Vessel Health Avis 

159
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Is this company bankrupt? I have strips that I cannot use anymore, the app doesn't work ...This is so unacceptable.

Noté 5 sur 5 étoiles

Vessel is leading the way in affordable home tracking solutions! As an avid weekend warrior, I enjoy pushing the limits when the workday is done. While I take all the supplements, it's hard to... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Really cool tech and app! The sample strip was handy and easy to use. App UX/UI is beautiful and practical with follow-up content (e.g. I have low/high biotin - now what? it provides info/steps I ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It’s like whoop, for the everything else health and wellness! If you want insight into what’s going on inside your body and how small diet adjustments and exercise habits can improve your health, Vess... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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3,3

Moyen

TrustScore 3.5 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,3

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(159)

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Noté 4 sur 5 étoiles

Revised review: good customer service

I rewriting my review .
It did seem hard to cancel in your own, but I do have to say after emailing them they were quick to respond and cancelled with no questions .
Their customer service through email was fabulous. Thank you Rachael !

14 septembre 2021
Avis spontané
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Réponse de Vessel Health

Thank you so much for your revised review, Cathy! Isn't Rachel great? We are glad we could make this right. We appreciate your time with us at Vessel. All the best 😊

Noté 3 sur 5 étoiles

Be aware of Membership contracts the product is fine just be aware of what you agree too.

I’ve reached out to customer service about needing to cancel my 12 month membership due to losing my job because of the pandemic and was basically just reminded I checked a stupid box choosing the 12 month membership and told a screen shot of my choice was included in the email to remind me as if i forgot.

Thank you for responding, but I literally just responded to an email from Vessel saying
They apologize and will give me the option to cancel my membership at the cost of $45 or settle for a month to month if they can get that “approved” that they wanted to be transparent in pricing. I have not received any email stating what your comment says. I don’t have anything against your product I just wish the customer service and polices were better and more understanding of the economic decline the pandemic has left most American families in and just be more understanding and allow membership policies to be changed for people effected by a National emergency.

Adjusted my review only because they made things right in the end all though it was very stressful emailing with customer support.
The product is fine but membership shouldn’t be so hard to get out of during these difficult times. Appreciate the company making things right and sending a free pack.

1 septembre 2021
Avis spontané
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Réponse de Vessel Health

Hi Joanna,
We are so sorry to hear that you are going through such a difficult time due to losing your job. We've gone ahead and cancelled your membership and also issued a full refund on your last order (keep those cards on us). We would love for you to be able to continue tracking your wellness while exploring your next career move so we've also sent you a free bundle of cards. You can continue to use the Vessel app with all remaining cards. We apologize that your membership was not cancelled and instead moved down to a less pricey plan... We take this feedback to heart. One of our Core Values is "Health over Wealth" and we clearly fell short here. Thank you for allowing us the opportunity to make it right. We wish you the best of luck in finding your next career adventure and hope to connect again soon.

Noté 1 sur 5 étoiles

Beware

Error messages, faulty test cards, unreliable results, and impossible to cancel. I’ve sent numerous emails requesting to cancel my monthly subscription and each reply contains more marketing and no resolution.

31 août 2021
Avis spontané
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Réponse de Vessel Health

Hi Erica. If you have been experiencing issues with your Vessel testing, we are always happy to help provide additional assistance in finding a solution! Your feedback is very important to us and we'd like to work with you in making this right. Please send us another email at wegotyou@vesselhealth.com regarding this review, so we can resolve this for you.

Noté 1 sur 5 étoiles

This company doesn’t care about you

Got stuck in a 12 month contract and am unable to cancel despite having to downsize my expenses due to being unemployed due to COVID. For a company that “cares about your health” they sure don’t care whether you can keep your lights on as long as they get paid.

27 août 2021
Avis spontané
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Réponse de Vessel Health

We apologize for your initial experience while looking to cancel your 12-Month membership. We would love the opportunity to connect and make this right for you. We have a few different options when it comes to our 6/12-Month memberships and we are happy to work with you on this. Please reach back out at wegotyou@vesselhealth.com.

Noté 1 sur 5 étoiles

Do not order the supplements

I waited 25 calendar days after ordering the recommended supplements. Noted shipping times on the website and app state 10-14 days. I requested a cancellation of my membership and the order at day 16 as I was unhappy with how many vitamins and minerals were lacking in the test results in the app, and because the supplements did not ship out in the specified SLA which is posted clearly in the app and on the website. Instead, the response I got back was only about my member ship (72 hours later) and not the supplement order. When I kindly (same day) reminded the rep of the supplement order, the order magically (48 hours later) was processed and shipped out although tracking results show it is not with the shipping company yet so now we are at day 26. I want the order cancelled and a return label so that I can return the package unopened. For a new company with a cool yet not ready for GA product, I am very unhappy with how I have been treated and now will not even consider the product when they announce new features for testing more vitamins and minerals. I too do not trust the results as other reviews said because they differed so much between days when literally minor changes were made such as staying more hydrated, yet wellness score went down.

