Vergo Pest Management Ltd Avis 

I had a problem with squirells in my loft in october, rang Mission and Kathy got Dan out the next day, after 2 months and 2 traps and a camera we caught one, had a hole blocked up in my facia board and so far so good, Dan was very nice, very easy to talk to and reassuring that everything would be alright in the end, would not hesitate at recomending this company, great work guys

I’ve had a problem with rats and my engineer Jonny Bell has been amazing Very polite and extremely thorough also explaining everything that he’s doing and why also very respectful of my property etc
I can’t fault him at all

We have been fortunate with all the staff we have visit site from Vergo, they are diligent, knowledgeable and helpful.

Mark Donaghy is currently looking after the site and always has a friendly manner. He keeps conversations concise and speaks to everyone he sees. He has given very clear direction on what to do if we suspect pests and explained the way in which Vergo can prevent them.

Chris Matthews is absolutely brilliant. Always comes with a great attitude and is always a good laugh. Definitely helped with our pest problem.

Chris Matthew’s great service and a good laugh highly recommend

chris matthews visted my dad and helped put his mind at rest after months of rats in the loft and after just three vists we are now rat free.

This guy knows his stuff and happy to use him again.

Christian Matthews has been brilliant since coming to our site, after only 3 visits we have noticed a massive decline in our pest problems. Top bloke.

We receive great service from the Vergo Pest Control Officer, Mark Donaghy, always prompt to action any task that arises.
Thanks, Mark. keep up the great work

The two gentlemen Dodge and Bill were very lovely and courteous. They were very motivated to help us, they had a great attention to detail and spent hours making sure everything was perfect for us. They were so friendly and polite and I have insisted that if we need revisits, that it be these two that come back!

This has genuinely been the worst experience I have ever had with a company and I don’t say that lightly. While the technicians themselves were professional, knowledgeable, and courteous, the customer service and administrative side of the business have been an absolute nightmare to deal with.

We waited well over a month for our final visit, and during that time we were repeatedly told that “someone will be coming on [specific date],” only for no one to show up, not once, but multiple times. Each time we called to follow up, we were informed that the appointment had been “rescheduled,” yet no one ever contacted us to let us know. This cycle of misinformation and lack of communication went on for over a month, leaving us completely frustrated and without any clear answers.

I made several requests to speak directly with a manager in hopes of resolving the issue, but every time I was assured that “someone will call you back.” Not once did that actually happen. It’s extremely disappointing to be promised follow-up after follow-up and never receive a single call.

This wasn’t just a one-time issue, we had almost the exact same problem during our very first appointment with this company. It’s become clear that this isn’t an isolated case of bad luck, but a pattern of poor communication and disorganisation within their customer service department.

To make matters worse, at one point during all this back and forth, I could actually hear staff members in the background laughing about my situation while I was on the phone expressing frustration and simply asking for an update. Although an apology was later offered, it was completely inappropriate and incredibly unprofessional. It made me feel disrespected as a customer and confirmed how poorly communication and professionalism are handled within their office.

It’s such a shame, because the technicians on-site were genuinely great and did their job well. Unfortunately, their efforts are completely overshadowed by the unprofessionalism and lack of accountability on the administrative side. I’ve never encountered a company that made it this difficult just to get a straight answer or a reliable appointment.

If you’re considering using this company, be prepared for constant rescheduling, unanswered calls, and zero follow-up from management. The field workers deserve praise, but the office staff and customer service system desperately need a complete overhaul.

Mark Donaghy the operative was friendly informative and was able to explain things in simple language. We had suspected birds/rats in the attic and after an inspection he was able to identify the issue. He set traps and poison together with a motion activated camera. Within the three visits and based on his actions and advice we seem to be rid of the problem. Great service and advice. I would recommend this operative for anyone with similar issues.

Dodge and Jake were professional and kind.

Disgusting company rude staff avoid at all costs

Just took whole day off work only to be called at 3.30 pm that technician can't attend. This company took over Busters Group locally who provided much better service. Can't even re-book when you ring the main number, utterly ridiculous set up. Recommend using alternative company as they too big to care.

Matt from Vergo came out today to deal with a wasp nest in our loft, a week after being let down by the company we originally booked with, not once but twice.
He arrived when he said he would, was respectful of our property, explained the process clearly and answered all our questions. Would not hesitate to recommend to anyone. Thanks, guys

Chris Matthews our pest control star. Is always super effcient, reliable and no job is to much for him. Always here right away when we need him. Definatley 5 Star..
Highly recommend.

I work in a store and have visits off vergo. Our usual pest man is Mark Donaghy. He is always very friendly and helpful and sorts out any problems we might have. With a full detailed explanation given to the staff.

Mark Donaghy - what a guy!

Truly is great at what he does and answers all questions we have.
He also never fails to make us laugh when he comes to the depot.

Would award him with 10 stars if I could! **********

Chris Matthews saved the Day! A huge thank you to Chris for coming to the rescue for my elderly mum. Great guy and very professional - gave some very useful advise for the future as well for both hornets nest and rats! Thank you kindly Sir!

Initial visit happened a day earlier than expected and Mark Donaghy arrived to sort out a wasp nest that we had in our loft. He carried out this job with military precision. Very professional service, and dog friendly chemicals were used which is importantly to us. I would highly recommend this company and if needed in the future, we would definitely use them again. 5 stars all the way.