I have nothing but praise for James Sherris who was my Sales Adviser.From the day I purchased my Mini to the day of collection I was given first class help and advice.What an asset he is to the Com... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sam was very polite, professional and attentive, and managed to find me a deal which I am very happy with. Even though he was on annual leave for hand over, I was left in max’s capable hands, who agai... Voir plus
L'entreprise a répondu
We went to look at BMW’s not sure of what we wanted and for a browse. I would usually shy away from sales people talking to me as my previous experiences have been pushy to get a sale. Lauren made us... Voir plus
L'entreprise a répondu
First time owning BMW always drove Audi’s Delight with the service and help for Sean and the rest of the team at Vertu Teesside the car is fantastic. Would highly recommend a visit if you a looking fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Teesside
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Royaume-Uni
- 0330 012 3571
4,7
Excellent
179 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent exceptional service
Excellent exceptional service, staff and help. Well done Nick, James and Peter!
30 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Stephen,
Thank you for your fantastic feedback. It’s great to hear you received such excellent, exceptional service, and that Nick, James, and Peter made such a positive impression. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Seamless
Seamless. Great to buy the car from Sam and thanks to Luke for making handover a fab experience. The car is epic, thanks guys
30 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Paul
Thank you for your fantastic feedback. We're delighted to hear that everything was seamless from start to finish. It’s great to know that Sam made the buying experience so smooth and that Luke ensured the handover was such a positive one. We’re thrilled to hear you think the car is epic — enjoy every minute of it!
Kind regards
Dawn
Excellent fast service
Excellent fast service. Fin at Preston park garage was very helpful
25 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Louise
Thank you for your excellent feedback. We're really pleased to hear you received fast service and that Fin at Preston Park garage was so helpful throughout. Your comments are truly appreciated.
Kind regards
Dawn
Great customer service
Sam was very polite, professional and attentive, and managed to find me a deal which I am very happy with. Even though he was on annual leave for hand over, I was left in max’s capable hands, who again was all of the above. No problem was too small, and all issues were resolved before I left. Thank you
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Douglas,
Thank you for your review. It’s great to hear how polite, professional, and attentive Sam was in helping you find a deal you’re happy with, and that Max provided the same high level of support during handover. Resolving everything before you left is exactly what we aim for, and your feedback is really appreciated.
Kind regards,
Dean
Well looked after by manager Peter and…
Well looked after by manager Peter and jail. Personal and genuine service is always appreciated
28 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Mrs Robinson,
Thank you for your review. It’s great to hear you were so well looked after and that Peter provided such personal and genuine service. We really appreciate your kind feedback.
Kind regards,
Dean
I’ve sent in four requests for figures…
I’ve sent in four requests for figures on a brand new x135i to vertu bmw Stockton on tees, and I’ve had no response. Other sites reply with in an hours with figures . Vertu are obviously not interested in selling new BMWs I would avoid them at all costs
30/4/26 update four times the parameters were sent through for a quote . Other sites dealt with it immediately three days and no quote was provided you had all the information to hand you just didn’t respond!!
28 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Mr Price, thank you for your recent review. We are sorry to hear that you feel your enquiry has not been responded to.
Having checked our system, we can see your enquiry was received on Sunday 26th April at 16:00. A member of our team, Sean, responded on Monday at 09:54 with an introduction, further details on the model of interest, and a few questions to better understand your preferred engine, specification, and requirements so that an accurate finance example could be prepared.
It may be worth checking your junk or spam folder, as occasionally our emails can be filtered there.
Sean is keen to assist and would be more than happy to pick this up with you. You can contact him directly at Sean.Eales@vertumotors.com
Kind regards
Luke Phillips
Project GM
Réponse de Vertu Motors - BMW Teesside
Good afternoon Lisa. Thank you for taking the time to leave a review. You have left it against BMW Teesside rather than Vertu Honda. We would kindly ask that you leave your review against Honda so their team can receive the recognition they deserve. Kind regards, Dean
Lovely staff..
Lovely staff... car delivered quicker thank initially advised
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Chrissi,
Thank you for your feedback. It’s great to hear you found the team lovely and that your car was delivered sooner than expected. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
First class sales assistance
I have nothing but praise for James Sherris who was my Sales Adviser.From the day I purchased my Mini to the day of collection I was given first class help and advice.What an asset he is to the Company.
He is very knowledgeable, has a great interaction with his customer and nothing is a trouble to him.
I will most certainly recommend Vertu Mini Teesside to friends and family and I think we are very fortunate to have such a good dealership in the area.
Well done James and thank you .
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you so much for sharing such a wonderful review. We’re delighted to hear how well James looked after you throughout your MINI purchase. His knowledge, communication, and genuine care for customers are qualities we’re incredibly proud of, and it’s fantastic to know he made the whole experience feel first class for you.
We truly appreciate your recommendation and your kind words about the dealership. It means a great deal to the whole team.
Well done to James indeed — and thank you once again.
Another fantastic experience in buying…
Another fantastic experience in buying another new car from Nick Jimson no pressure just the best advices and finding us the right new car .Thanks once again.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your great feedback. We’re delighted to hear you had another fantastic experience with Nick and that his no‑pressure approach helped you find the right car once again. Your continued trust means a lot to us.
