My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... Voir plus
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Établissement
Changer d'établissementConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Lisez les avis des autres
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... Voir plus
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Ethan was really helpful throughout the whole process from the Vertu Teeside Branch. As a young woman buying a car, I felt really looked after and comfortable dealing with him. I never felt pressured... Voir plus
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Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Magasin de pièces détachées automobiles
- Garage automobile
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Vertu Motors - BMW Teesside
Écrit par l'entreprise
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Coordonnées de contact
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Royaume-Uni
- 0330 012 3571
4,8
Excellent
236 avis
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Great customer service
Sam was very polite, professional and attentive, and managed to find me a deal which I am very happy with. Even though he was on annual leave for hand over, I was left in max’s capable hands, who again was all of the above. No problem was too small, and all issues were resolved before I left. Thank you
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Douglas,
Thank you for your review. It’s great to hear how polite, professional, and attentive Sam was in helping you find a deal you’re happy with, and that Max provided the same high level of support during handover. Resolving everything before you left is exactly what we aim for, and your feedback is really appreciated.
Kind regards,
Dean
Well looked after by manager Peter and…
Well looked after by manager Peter and jail. Personal and genuine service is always appreciated
28 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Mrs Robinson,
Thank you for your review. It’s great to hear you were so well looked after and that Peter provided such personal and genuine service. We really appreciate your kind feedback.
Kind regards,
Dean
Réponse de Vertu Motors - BMW Teesside
Good afternoon Lisa. Thank you for taking the time to leave a review. You have left it against BMW Teesside rather than Vertu Honda. We would kindly ask that you leave your review against Honda so their team can receive the recognition they deserve. Kind regards, Dean
Lovely staff..
Lovely staff... car delivered quicker thank initially advised
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon Chrissi,
Thank you for your feedback. It’s great to hear you found the team lovely and that your car was delivered sooner than expected. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
First class sales assistance
I have nothing but praise for James Sherris who was my Sales Adviser.From the day I purchased my Mini to the day of collection I was given first class help and advice.What an asset he is to the Company.
He is very knowledgeable, has a great interaction with his customer and nothing is a trouble to him.
I will most certainly recommend Vertu Mini Teesside to friends and family and I think we are very fortunate to have such a good dealership in the area.
Well done James and thank you .
23 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you so much for sharing such a wonderful review. We’re delighted to hear how well James looked after you throughout your MINI purchase. His knowledge, communication, and genuine care for customers are qualities we’re incredibly proud of, and it’s fantastic to know he made the whole experience feel first class for you.
We truly appreciate your recommendation and your kind words about the dealership. It means a great deal to the whole team.
Well done to James indeed — and thank you once again.
Another fantastic experience in buying…
Another fantastic experience in buying another new car from Nick Jimson no pressure just the best advices and finding us the right new car .Thanks once again.
25 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your great feedback. We’re delighted to hear you had another fantastic experience with Nick and that his no‑pressure approach helped you find the right car once again. Your continued trust means a lot to us.
Many thanks,
Chloe
Helpful supportive sales team as…
Helpful supportive sales team as reliable as the Honda cars they sell (extremely!)
15 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re delighted to hear that you found our sales team helpful and supportive, and it’s great to know their service matched the reliability of the Honda cars they represent. Your comments are very much appreciated.
Kind regards,
Matthew
Outstanding customer service
We went to look at BMW’s not sure of what we wanted and for a browse. I would usually shy away from sales people talking to me as my previous experiences have been pushy to get a sale. Lauren made us feel so comfortable and with no pressure talked us through our options for the price we wanted to pay. Following us purchasing our new car, Lauren has been in touch and kept us updated every step of the way. We picked up our new car a few days ago and the experience of collecting it was second to none. She could not have done more to make sure it was perfect for ourselves and our very excited child, with her helping him unveil it and giving him a gift. Would highly recommend
11 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Dear Vic,
Thank you for taking the time to share such a wonderful review. We’re delighted to hear that your visit felt comfortable and pressure‑free, especially given your previous experiences, and that Lauren was able to guide you through your options in a way that suited your needs and budget.
It’s fantastic to know that Lauren kept you informed throughout the process and that the handover experience was second to none. We’re especially pleased to hear how she helped make the collection so memorable for your family, particularly for your very excited child — those personal touches really do matter.
Thank you for your kind recommendation and for choosing BMW Teesside. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future.
Kind regards,
Liza
My First BMW
First time owning BMW always drove Audi’s Delight with the service and help for Sean and the rest of the team at Vertu Teesside the car is fantastic. Would highly recommend a visit if you a looking for a new car Thanks
7 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
We’re delighted to hear that your first experience owning a BMW has been such a positive one, especially after previously driving Audis. It’s fantastic to know that Sean and the rest of the team at Vertu Teesside made you feel well supported throughout and that you’re loving the car.
