Vertu Motors - BYD Morpeth Avis 

We are customers of Ford Morpeth going back years
We’ve purchased our vehicles from here for many years and the experience is always first class
Kieran was our Sales Executive for our purchase of our new Kuga today and from the start of our journey when we were looking to purchasing he was the utmost professional
Kieran is knowledgeable and patient and took us through every step of our purchase
The communication from Kieran was excellent
He kept us informed both via telephone and email and we never had to chase anything up
We asked lots of questions and nothing was too much trouble
Kieran made us feel valued and got to know our car requirements
I’m very fussy and particular but Kieran knows that as we’ve been dealing with him for quite some time now
We appreciate his help and can’t thank him enough
A mention for Jamie too who is the Manager of this fabulous team
Jamie as well as Kieran go above and beyond to make sure you’re a happy customer
Thank you Kieran and Team Vertu Morpeth

From start to finish Chris was exceptionally helpful in making the process of purchasing a car as easy as possible. Nothing was too much trouble and the whole process went smoothly. He was thoroughly professional through out and I wouldn’t hesitate in recommending Chris.

Very helpful salesman friendly and very imformative
About the car we wished to purchase

It was a pleasure to buy my new car in a part exchange from Vertu, Morpeth. The process was simple and each stage was explained clearly throughout by salesman, Paul. I love my new car and I would recommend this garage.

Had issues with the Coopies lane, Morpeth branch. Had issues with them years ago but thought about giving them another chance as I have just bought a new car. Issues still remain, however. They could not resolve two simple issues, one of which was a fault on the battery. Had it in twice to be told each time the same thing. They even refused point blank to do any other tests to find out what else the issue might be. Ford contacted them direct and asked them to do an additional test and they refused them too! Absolutely unacceptable. So we are left with a car now with a battery which is constantly not charging properly! It’s only a matter of time before we come back to completely flat battery!! Customer service was awful, spoken to as if we were inconveniencing them. Could not seem to get their heads round leaving a customer with a car that has faults is not acceptable. I would say avoid this garage at all costs.