Many thanks,
Chloe
Helpful supportive sales team as…
Helpful supportive sales team as reliable as the Honda cars they sell (extremely!)
15 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re delighted to hear that you found our sales team helpful and supportive, and it’s great to know their service matched the reliability of the Honda cars they represent. Your comments are very much appreciated.
Kind regards,
Matthew
Outstanding customer service
We went to look at BMW’s not sure of what we wanted and for a browse. I would usually shy away from sales people talking to me as my previous experiences have been pushy to get a sale. Lauren made us feel so comfortable and with no pressure talked us through our options for the price we wanted to pay. Following us purchasing our new car, Lauren has been in touch and kept us updated every step of the way. We picked up our new car a few days ago and the experience of collecting it was second to none. She could not have done more to make sure it was perfect for ourselves and our very excited child, with her helping him unveil it and giving him a gift. Would highly recommend
11 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Dear Vic,
Thank you for taking the time to share such a wonderful review. We’re delighted to hear that your visit felt comfortable and pressure‑free, especially given your previous experiences, and that Lauren was able to guide you through your options in a way that suited your needs and budget.
It’s fantastic to know that Lauren kept you informed throughout the process and that the handover experience was second to none. We’re especially pleased to hear how she helped make the collection so memorable for your family, particularly for your very excited child — those personal touches really do matter.
Thank you for your kind recommendation and for choosing BMW Teesside. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future.
Kind regards,
Liza
My First BMW
First time owning BMW always drove Audi’s Delight with the service and help for Sean and the rest of the team at Vertu Teesside the car is fantastic. Would highly recommend a visit if you a looking for a new car Thanks
7 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
We’re delighted to hear that your first experience owning a BMW has been such a positive one, especially after previously driving Audis. It’s fantastic to know that Sean and the rest of the team at Vertu Teesside made you feel well supported throughout and that you’re loving the car.
Your recommendation really means a lot to us, and your kind words will be passed on to Sean and the wider team. We’re glad we could help make the change to BMW an enjoyable experience.
Thank you again for choosing Vertu Teesside, and we wish you many happy miles ahead.
Kind regards,
Keith
Lauren made my experience fantastic
Lauren made my experience fantastic. She was so helpful and wanted to help in anyway she could. I could not recommend her more highly.
13 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi there,
Thank you for the lovely review. It’s great to hear Lauren made your experience fantastic.
Her helpful, supportive approach really shines through in your comments, and she’ll be delighted to know you’d recommend her so highly.
Kind regards,
Kerry
Sam ( aka chubby fingers) made the…
Sam ( aka chubby fingers) made the whole process simple and stress free
14 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi there,
Thank you for the great 5‑star review. It’s brilliant to hear that Sam made the whole process simple and completely stress‑free for you — he’ll really appreciate the shout‑out.
Kind regards,
Kerry
Great service from James and the team.
8 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Alexander
Thank you for your lovely feedback. We're really pleased to hear you received great service from James and the team. Your comments are truly appreciated.
Kind regards
Dawn
Customer service is top notch
Customer service is top notch, smooth process from start to finish with no issues. Thanks Max!
10 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your review. We’re delighted to hear that you received top‑notch customer service and that the whole process was smooth from start to finish. Max will really appreciate your kind words.
Many thanks,
Chloe
Prelude purchase
Apart of the amount of online form filling, we were happy with the sales process.
9 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your review. We’re pleased to hear that you were happy with the sales process overall. We do appreciate your feedback regarding the amount of online form filling, as this helps us understand where we can continue to improve the customer experience. Your comments are very much valued, and we’re glad we could support you through to a positive outcome.
Kind regards,
Keith
Excellent service by professional…
Excellent service by professional staff. Would highly recommend this showroom
7 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re really pleased to hear that you received excellent service from our professional team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to the showroom again in the future.
Kind regards,
Keith
Sam at Vertu Teeside BMW has been…
Sam at Vertu Teeside BMW has been absolutely outstanding from start to finish. Buying a car from 200 miles away could have been stressful, but he made the whole process incredibly smooth and straightforward.
He was honest, transparent, and always available to answer any questions—nothing ever felt rushed or pushed. The communication throughout was excellent, and everything was exactly as described, which really builds trust when purchasing remotely.
The whole experience, from sales through to management and aftercare, has been first class. It’s rare to come across this level of service, and I wouldn’t hesitate to recommend Sam and the team to anyone looking to buy a BMW.
21 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good evening Vishal,
Thank you for such a thoughtful and detailed review. I’m really pleased to hear how smoothly everything went, especially given the distance involved. Buying a car from 200 miles away can definitely feel daunting, so it’s great that Sam’s honesty, clear communication and supportive approach made the whole process stress‑free for you.
It’s also fantastic to hear the wider team — sales, management and aftercare — all contributed to such a first‑class experience. Knowing that everything matched your expectations and built trust throughout means a lot.
I really appreciate your recommendation, and I hope you enjoy every mile in your BMW.
Kind regards,
Dean
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.