Your recommendation really means a lot to us, and your kind words will be passed on to Sean and the wider team. We’re glad we could help make the change to BMW an enjoyable experience.
Thank you again for choosing Vertu Teesside, and we wish you many happy miles ahead.
Kind regards,
Keith
Lauren made my experience fantastic
Lauren made my experience fantastic. She was so helpful and wanted to help in anyway she could. I could not recommend her more highly.
13 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi there,
Thank you for the lovely review. It’s great to hear Lauren made your experience fantastic.
Her helpful, supportive approach really shines through in your comments, and she’ll be delighted to know you’d recommend her so highly.
Kind regards,
Kerry
Sam ( aka chubby fingers) made the…
Sam ( aka chubby fingers) made the whole process simple and stress free
14 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi there,
Thank you for the great 5‑star review. It’s brilliant to hear that Sam made the whole process simple and completely stress‑free for you — he’ll really appreciate the shout‑out.
Kind regards,
Kerry
Great service from James and the team.
8 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Hi Alexander
Thank you for your lovely feedback. We're really pleased to hear you received great service from James and the team. Your comments are truly appreciated.
Kind regards
Dawn
Customer service is top notch
Customer service is top notch, smooth process from start to finish with no issues. Thanks Max!
10 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your review. We’re delighted to hear that you received top‑notch customer service and that the whole process was smooth from start to finish. Max will really appreciate your kind words.
Many thanks,
Chloe
Prelude purchase
Apart of the amount of online form filling, we were happy with the sales process.
9 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your review. We’re pleased to hear that you were happy with the sales process overall. We do appreciate your feedback regarding the amount of online form filling, as this helps us understand where we can continue to improve the customer experience. Your comments are very much valued, and we’re glad we could support you through to a positive outcome.
Kind regards,
Keith
Excellent service by professional…
Excellent service by professional staff. Would highly recommend this showroom
7 avril 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re really pleased to hear that you received excellent service from our professional team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to the showroom again in the future.
Kind regards,
Keith
Sam at Vertu Teeside BMW has been…
Sam at Vertu Teeside BMW has been absolutely outstanding from start to finish. Buying a car from 200 miles away could have been stressful, but he made the whole process incredibly smooth and straightforward.
He was honest, transparent, and always available to answer any questions—nothing ever felt rushed or pushed. The communication throughout was excellent, and everything was exactly as described, which really builds trust when purchasing remotely.
The whole experience, from sales through to management and aftercare, has been first class. It’s rare to come across this level of service, and I wouldn’t hesitate to recommend Sam and the team to anyone looking to buy a BMW.
21 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good evening Vishal,
Thank you for such a thoughtful and detailed review. I’m really pleased to hear how smoothly everything went, especially given the distance involved. Buying a car from 200 miles away can definitely feel daunting, so it’s great that Sam’s honesty, clear communication and supportive approach made the whole process stress‑free for you.
It’s also fantastic to hear the wider team — sales, management and aftercare — all contributed to such a first‑class experience. Knowing that everything matched your expectations and built trust throughout means a lot.
I really appreciate your recommendation, and I hope you enjoy every mile in your BMW.
Kind regards,
Dean
Excellent service from Jess at Teeside…
Excellent service from Jess at Teeside and good follow up would definitely recommend
16 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good afternoon,
Thank you for sharing your feedback. I’m really pleased to hear you received excellent service from Jess and that the follow‑up support was just as good. It’s great to know you’d recommend the experience.
Kind regards,
Dean
Jess was excellent
Jess was excellent. She was very knowledgeable about the car and listened to what we were looking for.
4 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning Janet,
Thank you for your lovely feedback. It’s great to hear that Jess looked after you so well and took the time to understand exactly what you were looking for. Her knowledge and attentive approach clearly made a positive difference to your experience.
I really appreciate you sharing this.
Kind regards,
Dean
After purchasing an SUV from BMW Vertu…
After purchasing an SUV from BMW Vertu Teesside, I wanted to share how excellent the service was. Lee and Luke couldn’t do enough for me and my wife from start to finish. They were always polite, helpful, and easy to deal with both on the phone and in person.
I’d like to say a big thank you to both of them – we truly appreciate all the hard work and support they put in to help us find the perfect car for my wife. Highly recommended!
23 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning Jason,
Thank you for taking the time to share your experience. It’s great to hear that Lee and Luke looked after you and your wife so well throughout the process. Your kind words about their politeness, support, and helpful approach are really appreciated.
I’m delighted they helped you find the perfect car—thanks again for the recommendation.
Kind regards,
Dean
Poor experience on a sales enquiry.
First time I made an enquiry for a used BMW at one of Vertu’s BMW dealerships, 4 days later still not received a video of the car, having been promised it number of times. Poor customer service. Meanwhile, have bought a BMW from Group 1 BMW, who were brilliant!
24 mars 2026
Avis spontané
Réponse de Vertu Motors - BMW Teesside
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1WA2703 Kind regards, Kerry
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