, encrypted platforms — we do not store your banking details directly.
If you haven’t received a reply from us yet, we encourage you to contact our support team again at contact@vaultmanual.com or call us at +44 2 033 180 005, Monday to Saturday from 8 a.m. to 8 p.m. We’ll make sure your case is reviewed as soon as possible.
Kind regards,
The vaultmanual.com team
Absolute Scam!!
Absolute Scam!!! I needed to cancel my credit start to let it stop.
3 février 2025
Avis spontané
Réponse de Vaultmanual
Hello Jaap Kuiper,
We’re sorry to hear about your experience. If you need assistance with your cancellation, we’re here to help. Please send us your email address and phone number, so our team can review your case and provide a solution.
You can reach us at contact@vaultmanual.com or call us at +353 1 270 9779 (Monday to Saturday, 8 AM to 8 PM).
We look forward to assisting you.
Best regards,
The VaultManual Team
They will charge you 29.90 every month if you forget to cancel!
I was charged 0.50cents for looking for a manual that did not exist! For Gods sake read the fee carefully..the 50 cent is for a trail period. If you don't cancel they will help themselves to your account every month!
Who the hell wants to pay 29.90 EUR per month for searching manuals?!
18 janvier 2025
Avis spontané
Réponse de Vaultmanual
Dear,
Thank you for your feedback. We regret to hear about your dissatisfaction and would like to address your concerns.
The €0.50 charge is for a trial period that provides access to our database of user manuals. If the trial is not canceled within the given period, it transitions into a subscription at €29.90 per month. These details are clearly stated during the registration process and in the Terms and Conditions. We apologize if this was not apparent in your case.
If you have further concerns or questions about your subscription or the service, please contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to assist you.
Your feedback is valuable to us, and we are continually working to improve the clarity and transparency of our services to better meet customer expectations.
Best regards,
The VaultManual Team
Lure you in with 0,50€ for a copy and the charge you for 29,90 after 5 months!
Lure you in with E 0,50 for a copy of a user manual. After paying with debitcard they withhold E 29,90 5 months later without any explanation! I tried to call customer service at the number provided. Either eternal busy tone, or 'invalid number message'! SCAM SCAM !!!! I blocked my debit card and had to order a new one.
16 janvier 2025
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for sharing your feedback. We sincerely regret to hear about your frustration and would like to address your concerns.
Our €0.50 trial includes access to a vast database of user manuals, transitioning into a subscription of €29.90 per month if not canceled before the trial ends. This process, along with the subscription terms, is outlined during registration and in the Terms and Conditions. We are sorry if this information was not clear in your case.
Regarding the issue with contacting our customer service, we apologize for the inconvenience you experienced. Please note that our support team is available at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to assist you with any concerns about your subscription or charges.
Your feedback is important, and we are committed to improving the clarity of our processes and ensuring a better customer experience in the future.
Best regards,
The VaultManual Team
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