16 août 2021
Avis spontané
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Réponse de Vessel Health

Hi Brani, we are sorry for any and all frustration. Since these supplements are completely personalized to you, they do take a little bit longer to produce! We value the quality of ingredients, so we work with an external manufacturer that meets our high standards. With that being said, the customization and manufacturing of these supplements can take 10-14 business days before shipping. Orders that are submitted on the weekends may take 1-2 days extra to process. We are happy to process a refund due to your experience to make this right. Thank you so much for your patience.

Noté 2 sur 5 étoiles

Very hard to get it to work,not worth…

Very hard to get it to work,not worth the hassle. Customer service is terrible. My readings stayed mostly the same even when my eating habits changed. I don't trust this company. If your relatively healthy you don't need this.

14 août 2021
Avis spontané
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Réponse de Vessel Health

We are sorry to hear that we were not a good fit at this time. Our Customer Loyalty team is more than happy to sort out any misunderstanding and we'd love to opportunity to better assist in making this right for you.

Noté 5 sur 5 étoiles

Alleviated my blood sugar symptoms aka hypoglycemia

I just wanted to let you know, with the help of vessel app I was able to tackle my low blood sugar issue (aka hypoglycemia). I have been struggling with it all of my life. I am not a huge eater based on my lifestyle so supplementation is best for me. My cortisol levels were extremely high and magnesium was low. I realized that this was demonstrative of my hypoglycemic symptoms. I followed the vessel app and nutritionist recommendation of magnesium glycinate and I cannot remember the last time I felt stabilized.

30 juillet 2021
Avis spontané
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Réponse de Vessel Health

Wow! We are so glad to be making a positive impact on your health journey. Thank you for the 5-Stars 😊

Noté 1 sur 5 étoiles

pretty much useless and probably a…

pretty much useless and probably a scam. never works and continues to ask to wait for an "update".

30 juillet 2021
Avis spontané
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Réponse de Vessel Health

Hi Will! We are sorry that you have not had a positive experience thus far. We are more than happy to provide additional information on updates relating to our App, new testing metrics, compatible devices, and more. Please feel free to reach out regarding this update and we can provide some further information. We will make this right for you!

Noté 1 sur 5 étoiles

Do not waste your money

Do not waste your money. The app consistently gives a message saying “Find Better Lightning”. I walked through the entirety of my house, out front, out back and even tried at work. Waste of money. Customer service is pitiful, they offer no suggestions.

29 juillet 2021
Avis spontané
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Réponse de Vessel Health

Hi Mhyrynde! We are very sorry to hear you had trouble scanning your cards. Our team is happy to provide ample suggestions in regards to getting the perfect image within the App. We have also implemented some new software enhancements, so we are confident you will see improvements here! Feel free to reach back out to us, so we can offer some additional testing tips.

Noté 3 sur 5 étoiles

Haven't received the product yet

Haven't received the product yet, however the promo code offered DOES NOT work.

21 juillet 2021
Avis spontané
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Réponse de Vessel Health

Hi Ike! We are sorry to hear that the promo code you are using is not working properly. We would be happy to assist on this if you send us an email at wegotyou@vesselhealth.com or utilize the chat feature directly on our website. We look forward to you receiving your Wellness test cards soon!

Noté 2 sur 5 étoiles

Same results every time?

First off I miss read the contract info not the issue though. I’ve tested twice three weeks apart and got the exact same results each time! Since the first one I have been on a very good diet and take plenty of vitamins and supplements. Though nothing changed. I find this odd. I’m going to have my doctor test all
These things and see what is real for this month and next. I wish the in progress items were out. May just stop until then. Not sure

14 juillet 2021
Avis spontané
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Réponse de Vessel Health

Hi Elaine! We hear you and understand your concerns. Previously, we have had members feel similar to you and after visiting their doctor, find the results to be spot on! We are also very excited about the new tests coming soon and are grateful for your patience here. We are always happy to assist you via email at wegotyou@vesselhealth.com for any questions or concerns!

