This feels like a scam targeting users who desperately look for manuals (usually old people / less technical). They ask for 0.50€, and once paid the manual is not available. Therefore, a few hours l... Voir plus
L'entreprise a répondu
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Scam. They sent the wrong manual which was supposed to be 0.50cents and I was charged 29,90 euros. They ignored my two emails saying they had sent the wrong one and I have sent an email requesting re... Voir plus
Fraudsters who "work" on the edge of the law. I also suffered from them, buying 1 instruction in French when I needed English. They use direct debit from the card, and it is impossible to refuse or it... Voir plus
L'entreprise a répondu
La ricerca e il download del documento perfetto. Pagare con la carta e poi scoprire che hai fatto un abbonamento non va bene, bisogna essere più chiari e ONESTI. Grazie Domenico La Rosa
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A répondu à 94 % de ses avis négatifs
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Vaultmanual.com What a fraud!!!
Vaultmanual.com What a fraud!!!! Take care. They are charging you 30EUROS gfor subscription that you do not even realize it. And they do not warn you in advance. SIMPLE SCAMMERS
With their answer they confirm that they are dangerous scammers! I am trying several weeks now to get a refund. They are just trying to avoid it!
And they are such a SCAMMER that they are continuing trying to charge my account!!
2 janvier 2025
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction and would like to clarify how our subscription process works.
Our service includes a €0.50 trial period that provides access to our database of user manuals. After the trial, the subscription is activated at €30 per month, as outlined during the registration process and in our Terms and Conditions. We regret if this information was not clear to you.
If you have any concerns or questions about your subscription, we encourage you to contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. We are here to provide assistance and address any issues you may have.
We take your feedback seriously and are constantly working to improve the clarity and transparency of our services.
Best regards,
The VaultManual Team
Ingen manual levert.
Vaultmanual tok 0,5 for min manual, men leverte ingen.
SCAM! SCAM! Jfr annen anmeldelse.
14 novembre 2024
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for bringing this to our attention. We are truly sorry to hear that you did not receive the manual you were expecting after your payment.
Our service is designed to provide quick and easy access to user manuals. If there has been an issue with your order, we encourage you to contact our customer support team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. Our team will gladly investigate the matter and assist you in resolving the issue.
Your feedback is important to us, and we are committed to improving the quality of our service to ensure a better experience for all our users.
Best regards,
The VaultManual Team
Lure you in with E 0,50 for a copy of a…
Lure you in with E 0,50 for a copy of a user manual. After paying with creditcard they withhold E 29,90 per month for unlimited manual acces. I needed a manual of a quicksilver 600 boat. I was provided with a copy of a internet advertisement of a boat for sale in stead of a user manual.....
In very small print you can find out that they will automatically withhold E29,90 every month. During the initial payment procedure with credit card there is no warning about this monthly fee. They refunded 1 month of the 2 months I payed. So I payed E 29,90 for a copy of a boat advertisement found on internet..
And then they state that this is all legit...
But who needs unlimited user manual acces????? Nobody !!! SCAM SCAM !!!!
14 septembre 2024
Avis spontané
Réponse de Vaultmanual
Hello,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to provide some clarification.
Our €0.50 offer includes a trial period for accessing our database of user manuals, which transitions into a subscription for €29.90 per month if not canceled before the end of the trial. These terms are clearly outlined during the sign-up process and in the Terms and Conditions that must be accepted before completing the purchase.
We understand your frustration and encourage you to contact our customer service team at +353 1 270 9779 (Monday to Saturday, 8:00 a.m. to 8:00 p.m.) or via email at contact@vaultmanual.com. Our team will be happy to review your case and assist you further.
We appreciate your feedback and take it seriously as we continue to improve the clarity and transparency of our services.
Best regards,
The VaultManual Team
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