Everything has been resolved. Apparently a computer glitch in the software caused the problem. A Surveeyor came out today, very friendly and professional. The surveyor was knowledgeable and and answ... Voir plus
L'entreprise a répondu
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Everything has been resolved. Apparently a computer glitch in the software caused the problem. A Surveeyor came out today, very friendly and professional. The surveyor was knowledgeable and and answ... Voir plus
L'entreprise a répondu
Stephen, the surveyor visited our property a few days ago. He was very polite, friendly and provided us with a really professional and detailed survey as to suitability for solar panels and storages... Voir plus
Got a phone call ahead of time on the day of the survey explaining the time of expected arrival, and then again 1 hour before arriving. Explained where he needed to be & why, and what reiterat... Voir plus
The Surveyor turned up early. He Introduced himself and explained what he was doing during his visit . Then he got on with the survey measuring up the house and asking me questions about its fabric an... Voir plus
Vertex Renewable Surveys Ltd is an independent, survey-only renewable energy assessment company based in Doncaster, South Yorkshire, serving installers and homeowners across the UK. We do one thing: we survey. We don't sell heat pumps, solar panels, batteries or heat loss calculations as part of an install package — which means our reports are genuinely independent. Our customers get the evidence they need to make a decision, not a sales pitch dressed up as a survey. Every job we take on produces a Vertex pack: photos, measurements, room-by-room heat loss calculations (MIS3005-D aligned), cylinder and pipework assessments, noise and siting checks, and a written report delivered through our secure portal — usually the same week as the site visit. For installer companies, we work as an outsourced survey team. Same-week turnaround, fixed per-pack pricing, consistent pack structure across every job, and no competing commercial interest in the install outcome. For homeowners, we provide a one-off independent survey they can share with any installer they choose. We cover England, Wales, Scotland and Northern Ireland, with a home base in Yorkshire. Every survey is carried out by an experienced assessor. Every pack is built on our in-house Plumbline pack engine so you know what you're getting, every time. Independent. Evidence-led. Survey-only.
20 nooking close, dn3 3er , Doncaster , Royaume-Uni
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Steve was very good wouldn’t stop for a tea break all very technical knew his job answer all my questions

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Steve was a pleasure to have in for the survey. Efficiency, personable, mine of information. No problems answering my many, probably rubbish, questions. He was a model of everything you would want for this service. Great can do attitude

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Good comms - informative chap - took time to chat about processes.

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I recently had an air source heat pump and heat loss survey carried out by Ste at Vertex Surveys, and I couldn’t be happier with the experience.
From the moment he arrived, Ste took the time to explain exactly how heat pumps work in a way that was easy to understand. He also gave me plenty of advice on how I can improve the efficiency of my home, which I found incredibly helpful.
Ste is very friendly and chatty, making the whole visit relaxed and enjoyable. His knowledge and professionalism really stood out, and it was clear he genuinely cares about helping customers make the right decisions.
I would highly recommend Vertex Surveys, and especially Ste, to anyone considering an air source heat pump or needing a heat loss survey. Fantastic service from start to finish!

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Vertex survey was a polite experience gentleman. I ask question he answered no problem I would recommend him to other customers. He is straight forward no flannel or fake from him.
Great company.

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Steven came round and did the survey. He was a really nice guy, friendly, professional and knowledgeable.
Totally trustworthy and couldn't recommend any more.
This is how people should be when inviting them into your home. First class

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Very nice person respect my property very friendly remove shoes when he came in and answered any questions I had for him

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Thank you Ste for surveying the house. Such a friendly and welcoming individual and helped me understand everything. Would recommend Vertex to anyone!

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Great customer service and very helpful. Explained the report in layman’s terms and helped me with how to approach installers. Also willing to re-adjust values after I complete the recommended insulation improvements to ensure I get the correct heat pump.

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So far so good, Stephen was polite, listened to us and appears to have carried out a thorough survey. We await the final report

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Despite being the last survey in a very busy day, Steven was very enthusiastic, and knowledgable. He explained the purpose of survey very clearly and ensured that we knew exactly what he needed to do and then got on with it. He was very polite, more than willing to explain what he was doing and why and efficient.

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The surveyor that visited was both professional, efficient and friendly and happy to answer any questions I had regarding Installation unit ownership and costs.
He stayed as long as was needed but was working the whole time we were talking.
He explained next steps clearly and I would recommend Steve as an excellent source of Information for the solar installation process

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Surveyor was friendly and professional. He was also very polite and conscientious, even took his shoes off when coming inside!

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Fast friendly and informative service. Explained everything clearly and extremely polite.

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The surveyor was friendly, easy to talk to, efficient and happy to answer all queries! Overall a great experience.

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We were fortunate enough to have the surveyor called Ste,
What an amazing gentleman and provided a very professional service from start to finish, kept us informed very well from the moment he left his home to even when he was caught up in traffic.
Thank you Ste and all the best.

Réponse de Vertex Surveys
I invited 4 companies to offer prices, but only 3 followed my instructions. Vertex and two others were all very thorough and knew their product inside out, which was very pleasing, hence the 4 star rating. Of course, surveys, whilst extremely important, don't provide the price, the can have an effect on it. I've yet to decide who to go with, but Vertex Surveys were very good.

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Simon was very punctual arriving at the appointment time, was very polite, took care of my home and belongings etc. Was very thorough asking politely for the things he required etc would highly recommend this company

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