Noté 1 sur 5 étoiles

Hotel California of start ups

Don’t use. They rope you into a year contract without being clear about it then shame you if you try to reach out and cancel. If you are a normal healthy adult there is no reason you would need a YEAR of this. It’s an absolute scam.

13 juillet 2021
Avis spontané
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Réponse de Vessel Health

Hi there Dani. We are very passionate about offering a wide variety of membership plans for our customers to select from. We want everyone to have a plan that fits their needs best. We offer a higher-priced Monthly membership and 2 lower-priced options, one with a 6-month commitment and the other with a 12-month commitment. Each plan can be fully cancelled and even refunded within the first 30 days. We do apologize for any frustration you’ve experienced here. Our Membership plans can be viewed here: https://help.vesselhealth.com/hc/en-us/articles/360036460794-What-is-Vessel-s-cancellation-policy-

Noté 5 sur 5 étoiles

Super cool app that provides health…

Super cool app that provides health metrics for your body. I finally got the chance to try Vessel Health and was thoroughly impressed. All I needed to do was dip the strip into a pee cup and then use the App to see my body's KPIs. You can even order vitamins created specifically for you for maximum health benefits.

If you have the chance, order up and check out this amazing technology to help you stay healthier than ever.

5 juillet 2021
Avis spontané
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Réponse de Vessel Health

Thank you so much, David! We are glad to be a tool in optimizing your health and wellness!

Noté 5 sur 5 étoiles

This App is very straightforward and…

This App is very straightforward and easy to use. The whole process from purchasing the product to implementation was seamless. The team at Vessel is professional, attentive, and caring. It is obvious they are passionate about what the do. I have recommended this program to my parents and many of my friends.

17 juin 2021
Avis spontané
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Réponse de Vessel Health

Thank you so much for your 5 stars and kind words. We are so grateful to have you as a part of the Vessel community!

Noté 5 sur 5 étoiles

Take control of your health!

Great product- allows me to test for vitamins and minerals my doctor doesn't really care about. Found severely magnesium deficient despite taking vitamins (wrong kind of magnesium, who knew?) Also found folate deficient using this product - adding L-methyl folate next week to see the change in my levels and health.

8 juin 2021
Avis spontané
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Réponse de Vessel Health

Thank you so much for the kind words! We are so happy to be making a real difference in your Wellness journey!

Noté 5 sur 5 étoiles

Results seem accurate and recommendation are solid

For full disclosure, I was asked by a Vessel Health associate to try their product and website. I was not paid and this is my honest review. The app was easy to set up and navigate. I tested two cards an hour apart to test reliability and both gave the same results. Also consistent with a recent checkup that I had. That's good. I then worked with the plan features. The recommendations seemed reasonable and included things I knew I should have been doing to improve my health. I like what I see so far and plan to follow it for a few months to see results.

1 juin 2021
Avis spontané
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Réponse de Vessel Health

Thanks for the review- First off we love hearing that our team is so passionate about Vessel that they share it with Friends and Family! We love to that you tried out the plan section and recommendations. Did you have a chance to check out the free nutritional coaching via chat? Not only do they help with nutrition but they can answer any questions you may have about your results. Keep us posted on your journey and please keep the feedback coming!

Noté 5 sur 5 étoiles

This is an interesting concept

This is an interesting concept. I am looking forward to the other features, such as Calcium. Easy to use!

31 mai 2021
Avis spontané
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Réponse de Vessel Health

Calcium, Creatinine and Sodium are coming this summer!

Noté 5 sur 5 étoiles

I'm so impressed by this technology

I'm so impressed by this technology! It is simple to use, and convenient. I'm definitely going to keep using this product!

31 mai 2021
Avis spontané
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Réponse de Vessel Health

Thanks! It really is so easy to use and convenient. We have members that travel and bring their wellness cards with them- easy to use from anywhere! Be sure to check out the free nutritional coaching via chat! Happy Testing!

Noté 5 sur 5 étoiles

Easy & Helpful

Easy & Helpful

From making an account to reading my results, the vessel pee test and app were easy to use and insightful on vitamin levels to help me reach my nutritional goals. I would recommend this product!

30 mai 2021
Avis spontané
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Réponse de Vessel Health

Thanks! We love hearing that our members find it easy to use... Keep us posted on your journey!

Noté 5 sur 5 étoiles

Extremely easy to use!

Extremely easy to use, took only a few minutes and had great instructions the whole way. It gave some great insights on how to improve my health and health goals. Highly recommend!

30 mai 2021
Avis spontané
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Réponse de Vessel Health

Thank you for the great review! Have you had a chance to check out the free nutritional coaching via chat? Members are really loving this benefit!

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